KJ Nails Spa

+1 803-774-7788

206 W Liberty St, Sumter, SC 29150 United States of America

Open Today: -

Quick Facts About KJ Nails Spa

KJ Nails Spa is a popular nail salon in Sumter, known for their quality nail services and friendly staff. Many customers express great satisfaction with their experiences, specifically mentioning the amazing work done by Brian. This consistency in providing long-lasting nails and excellent service is a significant strength of KJ Nails Spa.

The fact that customers mention their nails lasting more than two weeks and even up to three and a half weeks before needing a fill-in speaks to the quality of their work. This suggests that the technicians at KJ Nails Spa are skilled and knowledgeable in properly applying and maintaining artificial nails. Customers appreciate the longevity of their nails and the fact that they can go extended periods without needing to return for a fill-in.

Another strength of KJ Nails Spa is their welcoming atmosphere. Customers frequently mention feeling welcomed and comfortable during their visits. The staff is noted for being nice, friendly, and attentive. This creates a pleasant spa-like environment, where customers feel relaxed and taken care of. The technicians take their time during appointments, ensuring that customers never feel rushed. This attention to detail and focus on customer satisfaction contributes to the positive experience of visiting KJ Nails Spa.

Despite these strengths, there are some weaknesses mentioned in the comments. One customer expressed disappointment after their nails started lifting only three days after getting them done. This suggests that there may be inconsistencies in the quality of the workmanship at KJ Nails Spa. While many customers have positive experiences, this comment raises concerns about the longevity and durability of the nails for some individuals.

Another weakness mentioned by a customer is the issue of customer service. They claim to have received bad customer service and described the staff as rude. This negative experience is further exacerbated by the unpleasant environment inside the salon, which was described as cold. The customer had difficulties communicating their preferences to the technician and was ultimately unable to get their nails done. This reflects poorly on the professionalism and customer service skills of the salon, potentially deterring potential customers.

An additional weakness is the response from the salon after the customer expressed their disappointment. While the salon did reach out and offer a discount for another chance to rectify the issue, the customer felt that it was too little too late. This suggests a lack of proactiveness in addressing customer concerns and potentially losing a customer due to their negative experience.

It's important for KJ Nails Spa to address these weaknesses to ensure the reputation and continued success of their business. They should focus on improving consistency in the quality and durability of their nails to avoid disappointing customers. Additionally, enhancing their customer service skills and creating a more welcoming and comfortable environment will help to attract and retain customers.

Overall, KJ Nails Spa has strengths in providing long-lasting nails, a welcoming atmosphere, and skilled technicians. However, weaknesses such as issues with quality consistency, customer service, and the overall salon environment should be addressed to maintain and improve their reputation in the industry.

Best TL Reviews

everytime I visit I go to brian! He’s the best ♥️ and they last more than 2 weeks. Anytime you’re in sumter go to kj nails and ask for brian , they will make sure you feel welcomed !!

This review is long overdue lol. I’ve been going to Kj’s for years now and each time I receive nothing but quality nails. My nails lasts me three and a half weeks before I get a fill in. (P.S. I go to Brian)

Brain is the best….went in the salon with no clue what I wanted. I came out so satisfied… he really knows his business!

The staff are nice and friendly. I was very disappointed that after paying all the money I did, that my nails started lifting up three days later. So, in my opinion not worth the money.

Update...they did reach out to me and offer me a discount if I'd give them another chance to make it right. I feel that if you wanted to keep me as a customer, you would've done it right the first time. So, thanks, but thanks????

Very attentive and took time, never rushed. You really feel like you are in a spa.

Very bad customer service and rude! It was very cold inside of the building ! I asked them multiple times and she left the door open. Very bad customer service, the guy doing my nails started over 3 times and tried to force me into getting some thing I didn’t want. I wasted a half hour trying to get my nails done and never got them done. I got a pedicure and didn’t receive the shape I requested but was charged for it ! DO NOT WASTE YOUR TIME COMING HERE!

these are the best nails that I’ve ever gotten ** chefs kisses** 11/10✨???????? I had Brian do my nails these are the perfect shape and I am obsessed with my nails ????????

Kevin did???? a Good???? Job. He's very patient & thorough. I would definitely come back here to get a manicure / pedicure.

B U T........

NOTHING CAN TOUCH MEKA AT SHAPE IT NAILS. SHE'S THE BEST!!!!⭐⭐⭐⭐⭐⭐