Magic Nails

+1 586-296-1085

30120 Harper Ave # 1, St Clair Shores, MI 48082 United States of America

Open Today: -

Quick Facts About Magic Nails

Magic Nails Place has received a mix of positive and negative reviews from customers. In order to evaluate the strengths and weaknesses of the salon, we will analyze each comment and identify the recurring themes.

One customer mentioned that after getting a gel full set, their nails began peeling on the same day. This suggests a weakness in the salon's application technique or the quality of products used. Additionally, the customer mentioned that the technician applied multiple layers of matte polish that never dried properly and resulted in black streaks when touching objects. This indicates a lack of attention to detail and quality control.

Another customer shared that they had a positive experience initially, but the salon started refusing to soak off their nails and instead performed refills, causing dissatisfaction. The lack of flexibility in the salon's services and failure to accommodate customer preferences can be seen as a weakness. Additionally, the customer mentioned that the owner was never polite and exhibited a selective attitude. Poor customer service and a lack of professionalism by the owner can greatly affect the overall experience.

Contradicting the negative experiences, one customer praised the salon for their ability to make nails look nice, their attention to detail, and their patience with hyperactive customers. This suggests a strength in the salon's skill and ability to create beautiful, long-lasting nails. The fact that the customer mentioned never experiencing a nail break further highlights the salon's expertise in nail services.

Another customer mentioned that they never had to wait more than 5 or 10 minutes, which is a strength in terms of efficiency and punctuality. Short waiting times can enhance the overall customer experience and satisfaction.

However, a different customer had a negative experience when they visited the salon with a friend. They were forced to sit on the other side of the establishment and were overcharged. Furthermore, the customer felt that they were not given equal attention, as their friend's service was completed 40 minutes earlier. This highlights a weakness in the salon's customer service and customer management. Failing to provide equal treatment to all customers can lead to dissatisfaction and negative reviews.

Another positive review praised the salon for doing a nice job at a reasonable price. This indicates a strength in terms of affordability and quality work. The fact that the customer mentioned being a walk-in first-timer and planning to return suggests a positive experience that encourages customer loyalty.

However, a customer who paid for a repair, gel fill-in, and shellac color mentioned that they received a terrible job. The technician shortened their nails too much, did not give the requested shape, and left polish on their skin. This highlights weaknesses in the salon's attention to customer preferences, technical skill, and overall quality control.

Finally, another customer expressed overall satisfaction with the salon, mentioning that they always do amazing things with their nails. This positive review suggests a strength in terms of the salon's creativity and ability to fulfill customer requests.

In conclusion, Magic Nails Place displays strengths in their ability to create beautiful nails, accommodate hyperactive customers, and maintain short waiting times. However, they also exhibit weaknesses in attention to customer preferences, quality control, customer service, and pricing. To improve, the salon should focus on enhancing their technical skill, offering more flexibility in services, improving customer management, and ensuring consistent quality control.

Best TL Reviews

I got a gel full set my nails literally began peeling that same day. He layered on so many coats of matte it never even dried and they sent me out cause the first layer appeared to have dried. Now every time I drag my nail against something it leaves a black streak. Waste of $45.

I went here for awhile due to the great job they did. But when they started to refuse to soak my nails off and kept doing refills after a few times...I stopped. The owner lady was never once polite. She is selective and its a shame. Husband is nice..But owner wife has call ON EVERYTHING. When I finally went somewhere else to be soaked off...I was embarrassed how horrible they looked under it all..Sad when nail tech takes pity. Use your money wizely. Found a nail tech who is beyond awesome...And never rude. Hope this place changes

They actually care about making your nails look nice and they don't rush through it like other places I have been to. Not to mention they put up with my hyperactivity and inability to sit still for 5 minutes which I really appreciate. Despite all my bouncing around they make my nails look beautiful. I've had gel and acrylic here and never had a break happen. They do a Flawless job on the pink and white tips!!!

I would highly recommend this place. I've never waited more than 5 or 10 minutes at the most.

Went in with my friend today, was forced to sit on the other side of the establishment. Over charged, and she finished 40 minutes before me. So much for a fun day at the spa with my friend. I will not be returning anytime soon. The gentleman who actually worked on my toes did a good job.

They did a really nice job. $20 for a full set. I was a walkin first timer. I'll be returning

Charged $48 for a repair, gel fill in and shellac color. He shortened my nails and did a terrible job of it. Got polish on my skin and left it there. $48 maybe if nails looked good, but some are thicker and he shortened too much and didn’t give me requested shape. Never will I go back.

They are always doing amazing things with my nails ????

I got my nails done by a gentleman that works there and he did a great job. If you get Shellac done it cost $25 on top of the fill cost, which is twice the amount of any other nail salon. They are quite pricey, but still do quality work.