Quick Facts About Crown Wig & Beauty Supply
Crown Wig & Beauty Supply has both strengths and weaknesses, as indicated by the comments provided.
One of the strengths mentioned by customers is the long-standing relationship they have developed with the women behind the counter. This suggests that the store has built a loyal customer base over the years. Additionally, the wide range of products offered at the store is seen as a strength, with customers mentioning that they have "everything u can ever want or need." The availability and variety of products are important factors for customers, as it allows them to find the specific items they are looking for. Moreover, the affordability of the products is highlighted as a positive aspect, with one customer mentioning that the prices are "okay" and another customer stating that the store offers "good products customer friendly" at reasonable prices.
Another strength mentioned by customers is the welcoming and helpful staff. Customers appreciate the assistance they receive from the staff members in finding the right products, as well as their friendly and sweet nature. This suggests that the staff is knowledgeable about the products and provides good customer service, which enhances the overall shopping experience. The store's willingness to accommodate customers with children is also seen as a positive aspect, with one customer mentioning that the staff was kind to their rowdy kids.
However, there are certain weaknesses that have been highlighted in the comments as well. One recurring complaint is the change in staff and the perception that the new employees treat customers differently, making them feel unwelcome. This suggests a possible issue with the training or management of the new staff members, as they may not have the same level of customer service as the previous employees. Additionally, some customers feel that the staff treats them like criminals and follows them around the store until they are ready to pay, which is a negative aspect of the shopping experience. This behavior creates a sense of discomfort and distrust among customers.
Another weakness mentioned by customers is the lack of professionalism exhibited by a particular employee. According to one customer, the employee yelled at them for taking a picture in the store, which indicates a lack of communication or clarity regarding store policies. Additionally, another customer encountered an employee who accused them of lying about the price of a product, leading to a confrontational and embarrassing situation. This suggests a lack of consistency and professionalism in sales transactions, with the employee contradicting their previous statements and not acknowledging their mistake.
Finally, some customers mention that the prices at Crown Wig & Beauty Supply are higher compared to other places, indicating that the store may not offer the best deals or competitive pricing. This may discourage price-sensitive customers from making purchases, especially if they can find similar products at lower prices elsewhere.
In conclusion, Crown Wig & Beauty Supply has strengths such as loyal customer relationships, a wide range of products, and a helpful staff. However, the weaknesses highlighted include changes in staff behavior, unprofessional conduct by certain employees, a lack of consistency in pricing, and a perception of being treated like criminals. These weaknesses can negatively impact the overall shopping experience and result in a loss of customers.
Best TL Reviews
I’ve been coming here for over 10 years and have built relationships with the women behind the counter. Now with the change of the gentlemen working in the store I feel as if we aren’t welcome and are treated like we’re going to steal something. Regardless if they experience a lot of theft it is not the everyday customers fault.
I was sending my daughter a picture to make sure I was purchasing the right product and he began to yell at me
About not allowing pictures in the store.
I walked out without purchasing anything behind being treated this way. This is the last time I will be in this store. Although it’s close to my house, I’d rather travel to DelPaso to get products rather than subject myself to being treated this way as a paying customer.
Best service ever.. so sweet and friendly.. plus they have everything u can ever want or need and affordable
Staff is welcoming and helpful, I found the texture of hair pattern that I could find and store closer to me - I always get a basket when I go here, lots of options!!
I went into this business on May 20 and asked for some hair extensions and the gentleman showed me some hair extensions that were A couple hundred dollars for one package of tape in extensions and I asked if he had any cheaper extensions and he said yes. At the time he was very helpful and gave me extensions that he even helped me match with my hair as good as he could and they were 5999. I needed more so I went back today and in front of everybody in the store he was telling me that it was impossible despite me pulling up the transaction and letting them know everything that I had purchased that day. I’m asking the lady who worked the register if she remembered me because she specifically helped me find white eyeliner. He’s telling me that I got lucky and that was never supposed to be the price which is false because the price was stamped on it at 5999. He even acknowledged that that was a great deal. Today in front of everybody else he’s telling me that I was wrong and that was not true he was stating that I must’ve just got a good deal and maybe I told the lady was 5999 as if she was going to ring me up for a price that I said out loud rather than looking at the price tag… It’s so funny how they have pictures all over the store of people who constantly steal from them…. And then here I am a paying customer returning and purchasing and I’m being called a liar in front of other customers. I’ve never been so embarrassed and I needed more extensions because of an occasion that is coming up… I will go ahead and take my business elsewhere I don’t know if his name is actually moon or not but that’s what I was told that it was. I had to let my hair down and show him the exact extensions that were in my hair that he sold me and when I did that he was shaking his hand saying no no no those were not the extensions that I had bought from them…. Where in the world did I get these then!!!! Moon was so so rude!!!!!
Good products customer friendly, okay prices the hair is in very good quality.
I hate the way the staff treats us like criminals. They follow you around until you are ready to pay.
Way more expensive than it should have been, but I needed grease.
They are so sweet here, they were even kind to my rowdy kids! All my purchases are pleasant, I'd rather buy here than online any day.
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Crown Wig & Beauty Supply Info
Amenities
Service options
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In-store shopping
Health & safety
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Mask required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
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Safety dividers at checkout
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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