Quick Facts About K Nails
K Nails has received a mix of positive and negative comments from customers, indicating that it has both strengths and weaknesses. In order to thoroughly analyze the strengths and weaknesses of the salon, let's break down the comments and evaluate each aspect.
Starting with the strengths, it is evident that K Nails provides good professional service. One customer mentions that the gentleman who did their nails was very nice and did a great professional job. This indicates that the staff at K Nails are skilled and can deliver satisfactory results. Another positive aspect highlighted by a customer is that they accommodated them even when they walked in on a busy day. This implies that the salon is capable of managing a high volume of customers efficiently and providing service even during peak hours and busy periods.
Additionally, the availability of the salon seven days a week is mentioned as a strength. A customer specifically appreciates that K Nails is open every day, including weekends. This convenience is a significant advantage, especially for individuals with hectic schedules who can only find time for nail appointments on weekends or after work.
Moving on to the weaknesses, there are several aspects that have been mentioned in the comments. One customer states that their male technician did not communicate with them and seemed to lack effort in removing dried skin or providing a massage. This indicates a lack of attention to detail and a lack of personalized service from that technician. This weakness could potentially hinder the overall quality of the customer experience.
Another issue highlighted is inconsistency in service and pricing. One customer complaint suggests that although they and their mother requested the same treatment, the mother's pedicure took significantly longer yet they were charged the same price. Furthermore, the customer states that they received a pedicure without lotion, even though they were supposed to get the same treatment as their mother. This inconsistency in service indicates a lack of attention to customer satisfaction and an inability to deliver an equitable experience to all clients.
Another weakness mentioned is poor customer service from a particular male nail technician. According to one customer, the technician was rude and unhelpful when they politely expressed their dissatisfaction with the initial color choice. The technician was impatient, rushed the customer, and displayed an unprofessional attitude. This behavior not only tarnishes the salon's reputation but also creates a negative experience for the customer. It is crucial for a salon to have friendly and helpful staff to ensure customer satisfaction.
Furthermore, there is a suggestion that K Nails may not be the best nail salon in South Haven. A customer mentions they would only return if their preferred salon, Top Nails, is unavailable. This implies that K Nails may not have the same level of quality or reputation as its competitors in the area.
To summarize, K Nails has strengths in terms of providing good professional service, accommodating customers even during busy times, and being available seven days a week. However, it also has weaknesses regarding consistency in service and pricing, lack of attention to detail from certain technicians, and instances of poor customer service. Addressing these weaknesses by improving consistency, providing better training and supervision for technicians, and ensuring high levels of customer service could greatly enhance the overall reputation and customer experience at K Nails.
Best TL Reviews
The gentleman was very nice and did a great professional job. I was a walking client at the end of the day and I barely had time to pick up my nail polish before they got me in. They did a wonderful job.
My daughter had a good experience with her pedicure tech lady (friendly, polite, checked in to confirm color and such), but my male tech did not communicate with me and seemed to go through the motions rather than actually removing dried skin or doing a massage. Based on this one experience, I cannot recommend.
40 minutes behind schedule... my mom and I requested the same treatment, her pedicure took 25 minutes more than mine but we were charged the same price... and somehow I got a pedicure with no lotion.... not even sure how that's a thing?! When I asked was told no, we got the exact same treatment.... very clearly not... it's not our fault you were overbooked and understaffed... if you charge for something it needs to be equitable.
We walked in on Memorial Day Weekend Sunday 10 min before they open... they were already busy, but accommodated us. I am pretty happy with my dip power manicure. It is amazing that we have a nail salon in South Haven that is open 7 days a week!!!
Kathy did a great job on my acrylic nails. She was very polite, efficient and my nails and polish were perfect! Thank you for the great service. Very busy place…good to make an appointment. When traveling through, I’ll definitely be back!
not the best in south haven but not the worst. i’d only go back if top nails across the street isn’t available.
The young lady that did my nails did a very good job!! Only thing i didn't like was i had a nail that broke and she cut my real nail down lol...i didn't tell her she could do that! Before i new it she had clipped my real nail down really low. Don't get me wrong she did my nails better than any other nail place i have been to in south haven.
Kathy and Nancy were both very kind and sweet. But I would avoid one of the male nail technicians! I did not get his name. Luckily my mom had a great experience with her tech but my nail technician, was incredibly rude. I am pleased with the gel manicure however I would not return because of his rudeness. I have had many mani pedis in the past at various places and so far he is the ONLY technician who seemed attitudinal when I politely mentioned I didn't like the first color he used (he had only painted 1 nail) I make it a point to be polite. I even tried to quickly look through the gel colors for a new color I'd like and took no more than five minutes to do so. He did not offer help or advice or even patience - he instead stood up and said I could sit in an unused chair until I made up my mind and he would then help me later after he helped a new customer because I was taking too long. He said he had too many people waiting and I was holding him up. After he finished my nails he didn't say thank you, have a nice day , or any parting greeting he just ignored me as I left.
K Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
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| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | Closed |
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Location
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