Crystal Nails

+1 517-278-9396

720 E Chicago St, Coldwater, MI 49036 United States of America

Open Today: -

Quick Facts About Crystal Nails

Crystal Nails has received a mix of positive and negative comments from customers. In order to evaluate the strengths and weaknesses of the salon, let's analyze these comments in detail.

One customer mentioned that their nails turned out okay, but they were rushed and the technician did not provide good customer service. They also mentioned that the nails did not look like the photo they showed, which can be disappointing for customers who have a specific vision in mind. This comment highlights a weakness of the salon in terms of customer service and attention to detail.

Another customer mentioned that they and their partner received poor treatment and low-quality service. They also felt that the pricing was too high for the service they received. This comment indicates a weakness in the salon's ability to provide consistent and satisfactory service to customers.

On the other hand, one customer expressed their love for the owner and his girlfriend, who usually does their nails. They described the nails as lasting for about a month and looking amazing. The customer also appreciated the friendly and engaging nature of the staff, making it their go-to place. This comment suggests a strength of the salon in terms of building strong relationships with customers and providing high-quality service.

Another customer mentioned that their nails were not the same size and their toes were not fully painted, indicating a lack of attention to detail and rushed service. This comment highlights a weakness in the salon's ability to provide precise and thorough nail services.

However, another customer had a positive experience despite not being able to get exactly what they wanted. They mentioned that the service was extremely good, the staff was funny and efficient, and they were able to complete a group session in less than an hour. This comment suggests a strength of the salon in terms of providing efficient and enjoyable service, even if they do not have all the requested options available.

One customer praised the salon for taking the time and care with their customers. They described the salon as wonderful and mentioned that they have been going there for years, indicating a strength in terms of customer loyalty and satisfaction.

On the other hand, one customer expressed their disappointment with the salon. They were a regular customer but were unable to get a repair appointment and received a rushed and poor-quality repair when they finally got one. This comment highlights a weakness in the salon's ability to accommodate regular customers and provide satisfactory repairs.

Lastly, one customer thanked Jenny for their great service and expressed their love for their nails. This positive comment suggests a strength in terms of individual technicians providing good service.

In conclusion, Crystal Nails has both strengths and weaknesses based on the comments provided. Some strengths include building strong customer relationships, providing high-quality service that lasts, and being fast and efficient. However, there are also weaknesses in terms of rushed service, lack of attention to detail, and inconsistency in customer service. It is important for the salon to address these weaknesses in order to improve customer satisfaction and loyalty.

Best TL Reviews

Nails turned out okay, but this man did nothing but rush me and also told me that if I didn't pick a color now then he wouldn't do that.. I ended up paying $70 for these nails! Cute and all but they also look nothing like the photo I showed him. Talk about rude. If a customer is paying you $70 for nails that took hiyou only 25 minutes to do then maybe you should be more respectful! Won't be returning to this place.

Me and my partner went and got our nails done here and we got treated poorly and the quality of service was low the pricing was bad especially for what I got $75 for a set that didn't get put on right

I love the owner and his girlfriend. His girlfriend usually does my nails when I go in and tonight the owner did them himself. They last for about a month and look amazing. They are very friendly and easy to strike up a conversation with to make the experience better. This is my go to place. Highly recommend!

My nails are not the same size and my toes are not all the way painted they rushed and was very rude

They didn't have exactly what I wanted but most places don't. The service was extremely good, and were super funny. They were fast and efficient, just my kind of people! Went in with a group of four and walked out in less than an hour.

I love how much time and care they take with people. Wonderful place I have been going there for years and years

I was a regular went in for a repair. Couldn't fit me in. Told to come back the next day at 11 and he would make sure it got fixed. Then when I went in rushed through the repair. I have coffin nails he shaped it square. Then never clear coated it. And the paint job was awful. Only rated 2 stars because he managed to fit me in. Two days after this visit I had another nail just fall off. It was one and a half weeks after my fill and the day before I left for vacation. 1st pic is of the repair. Second is of the original paint job on my other hand.

Jenny was great, we love our nails thank you