Quick Facts About Tina Beauty
Strengths:
1. Wide range of products: Customers appreciate that Tina Beauty Place has all their needs and offers good pricing. Having a diverse selection of products can attract customers looking for various beauty and hair care items.
2. Loyalty program: The comment mentions that Tina Beauty Place loves loyal customers and rewards them. This indicates that the store values customer loyalty, which can help in retaining customers and building long-term relationships.
3. Order services: Tina Beauty Place is willing to order products for customers if they don't have them in stock. This shows a commitment to customer satisfaction and a willingness to go the extra mile to meet their needs.
4. Long-standing business: The comment mentions that Tina has been in business for over 20 years. This indicates that the store has established a reputation and customer base over time.
Weaknesses:
1. Poor customer service: Multiple comments mention poor customer service, including being stared at and feeling watched. This can create a hostile and uncomfortable shopping environment, leading to customer dissatisfaction and a negative reputation.
2. Rude and disrespectful behavior: Several comments describe the staff as rude and disrespectful. This kind of behavior can drive customers away and tarnish the store's reputation.
3. Unfair pricing and deals: One comment mentions that the staff refused to lower the price of an item with visible dirt on it, despite a buy 1 get 1 free deal. Unfair pricing practices and a lack of willingness to accommodate reasonable requests can deter customers and potentially lead to negative reviews.
4. Limited assistance and reluctance to help: Comments mention that staff members were hesitant to help, watched customers while they browsed, and didn't provide the necessary assistance. This can create a negative shopping experience and discourage customers from returning.
5. Mask requirement and negative attitude: One comment indicates that the requirement to wear a mask was met with a negative attitude from the staff. This can give customers the impression of unfriendly service and hinder their overall experience.
6. Accusations of racism: One comment alleges racism from the staff. Accusations like these can severely damage the store's reputation and deter potential customers.
In conclusion, Tina Beauty Place has strengths such as a wide range of products and loyalty programs. However, the weaknesses include poor customer service, rude behavior, unfair pricing practices, limited assistance, negative attitude, and accusations of racism. These weaknesses can significantly impact customer satisfaction and the store's reputation. It is crucial for Tina Beauty Place to address these issues promptly and improve their customer service in order to retain existing customers and attract new ones.
Best TL Reviews
Very poor customer service.
Soon as I walked in the door I was being stared down. Watched the whole entire time. A person come out of no where and started to act like she was fixing something right next me. As I’m leaving I’m still being stared at, came in for one thing bought it and left. All people of color don’t steal TINA!!!!! Everything is over priced anyways will not return.
Thought I was gonna get a deal with the buy 1 get 1 free deal they had goin on but upon viewing 1 of the items (the main item) that I very much admired, it had alot of brown dirt on it and so I asked them if they could take a lil off of the price. They told me NO they would not and that I was already getting a deal with the buy 1 get 1 free. That was very rude and very unfair. They do stuff like this alot. They are very disrespectful and very rude a majority of the time. They treat people as if we need them, they don't need customers. I would not recommend this place to anybody.
They have all my needs and good pricing within it's city. Love everything in the store. They love loyal customers and I don't blame them. They just gained a new loyal customers. Keep up the good work!
They are the rudest people! Terrible service and I believe they're racist! I wish to had read the reviews before entering this store.
Tina is very unpleasant! My first time ever in the store was today,I've been wanting to go for over 6 months now.I arrive ,first thing I notice is you're required to wear a mask ,which I'm sick of ! I ask her straightaway if she could help me ,she acted as if I was a burden. AFTER SOME HESITATION, She offered minimal help and then stepped back behind the counter and watched me the whole time.I browsed the entire store, nothing there for me.I put back a hair piece in the color she recommended...It wasn't even close to my color and I told her that on my way out! Never going again
TERRIBLE. My stylist sent me here for extensions. I walked in, 3 people behind the counter. I was the only one in the store. They asked what I needed and I told them. She said, “I’ll be with you in a little bit.” While they stood behind the counter looking at a catalog. I walked around for ten minutes and nothing. I walked right out. I hope they close.
I was going to Tinas when she was downtown in Lorain and kept going to her. Never had a problem with her or her staff. But I will say now she has a different attitude and it’s not a good one she is to high on everything and she acts like we owe her something... I go out to midway and get my hair and products love it their cheap, nice people and very respectful and don’t follow me around.. As I said before black queens let’s open our own hair store..
I've known Tina over 20 plus years now she is a very good person who goes out of her way to serve the loyal customers and even will order products for you if she doesn't have them ...She is great entrepreneur or I'm quite sure she would be took her business elsewhere after 20 plus years!! Great store products and prices!! You're here to shop critics not make friends ..
Tina Beauty Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:30 PM |
| Sunday | 11:00 AM - 05:00 PM |
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Location
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12. City Nailspa