A & K Nails

+1 864-574-5767

115 E Blackstock Rd, Spartanburg, SC 29301 United States of America

Open Today: -

Quick Facts About A & K Nails

A & K Nails place, based on the comments provided, has a mix of strengths and weaknesses. In order to provide a comprehensive analysis, we will break down the strengths and weaknesses into different aspects of the salon experience.

1. Nail Services: Strengths: - Tram, the pedicurist, provided excellent service and showed care and empathy towards a customer with a knee injury. - The customer who had French tips done expressed satisfaction with the quality of the nails, albeit without knowing the name of the nail technician.

Weaknesses: - One customer received a set of nails that did not match their request and were not professionally done. This suggests a lack of attention to detail and inconsistencies in the work of the nail technicians. - Another customer had a negative experience with dip nails, stating that they turned out lumpy and the design requested was not possible. This reflects a lack of expertise and skill in creating desired nail designs. - The comment about the acrylic nails being too thin and causing a split in the real nail suggests a lack of proper nail care and potential damage to the natural nails.

2. Customer Service: Strengths: - Tammy was praised for her outstanding job, professionalism, and engaging conversation.

Weaknesses: - The owner of A & K Nails place was described as rude and hateful. This type of behavior and attitude can significantly impact the overall customer experience and deter repeat business. - The customer who addressed the issue with the owner mentioned being made so mad that they left the salon looking a mess. This suggests that the owner did not handle the situation well and may have exacerbated the customer's frustration.

3. Appointment Management: Strengths: None mentioned in the comments.

Weaknesses: - One customer reported having to wait 45 minutes after their scheduled appointment time before being seen. This indicates poor time management and a lack of respect for customer schedules.

4. Accessibility: Strengths: None mentioned in the comments.

Weaknesses: - A customer reported that their elderly mother was denied service due to her size and inability to fit in the salon's chair. This reflects poor customer service and a lack of accommodation for diverse needs.

Based on these comments, A & K Nails place has several weaknesses. The most concerning issues include the owner's rude and hateful behavior, inconsistent nail services, poor time management, and a lack of accommodation for diverse customer needs. These weaknesses can significantly impact the reputation and future success of the salon. To improve, A & K Nails place should focus on addressing these issues by providing better training for nail technicians, improving customer service skills, implementing better appointment management practices, and ensuring accessibility for all customers.

Best TL Reviews

The set wasn't what I asked for and it doesn't look professional. Never will I use them again. Well just got nails redone at another salon today and was told that the acrylic was entirely too thin on the nails which led to me having a huge split in my real nail beneath.

The owner is so rude and hateful. Never ever will she get my money. My eyebrows were not even twins. I know they can't be exactly the same but at least be similiar when i address the issue she made me so mad I walked looking a mess. But I told her she would never get another dime of my money and I mean that. Now I do threading with Cynthia. She is the absolute best.

Tram did my pedicure and she was awesome. I recently tore my ACL and MCL in my knee and she took good care of making sure to make me feel relaxed and taken care of. A++++ on a day well pampered!

I got French tips !!! I had to go short bc of work and she did them perfectly im so mad I didn’t get her name

I got a full set of dip nails and they turned out lumpy and weird looking. I asked for a cloud looking design and they said they couldn’t do it. They also weren’t filed enough

I'm a simple girl so u won't see glitz and glam unless on occasion. Tammy did an outstanding job and was very courteous and professional with great conversation.

Took my elderly mother into the shop to get her toes polished! She did not want them soaked only cut, filed, and polished I was told they have a weight Capacity and they could not do her toes because she was too big to sit in their chair! Took her right across the street and they offered to put her in one of their chairs and she refused due to back issues so the did her toes right there! Wasn’t even 20 mins! I will never spend my money here or even refer anyone to this place!

Got here 10 minutes before my appointment and had to wait 45 minutes after my appointment time before being seen. Then the girl acted like she didn't know what she was doing. This was the worse pedi I have ever had. My feet were no better than they were when I entered. Definitely will go elsewhere next time. Have been coming here for years, but after today I'm done.