Quick Facts About Graceful Nails
Graceful Nails place, located in Elsmere, has garnered a mixture of positive and negative feedback from its customers. Analyzing the comments can help provide insight into the strengths and weaknesses of this nail salon.
Starting with the positive aspects, one common theme among the comments is the friendly and respectful staff. Many customers praise the salon for its welcoming and pleasant atmosphere. This indicates that the staff at Graceful Nails place excels at customer service, creating a positive experience for visitors. The fact that the commenter has even convinced their son to get a pedicure speaks volumes about the staff's ability to make customers feel comfortable.
Another strength is the quality of the nail services provided, particularly by specific nail technicians like Anny and Kim. Multiple comments commend these individuals for their expertise and skill. Reviewers express satisfaction with the appearance of their nails, suggesting that Graceful Nails place has talented nail technicians who can deliver beautiful results.
Additionally, reasonable prices are mentioned by several commenters as a positive aspect of Graceful Nails place. This indicates that the salon offers competitive pricing, making it an attractive option for customers looking for affordable nail services. The combination of reasonable prices and quality work is a notable strength for any business.
However, some weaknesses can be identified based on the negative comments. One recurring complaint is the rushed nature of the services provided. Multiple commenters mention feeling rushed during their visit, and one person even states that several steps were missed during their pedicure. This suggests that the salon may prioritize speed over thoroughness, potentially compromising the quality of the services provided.
Another weakness is inconsistency. One commenter highlights that their experience at Graceful Nails place varied greatly, with one visit being disappointing and another being satisfactory. This inconsistency in the quality of services provided can be a deterrent for potential customers who are seeking reliable and consistently excellent nail care.
Furthermore, a negative review brings attention to a specific nail technician who is described as lacking skill and knowledge. This indicates a potential weakness in the training and expertise of some staff members. If customers consistently encounter nail technicians who are unable to meet their expectations, it can have a detrimental impact on the reputation of the salon as a whole.
Lastly, one comment mentions that the availability of a specific service, dip powder nails, might be limited to one technician. While this may not directly reflect on the overall quality of the salon, it suggests that certain services may be dependent on specific staff members. This could lead to inconvenience for customers if they have a preferred technician or service that is not always readily available.
In conclusion, Graceful Nails place has several strengths such as friendly staff, skilled nail technicians, and reasonable prices. These positive aspects contribute to a positive overall experience for many customers. However, weaknesses in rushed services, inconsistency, potential lack of expertise among some staff members, and limited availability of certain services may detract from the salon's appeal. It is important for Graceful Nails place to address these weaknesses in order to improve customer satisfaction and maintain a strong reputation in the industry.
Best TL Reviews
Every time I go there the staff is ALWAYS friendly & very respectful..their prices are reasonable too!! My daughter & I always have a great experience. I even talked my son into getting a pedicure.
Cozy little spot in Elsmere to get your nails done! Anny is the best and Kim too. My nails look amazing so I will definitely be going back!
I went to this salon on this past Saturday. Hadn't been there in years since the new owners took over. And, I will just say this, the experience was the same. Only decided to go here because it's close to me, but I wish I would have gone somewhere else. I know each salon has their own routine, but so many steps were missed during my pedicure. Plus, I felt like I was being rushed. Won't be going back.
Well I been coming here for sometime now and Kim never seems to let me down. She will stay after hours if need be to have great customer service. If there is ever a issue which hardly ever she always is so professional and does what she can to be it 100 percent. Thanks keep up the awesome work. Not to many nail salons around that put there customers first ????❤️
I live near King of Prussia PA and I drive to Delaware because Kim does such an amazing job! Everyone tells me how great my nails look and ask where I get them done. And the prices are very reasonable, too.
My first time coming here wasn’t so good. I came an hour before closing . The nail tech was a young girl and seemed eager to go home so she rushed and my pedicure came out sloppy. I decided to try it out again this weekend and it was getting a little busy so again the nail tech was rushing. I got a gel set and asked for an oval shape and it looks terrible. My nails are uneven and bumpy. I’m definitely not coming back
Went today with a friend, the girls were amazing! I got dip powder nails and my friend got a full set of gel acrylic. I finished before my friend and mentioned I wanted a pedicure; they started one up for me. Their work is awesome, so happy I found them!!!!!! Will be coming back for more.
This shop is one of few shops in Wilmington that has the dip powder, but this one lady that works there never has a customer always sitting and waiting. She a darker complexion short hair wears glasses (I think her name is Kim)...she DOESN'T know how to do nails AT ALL! Beware of her go to another tech, whom which they now have a man working there.
Place Pictures
Graceful Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended