Quick Facts About New York Nails
New York Nails place has both strengths and weaknesses based on the comments provided. Let's analyze them in detail.
One of the main strengths highlighted by the first comment is the friendliness of the staff. The customer had previously been to two nail salons and was not pleased, but found the staff at New York Nails to be very nice. This positive customer service experience can be a significant strength for the salon, as it helps create a welcoming and comfortable atmosphere for customers.
Another strength mentioned in the comments is the excellent massage service. One customer described it as the best massage they have ever received anywhere, emphasizing the skill and quality of the masseuse. This indicates that New York Nails has well-trained personnel in providing massage services, potentially setting them apart from other salons in terms of the quality of this particular service.
The fast and efficient service is also highlighted as a strength. One customer mentioned that the salon is amazing and fast, with friendly staff. This could be appealing to customers who value quick and efficient service, as it demonstrates that New York Nails is capable of providing prompt service without compromising on quality.
In addition, the affordable price is mentioned as a strength. A customer states that they were spoiled with manicures and pedicures and found the prices at New York Nails to be great. This affordability can attract customers who are looking for quality services at a reasonable price, giving the salon a competitive advantage.
However, along with strengths, there are also some weaknesses highlighted in the comments. One significant weakness mentioned is the unprofessional behavior of a specific nail technician named Lina. Multiple commenters describe her as unprofessional and rude. Some specific incidents mentioned include Lina consistently arriving late for work, her reluctance to serve certain customers, and her making petty decisions out of personal reasons. These instances of unprofessional behavior can greatly impact the reputation and customer experience at the salon, potentially driving customers away.
Another weakness mentioned is the difficulty in scheduling appointments. One customer had trouble getting a call back for an appointment, which could indicate a lack of organization or communication within the salon. Difficulty in scheduling can lead to customer frustration and potentially result in lost business.
Furthermore, a serious accusation of racial discrimination is raised by one commenter. They claimed to have witnessed a black man being denied services while a white man received treatment. If true, this incident portrays a significant weakness, as racial discrimination is unacceptable and can damage the reputation of the salon. It is important for the salon management to address and investigate this accusation promptly and transparently.
In conclusion, New York Nails has some notable strengths such as friendly staff, excellent massage services, fast service, and affordable prices. However, there are also weaknesses, including unprofessional behavior from a specific technician, difficulties in scheduling appointments, and a serious accusation of racial discrimination. It is crucial for the salon management to address these weaknesses and take appropriate actions to improve customer service and ensure a welcoming and inclusive environment for all customers.
Best TL Reviews
I've been to 2 nail salons and was not pleased. Just right when I was going to give up, I gave this place a chance and im happy that I did. They were so nice????
I’m not one to write reviews but what happened today was ridiculous. Lina from New York Nails is very unprofessional. For starters the business hours posted on the door says opens at 9am, she comes strolling in any time from 9:15am-9:30am with customers waiting outside. I’ve been getting my nails done here for the past 7 years, always left very good tips for Lina. About a month ago Lina was doing someone else’s nails so I asked another nail tech to do my nails, she hesitated and stated “ you can wait for Lina she normally does your nails”. I explained I did not have time to wait and asked again can you please do my nails, she did my nails and everything was great. When I returned 2 weeks later Lina was available but did not want to do my nails she sent me to the other tech. Not thinking much of it I went to the other tech. Today waiting outside until 9:20 am, Lina arrives, I was first in line, Lina would not look at me but asked the other 2 ladies what would they be getting done, they pointed to me and stated she was here first. Lina looked at me and said you can go sit in that chair directing me to the other nail tech’s chair. I asked why can’t you do my nails? Lina responded because she does it better. Long story short Lina’s being petty because the other tech did my nails when she was busy. Lina & her husband are very rude, stuck up & disrespectful I’m starting to hear lots of horrible reviews about New York Nails.
Wonderful place..The best massage I've ever got anywhere...his hands were magical on my tired feet..ty New york nails...wonderful service
Everything was very nice..trying to get another appointment. Not getting a call back..I need appointment for my self and 2 other people.on sunday..
I always have a good experience! Everyone is always nice and I never have any problems explaining what I want. Thank you NY Nails! ♡
There amazing and fast !! So nice and friendly !! Thank You
So no black men are allowed at your business. I just saw a white old man getting his feet done in pedicure station two by the male tech. Can this establishment explain this blatant racism?
This place took good care of me and my sister. We were spoiled with manicures and pedicures and the price was great. I would come again!
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New York Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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Location
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