Quick Facts About Imagen Latina Salon
Strengths:
1. Friendly and professional service: One customer mentions that they have been receiving friendly and professional service consistently for over a year. This indicates that the staff at Imagen Latina Salon are knowledgeable and skilled in providing high-quality service.
2. Meeting customer expectations: The same customer mentions that their haircut always meets their expectations. This suggests that the salon has a good understanding of their customers' preferences and is able to deliver satisfactory results consistently.
3. Positive recommendation: The customer expresses their willingness to recommend the salon to others. This indicates that Imagen Latina Salon has managed to create a positive reputation among its customers, which can lead to word-of-mouth referrals and increased business.
Weaknesses:
1. Inconsistent service quality: One customer mentions that they received the worst service ever, highlighting issues with the staff's ability to use shaving blades properly. This indicates a lack of consistency in the quality of service provided, which can negatively impact the salon's reputation and customer satisfaction.
2. Lack of apology for mistakes: The customer who experienced issues with the shaving blade mentions that they did not receive an apology or any form of acknowledgment for their negative experience. This suggests a lack of customer service skills and empathy from the staff, which can lead to customer dissatisfaction.
3. Poor haircut for children: A customer expresses disappointment with their child's haircut and states that they could have done a better job themselves. This indicates that the salon may not have expertise or experience in dealing with children's haircuts, which can result in unsatisfactory results for parents seeking services for their children.
4. Miscommunication and incorrect haircut: Another customer mentions that their boyfriend requested a specific haircut but received the opposite of what was asked for. This suggests a breakdown in communication between the customer and the stylist, leading to an incorrect haircut. This can lead to customer frustration and dissatisfaction.
5. Inconsistency with COVID-19 safety measures: A customer mentions that the receptionist does not wear a mask, despite the salon having a list of instructions regarding coronavirus guidance. This indicates a lack of consistency in implementing safety measures, which can raise concerns among customers and discourage them from choosing Imagen Latina Salon for their haircut needs.
6. Rude and intimidating behavior: One customer describes the lady taking appointments as "talking like an angry school principal" and mentions that she yells if customers enter without being spoken to first. This suggests a lack of professionalism and customer service skills, which can significantly impact the overall customer experience and deter potential clients.
7. Limited payment options: Multiple customers mention that the salon only accepts cash payments. This can inconvenience customers who prefer to use debit or credit cards and may lead them to seek other salons that offer more convenient payment options.
In conclusion, while Imagen Latina Salon has some strengths such as friendly and professional service, ability to meet customer expectations, and positive recommendations, it also faces several weaknesses such as inconsistent service quality, poor communication, lack of apology for mistakes, inability to handle children's haircuts effectively, inconsistency with COVID-19 safety measures, rude behavior from staff, and limited payment options. Addressing these weaknesses is crucial for the salon to improve customer satisfaction and maintain a good reputation.
Best TL Reviews
I have been getting my haircut here for over a year and I have only received very friendly and professional service. The staff is always nice and my haircut always meets my expectations. I would recommend this salon to anyone. Thank you for the continued great service!
The worst service ever. They say the girls there know how to use the shaving blade and don't know how. I got 3 cuts from the blade and she didn't even say sorry or anything. But yet still charged me the 25$. I do NOT recommend this place one bit. After I said something about the situation, the lady told me to just go home and shower and it would be better.She was very rude about everything. Don't take your children there either if you don't want them in pain and with a bad hair cut.
Worst hair cut on my child, I could of done better myself. Line looks like a two way road. Never having my child’s hair done here…????????????
My boyfriend asked for 1 inch off from the sides and little cut off the top but got the opposite of what he asked her for her way to short from the top bad service don’t go here!!!!!!!!!!
Very rude!! They have a long list of instructions on their windows concerning coronavirus guidance but the receptionist does not wear a mask....Only the person receiving service is allowed in and they accept cash only. Will look elsewhere for service.
podrían mejorar, cuando tienen mucha gente no cortan el cabello como corresponde, lo hacen sin cuidado y pues no queda del todo bien el trabajo
The lady taking your appointment talks to you like an angry school principal. Beware!!! Cash only!!! They don't wanna bother with your debit card here...
La recepcionista ASUSTA!!! Si entras sin que te hablen primero te va a GRITAR!! Tablien solo aceptan en efectivo y solo puede pasar la persona que recibe el servicio. Corran a otro salon!!
Imagen Latina Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | Closed |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 08:00 AM - 04:00 PM |
| Sunday | Closed |
How to go there
Location
Places