Petsense

+1 505-753-0042

1506 N Riverside Dr, Española, NM 87532 United States of America

Open Today: -

Quick Facts About Petsense

, always willing to answer any questions or provide assistance with pet-related needs. The staff is knowledgeable about the products they carry and can offer recommendations based on the specific needs of your pet.

The store is always clean and organized, making it easy to navigate and find what you're looking for. The shelves are well-stocked, ensuring that they have a wide selection of items to choose from. The store carries a variety of pet food brands and supplies, catering to different dietary needs and preferences.

One of the strengths of Petsense Place is their grooming services. Customers have mentioned that the prices are reasonable and the staff is skilled and gentle with the animals. This creates a positive experience for both the owner and the pet. Additionally, the store offers discounts and loyalty programs, such as earning a free bag of food for loyal customers. This helps to build customer loyalty and encourages repeat business.

However, there are some weaknesses mentioned in the comments. One common criticism is the limited selection for cats, especially kittens. Customers have mentioned that Walmart, located next door, has a larger selection. This could be a disadvantage for cat owners looking for a specific item or looking to adopt a new kitten. The store could benefit from expanding their cat-related products and potentially partnering with local animal shelters to offer more adoption options.

Another weakness mentioned is the lack of clear and accurate communication regarding store hours. One customer expressed frustration when they arrived at the store at 10am, based on the confirmed hours of operation, only to find out that the store opens at 11am on Sundays. This inconsistency can lead to customer dissatisfaction and inconvenience. It is important for the store to accurately communicate their hours of operation to avoid confusion and frustration.

In summary, Petsense Place has several strengths that contribute to its positive reputation. The store has a great atmosphere, friendly customer service, and a clean and organized environment. The staff is knowledgeable and helpful, and the grooming services are well-regarded. However, the weaknesses of limited selection for cats and inconsistent communication about store hours should be addressed to improve the overall customer experience. By addressing these weaknesses, Petsense Place can continue to build customer loyalty and satisfaction.

Best TL Reviews

Great atmosphere. Very little selection for cats. Especially kittens. Especially when Walmart next-door has more. Spent 3 bucks there.

Friendly customer service. The store is always clean and organized. Loyal customers earn a free bag of your pets favorite food. ????????

The staff at the store are very nice, store is clean. I would totally recommend taking your pets to get groomed there reasonable prices and Maria is awesome..

Thanks for not sharing all of your stores hours. I came to your store at 10 because the hours were confirmed to be 10am - 6pm. However, your store does not open until 11am on Sundays. I waited for 10 minutes for someone to open the doors and little did I know, there was a tiny sign on the window stating the hours for Sunday were 11am - 6pm. I'll inform the public since your store obviously doesn't know how to confirm your own hours of operation.

Never been here before! The staff greeted us right away and asked if we needed any help. The store is very clean and had great options for our puppy. Lots to choose from! They were very friendly.

Nice pet shop. Always has what I'm looking for. Friendly staff

I'm only doing some work for the site but the folks are very nice and I saw one of the employees grooming a small dog and she was being very gentle with it. The store is nicely stocked and well kept. I'd definitely shop here if I lived in Española. Q!

Very friendly and helpful service. Excellent customer service