Quick Facts About Crystal Nails
Crystal Nails has a mix of positive and negative comments, highlighting the strengths and weaknesses of the place. In order to provide a comprehensive analysis, the strengths and weaknesses of Crystal Nails will be discussed based on the comments provided.
One of the strengths mentioned is the reasonable prices offered by Crystal Nails. The first comment mentions that the prices are fair, which can be an attractive feature for customers looking for affordable services. Additionally, the comment states that the service is quick, indicating that Crystal Nails values efficiency and respects customers' time. This can be a strength, as customers appreciate prompt service.
Furthermore, the polite staff is highlighted as a strength. This comment indicates that the staff is friendly and courteous, which contributes to a positive customer experience. Customers often value good customer service, so the politeness of the staff can be a strong point for Crystal Nails.
Another strength mentioned is the skill of the nail technicians. The comment mentions that Annie did a great job on difficult nails, which were small and crooked. This implies that the staff at Crystal Nails has the expertise to handle various types of nails, including challenging ones. Skillful technicians can be a significant advantage for a nail salon, as customers seek professionals who can provide high-quality services.
The comment about the owners, Ben and Susan, reflects positively on their welcoming and kind nature. This shows that Crystal Nails has a warm and inviting atmosphere, which can contribute to a positive customer experience. Friendly owners who make customers feel comfortable can attract loyal customers and create a welcoming environment.
However, there are also several weaknesses mentioned in the comments. One of the main weaknesses is the unprofessional and rude behavior of one of the nail technicians. The commenter states that Haijin was highly unprofessional and arrogant, which can leave a negative impression on customers. Rude behavior can significantly impact a customer's experience and deter them from returning to the salon.
Another weakness highlighted is the poor quality of work done by some of the technicians. The comment mentions that the nail filing was asymmetrical, and the acrylic nails were chunky and not filled properly. Inconsistent quality of work can be a significant drawback for a nail salon, as customers expect precise and well-done services. Unsatisfied customers may not return and could potentially deter others from trying Crystal Nails.
In addition to the quality of work, the comment also mentions the poor execution of additional services such as nail art. The commenter states that the simple hearts requested came out wonky. This suggests that the nail technicians may lack skill in executing more intricate designs and may not pay enough attention to detail. This can be frustrating for customers who desire special designs or additional features.
Furthermore, the rushed and inadequate service is mentioned as a weakness. The commenter states that the staff did not properly clean the nails, filed them incorrectly, and applied uneven white tips. This lack of attention to detail and rushed service can lead to unsatisfactory results and a poor customer experience. It is important for a nail salon to prioritize thorough and meticulous service to meet the expectations of customers.
Lastly, the comment about blunt and rude staff contributes to a negative perception of Crystal Nails. Politeness and good customer service are essential for creating a positive atmosphere, and any staff members who fail to meet these standards can taint the overall experience for customers.
In conclusion, Crystal Nails has both strengths and weaknesses based on the comments provided. Some of the strengths include reasonable prices, quick service, polite staff, and skillful technicians. However, some weaknesses include unprofessional and rude behavior, inconsistent quality of work, inadequate execution of additional services, rushed and subpar service, and blunt and rude staff. It is crucial for Crystal Nails to address these weaknesses to improve customer satisfaction and maintain a positive reputation.
Best TL Reviews
Very nice! Prices are reasonable. Service is quick, polite staff, and really good manicure! My nails are very difficult, they are small and all crooked, but Annie did a great job. I didn't do pedi (yet), but am quite happy with the manicure. 5 stars, recommend!
Haijin did the job - Uv gel manicure…she’s a highly unprofessional, rude and arrogant woman. And the other Zaijhung Han already knew that she was not doing a good job…he said my finger shape is not good whereas the nail filing was not done properly, it was asymmetrical. They were giving away Christmas gifts to all customers, they didn’t give me any gift (cream) despite spending 120 dollars for this pathetic job. Zaijhung told her to give the gift , she didn’t. Would never go there. HORRIBLE!
My mom introduced this salon to me 2 years ago and everytime I come to NJ I go there. They are the best. The owners Ben and Susan are so welcoming and heartwarming. I would recommend this place to everyone looking for a good mani and pedi. ❤
This was my first time going here and it will be my last time. My pedicure was done by some girl name Erica and she did such a horrible job. It's not even smooth and instead it's super chunky from one side. My manicure which was a refill of acrylic nails, which was done by the "owner" and its so chunky as well and the corners are not even filled as they are so sharp. It definitely needed another coat. I would recommend if you are going to charge a good amount at least make sure your work of quality is good too. Very unhappy.
Love this place. Excellent service and friendly people. My favorite person is She always do an excellent job. Amy!
Horrible servicio fui por un full set de uñas acrílicas me hizo un trabajo no sabia lo que hacía la china , ñ horrible nunca volvería ir incluso con el mal trabajo cobro 150 dólares
I had a really good experience overall my nails came out almost perfect. They said that they could do a simple nail art design and so I asked for simple hearts. They came out a little wonky and the lady was really nice about trying to fix them. I think the shape and size and color are perfect I just wouldn't go back there for art/designs.
Basically I came in asked for a French manicure which cost me $17 and a few things happened:
1. I had on previous nail polish and various spots were missed
2. The mail filing was not done correctly // uneven
3. When applying the white tip for my nails , that was uneven
4. Did not dry my nails with a mini fan but air dry, and quickly brushed top coat on which caused streaks in the clear part of my nail,,
I would def not go back here bc of how rushed they did my manicure and did not even let it dry
Once I finished she just told me that it’s finished
Usually nail salons allow you to dry them under a dryer but she didn’t let me. It was an overall terrible and awkward experience because the staff were blunt and rude too.
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Crystal Nails Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | Closed |
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