Old Westbury Diner

+1 516-246-9201

4 Glen Cove Rd, Old Westbury, NY 11568 United States of America

Open Today: -

Quick Facts About Old Westbury Diner

Old Westbury Diner is a popular diner with both strengths and weaknesses, as indicated by the comments provided. In order to gain a comprehensive understanding, let's delve deeper into each aspect.

Strengths: 1. Size and Atmosphere: The diner is described as huge with plenty of seating, providing customers with ample space. Additionally, the atmosphere is appreciated, described as wonderful. These factors contribute to a comfortable dining experience, which is important for patrons.

2. Cleanliness: Many customers highlight the cleanliness of the diner. A clean environment is crucial in the food service industry as it ensures hygiene and adds to the overall dining experience.

3. Food Quality: The majority of customers praise the food at Old Westbury Diner. They highlight the great taste, big portions, and the successful preparation of specific dishes like the corned beef hash and burgers. The positive comments about the food indicate that the establishment delivers tasty meals.

4. Manager's Responsiveness: Despite a mistake in the order, one customer notes that the manager was willing to make it right. This reflects good customer service, showing that the staff are responsive to customer concerns.

5. Remodeling: The recent remodeling of the diner is mentioned as a positive aspect. The new look is appreciated, creating a visually appealing space for customers to enjoy.

Weaknesses: 1. Inconsistent Service: A few customers mention issues with the service at Old Westbury Diner. One customer had their order messed up twice, and another waited a long time to receive their food, even when ordering takeout. These comments indicate that the diner might have some issues with staffing and overall efficiency.

2. Unfriendly Owner: One customer notes that the owner is not particularly friendly. This can detract from the dining experience and may make customers feel unwelcome or unappreciated.

3. Inattentive and Slow Service: Another diner highlights that the staff working at night were inattentive and not efficient. This suggests that there might be some inconsistencies in the service quality, specifically during certain shifts or times.

Overall, Old Westbury Diner has several strengths, such as ample seating, a great atmosphere, cleanliness, excellent food quality, and a responsive manager. However, there are also weaknesses, including inconsistent service, an unfriendly owner, and reports of slow and inattentive service during certain periods. Addressing these weaknesses could greatly enhance the overall dining experience at the diner.

Best TL Reviews

This diner is huge, there’s plenty of seating and the atmosphere is wonderful. Very clean and the food was great. Pretty big portions and it was tasty. The corned beef hash was perfect and the eggs by itself was very delicious. Will be adding this to our breakfast rotation.

Burger was burnt when asked medium well. Messed up order twice. 2 stars since manager was willing to make it correctly.

Food was good. The burger was better than other restaurants. Its amazing how other places can screw up a simple burger or breakfast in the diner business.

Owner not particularly friendly and staff at night was inattentive and not too swift.

It is a shame because they remodeled recently and the place looks great.

1st time there. Waited almost 45 minutes to get our food. And I ordered something to go, which took almost another 1/2 to receive. They were definitely short staff in the kitchen and wait staff. For a diner service was not great.

Excellent, very clean, excellent customer service, delicious. Food was perfect, quit, spacious, big parking lot, polite personal. We’ll definitely go again.

I appreciate that they have so many gluten free options including a separate fryer for their French fries. I wish more diners had this.

Delivers against expectations of a modern American Dinner. Seated quickly and service was friendly and efficient. Food came in generous portions and was very tasty. Happy with overall experience

Honestly one of the best and cleanest diners I've been too. Typical diner food so the food is as expected but the atmosphere was great!