Mint Nails

+1 614-896-6108

5042 N High St, Columbus, OH 43214 United States of America

Open Today: -

Quick Facts About Mint Nails

Mint Nails has received a variety of comments, both positive and negative, which highlight the strengths and weaknesses of the salon. In this analysis, we will examine these comments to gain a deeper understanding of the overall strengths and weaknesses of Mint Nails.

Starting with the strengths, several comments mention the cleanliness and tidiness of the salon. Customers appreciate the efforts made to maintain a clean and hygienic environment, especially in the context of nail salons where sanitation is crucial. This attention to cleanliness is important as it creates a sense of comfort and reassurance for customers. Additionally, customers appreciate the friendly and polite staff, particularly those who work at the reception. Positive interactions with staff can greatly enhance the overall experience and create a welcoming atmosphere.

Another strength highlighted by multiple comments is the quality of pedicures. Customers praise the amazing foot and hand massages provided at Mint Nails, indicating that the spa experience is enjoyable and relaxing. The availability of deluxe pedicures and special treatments for children also adds value and appeals to a wider range of customers. In addition to pedicures, the salon is also noted for its extensive selection of gel and dip polish, providing customers with a wide range of choices.

The strengths mentioned thus far highlight the clean, welcoming environment, friendly staff, and quality pedicures at Mint Nails. However, there are also weaknesses that have been mentioned by customers. One recurring criticism is the inconsistency in service quality. While some customers had wonderful experiences, others felt disappointed by the quality of service they received. Inconsistent experiences may deter clients from returning to the salon, as they cannot be assured of a consistently positive experience.

One specific weakness mentioned by a customer is the pushback from a technician regarding the desired shape and thickness of the nails. The customer's preference was for a more natural-looking result, but the technician insisted on thicker nails. This lack of accommodation or communication may be off-putting to customers who have specific preferences for their nail services.

Another weakness highlighted by a customer is the pricing. The customer felt that the salon was overpriced for the quality of service received. This perception of value for money is important, as customers expect high-quality service that matches the price they pay. Negative experiences related to pricing might discourage customers from returning or recommending the salon.

Furthermore, there are instances where the level of customer service and attention to detail was lacking. In one comment, a customer mentioned feeling rushed and ignored by the technician who immediately attended to the next client without allowing the customer to express their gratitude. This lack of personal touch and attention to customer satisfaction can lead to negative perceptions of the salon.

Additionally, there have been instances where customers experienced issues related to the quality of services provided. One customer mentioned developing foot fungus after a pedicure at a different salon and appreciated that Mint Nails took measures to prevent such issues by using liners. However, another customer mentioned her nails turning brown shortly after a gel manicure, causing dissatisfaction and frustration. These incidents negatively impact the perceived quality and expertise of the technicians at Mint Nails.

In conclusion, Mint Nails has several strengths that include a clean and tidy environment, friendly staff, quality pedicures, and an extensive selection of polishes. However, weaknesses include inconsistency in service quality, lack of accommodation for customer preferences, perceived overpricing, rushed customer service, and occasional issues with the quality of services provided. By addressing these weaknesses and building upon their strengths, Mint Nails can improve customer experiences and solidify its position as a reputable nail salon.

Best TL Reviews

Very clean and tidy, very nice people. They took me as a walk in even when they were closing soon. The only thing id say I didn't really like was that he kept trying to talk me out of the shape of nail I wanted, and the thickness. I prefer my nails to be not so thick, more natural looking, but he kept them really thick. Overall, I would still recommend, maybe just not that special tech..can't remember his name, but hes the first table on the left.

Wonderful experience with Phone. I return often to get the best foot and hand massage of any spa.

Spends quality time to please her customers.

Makes sure you are completely satisfied with the service requested before you leave.

5 star service every time!!!

Yes i always have a wonderful and comfortable time at mint nails getting pampered by Andy My Nail Tech he's extremely really great at doing my nails and he's so nice and kind i will continue going to him i would highly recommend going to him his wife is good to you should see her ????

Best nails salon I have found in Columbus.

Vey clean, great service and great value.

Huge selection of gel and dip polish.

Their pedicures are amazing. I recommend the deluxe

They also have a special pedi for little girls….. so cute

5 stars

This was my first time visiting this salon, my requests were simple. The young man who greeted me, got me checked in was very polite & offered me a water. He was great! Whoever it was that performed my services, wasn’t the greatest. I tried engaging in conversation & she wasn’t very interactive. I had to express 3 (almost 4) times that I wanted round shaped nails. This salon is overpriced for the quality of service that was provided. I didn’t even get to say thank you to the lady who did my nails, because she had already jumped to help the next client while I was washing my hands. Probably won’t be returning here.

Had issues before with a salon where I got foot fungus and had to pay a lot for a podiatrist. This is the cleanest salon for a pedicure since they use liners and my nails look beautiful!

UPDATE: I went again forgetting I had a bad experience last time and it happened again, knocking my review down another star. Pics are from most recent trip. I asked for a manicure and he did just the dip. So now I have ugly nails with a decent dip. When I asked about it he was annoyed. He also did half the amount of powder on one hand than the other so the ombré is uneven. I think it was because they were past close, but I made an appointment. If it wasn’t going to fit in that time slot they shouldn’t have given me that appointment. Plus I asked for white on bottom.. I’m not going back.

It’s hit or miss. The first experience was phenomenal. He took care of me quickly and for once I didn’t feel like I wasted my money on a bad manicure.

The second time with a different guy (Don maybe?) was sloppy. Certain fingers look chunky, and he sanded down my skin and I left with a blood finger. And he filed my nails so close to my skin it it’s painful to touch. My nails aren’t that short so not a me problem. I’d go back for the others, but I think I’d try to avoid him.

I scheduled a gel manicure for yesterday (December 19) at this nail salon as my main one was closed. Not even a day later all of my nails began to turn brown. My nails look horrible and now I’m stuck looking like this for 2 more weeks.