Quick Facts About K L Nail & Spa
KL Nail & Spa Place, based on the comments provided, has a mix of strengths and weaknesses. Let's begin by discussing the strengths.
One of the major strengths of KL Nail & Spa Place is the high quality of their services. Multiple comments mention how great the technicians are, particularly Ashley and Julie. Customers express their satisfaction with their nails lasting for weeks and always looking fabulous. This indicates that the salon has skilled technicians who deliver exceptional results.
Another strength of KL Nail & Spa Place is their popularity and loyal customer base. One customer mentions that they wouldn't go anywhere else and that both they and their mother frequent the salon. This suggests that KL Nail & Spa Place has successfully built a strong customer base and has earned a positive reputation.
The salon's availability on Sundays is also mentioned as a strength. This is a notable advantage since many other nail salons are closed on Sundays, providing customers with a convenient option for getting their nails done.
Additionally, KL Nail & Spa Place offers various promotions and customer loyalty programs. The mention of a punch card that allows customers to accumulate punches and receive a discount on their next service is a clever way to incentivize repeat business. Moreover, their willingness to accept competitors' coupons shows a customer-centric approach and a commitment to providing value to their clients.
Moving on to the weaknesses of KL Nail & Spa Place, one main concern highlighted is the issue of new owners and management. A comment reveals that since new management took over the salon in July, there have been various conflicts within the establishment. The comment also highlights that employees seem confused due to the conflicting instructions from multiple owners. This suggests that the transition in management has negatively affected the salon's operations and harmony, leading to potential issues with customer service and employee satisfaction.
Another weakness pointed out is the wait times. One customer expresses frustration after being told inaccurate wait times and eventually leaving without receiving the desired service. Long wait times can lead to customer dissatisfaction and discourage potential clients from returning or even trying the salon in the first place.
While some customers have positive experiences with KL Nail & Spa Place, it is evident that the management transition and wait time issues pose significant weaknesses that need to be addressed by the owners. Proper communication, coordination, and training are crucial in resolving these issues and ensuring a pleasant experience for both customers and employees.
In conclusion, KL Nail & Spa Place has its strengths in terms of skilled technicians, a loyal customer base, availability on Sundays, and various promotional offers. However, it also faces weaknesses arising from new management conflicts and inaccurate wait times. Addressing these weaknesses and improving communication and efficiency would contribute to the salon's overall success and customer satisfaction.
Best TL Reviews
Ashley and Julie are the best! Love everyone here! My dip stays on weeks and always looks fabulous! My mom and I both come here and wouldn’t go anywhere else! Schedule an appointment, they are normally busy, but so worth it!
I hope the employees here know that their new owners always try to steal their business. When I come and ask for a specific nail technicians like Ashley or Steven, the owners took me in and do for me instead, telling me that the nail technicians I requested are busy. I hope they know about this. I am a business owner myself and I treat my employees with great respect and dignity. Who would work for employers like this? Eventually no ☝️ after they see this reviews.
Since this nails shop have new management back in July, things went down drastically. There were fightings in the business between new owners and customers and new owners with their own employees. When customers come in and asked for the nail technician that they want, the owners fight to do the service instead. There were 2 couples owners but look like 4 new owners in the shop. Employees look quite confused as whom to listen to. Just bad management.
My clumsy antics always wreck my pedicure. I love the great job the techs do on my gel manicure. It’s a little more, but lasts so much longer. Five stars for KL Nails. ❤️❤️
Love this nail salon. I use Ashley and have had nothing but compliments on my nails. They are open on Sundays which is hard to find.
Should be a 0 star review, Wait time is ridiculously long, you are told 30 mins later and 1hr and a half later are still waiting ended up leaving (only needed a fill in), while people that also walked in are being called and serviced before you, wait time you’re being told should definitely be more accurate
I love KL Nails! I get my manicures, pedicures, and eyebrow waxings done here. I always call and make an appointment, so that is how I mitigate against wait times because they do get busy. I also am not afraid to ask them how much a service cost. They also take competitors coupons, and they have a punch card that you can get punched and after so many punches you get $15 dollars off of your next service. I have used that punch card a couple of times. I also love the workers there because they are super sweet and very talkative once you get to know them. I have tried many different places and never got the same quality of service that I get at KL Nails, so I always end up coming back to KL.
Always come here to get my nails done. They do a great job every time!
Place Pictures
K L Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
How to go there
Location
Places
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