Star Nails

+1 336-887-2001

2705 N Main St # 114, High Point, NC 27265 United States of America

Open Today: -

Quick Facts About Star Nails

Star Nails Place has received mixed feedback from customers, with both positive and negative comments regarding their services. In order to provide an analysis of their strengths and weaknesses, we will consider the various aspects highlighted in the comments.

Strengths:

1. Friendliness: Several customers have praised the friendliness of the staff at Star Nails Place. This is an important factor for customer satisfaction as it creates a welcoming and comfortable atmosphere.

2. Quality of Work: Many customers have mentioned that they are satisfied with the neatness and efficiency of the nail services provided at Star Nails Place. The comment about the wax experience being amazing indicates that they excel not only in nail services but also in other treatments.

3. Cleanliness: The cleanliness of the establishment has been consistently mentioned by customers. This is crucial for maintaining a hygienic environment, which is essential in nail salons to prevent the spread of infections.

4. Customer Loyalty: Despite trying other nail salons, some customers come back to Star Nails Place, indicating a level of customer loyalty. This suggests that they have developed a positive reputation within the community.

Weaknesses:

1. Inconsistency: One customer mentioned that the staff did not deliver the desired results, such as cutting the nails too short and not painting them correctly. This indicates a lack of consistency in service quality and attention to detail.

2. Pressure to Upsell: One customer complained about feeling pressured to get gel polish despite their nails not being done properly. This suggests that there may be a focus on upselling services rather than prioritizing customer satisfaction.

3. Rushed Service: Some customers have mentioned that they felt rushed during their visits. This indicates a lack of attention and care in delivering a thorough and satisfying experience.

4. Price and Value: While some customers find the prices reasonable, others have expressed dissatisfaction with the perceived high prices. This may indicate a lack of transparency in pricing or a disconnect between the quality of service provided and the cost.

5. Professionalism: One customer mentioned a lack of professionalism and unprofessional behavior, including talking about them in another language and having a negative attitude when requested to fix mistakes. This reflects poorly on the overall service and customer experience.

6. Quality of Products: One customer mentioned that their nails came off within one day of getting a full set/SNS. This suggests that there may be issues with the quality of products used by Star Nails Place.

Overall, Star Nails Place has some strengths, such as friendliness, quality of work, and cleanliness, which contribute to positive customer experiences. However, they have several weaknesses, including inconsistencies in service, pressure to upsell, rushed service, perceived high prices, lack of professionalism, and issues with product quality. Addressing these weaknesses could significantly improve the overall customer satisfaction and reputation of Star Nails Place.

Best TL Reviews

They are so friendly and every time I come they make sure everything is done neatly and in order . The wax experience was more than amazing and honey with that gel she put on after she was done has me feeling like a new born baby.

These ladies are super friendly.

They are efficient in their work.

The establishment is clean. I have been here the most since I moved here & although I keep trying different nail salons, I always end up coming back to Star Nails. I feel like I'm betraying them everytime I go somewhere else & although they are a little pricey according to my bank account, their prices really aren't higher than anywhere else I've been so far, except for one salon.

My mother and I went here for pedicures and they were extremely nice and did a very great job! My feet have never felt more refreshed and my toenails are gorgeous!

I showed a pic of how I wanted my nails done said she could do it my nails look nothing like how I wanted them she cut them too short and not painted right supposed to be ombre but their not never going back there again

Got a full set and pedicure deluxe. She wasn't attentive to my sister and I but my mails were not same shape or even them lady kept trying to pressure me to get gel polish despite my nails were not done properly

. I will not go back.

They rushed doing my nails. They over charged me and got mad when I told them my nails were sideways had a attitude cuz I asked them to fix my nails they already over charged me for. Did my eyebrows wrong had attitude when I asked them to fix them. Talked about me like I wasn’t sitting there thinking I can’t understand their language but I can. Will not go back very bad service

I have had my nails done in numerous places in and around High Point, and to be honest, this place was BY FAR the dirtiest, most unprofessional and just low quality nails I've ever had. They cut off my old SNS nails with tow nail clippers and tweezers. Within 1 day, 2 of my nails CAME OFF.....SNS nails now. My daughter and I went together, and to get 2 full sets/SNS it was $130.... I've never come NEAR spending that much. Would not ever suggest this place to anyone... then the bill came and I was STUNNED...by the time I realized how bad they really were, it was too late to stop them.... SOOOO DISAPPOINTED.. Asked to talk to the manager/owner, was told she wasn't working that day... "Of course"

DON'T GO HERE!! They are friendly but offer horrible nail services. I went for a fill in and she rushed it. Didn't file off the old acrylic that was coming up, didn't

smooth out the new acrylic. It was rushed my nails are rough. I questioned it and she said you fine it'll dry. I went here because I was on this side of town. You want professional nails, clean services, and happy hour please follow me to Pro Nail Care in Jamestown. I will NEVER go anywhere else out of convenience SMH