Nail Love

+1 570-253-0343

1199 Texas Palmyra Hwy K, Honesdale, PA 18431 United States of America

Open Today: -

Quick Facts About Nail Love

Nail Love Place is a nail salon that offers a variety of services, including manicures, pedicures, and waxing. While there are positive comments about the salon, such as beautiful color selection, beautiful nails, accurate prices, quick service, and nice people, there are also some negative comments that highlight weaknesses in their services and customer experiences.

One of the major weaknesses mentioned in the comments is the long waiting time. One customer mentioned that they made three appointments but still had to wait for an hour and fifteen minutes. This indicates a lack of efficiency in managing appointments and attending to customers promptly. Waiting for a long time can be frustrating, especially when customers have made appointments in advance and have other commitments. This weakness could potentially deter customers from returning or recommending the salon to others.

Another weakness mentioned in the comments is the lack of attention to customer preferences and requests. One customer mentioned that they specifically asked for a certain shape and French tip, but the nail technician disregarded their request and did what they wanted instead. This indicates a lack of communication and attention to detail, as the customer's desired outcome was not achieved. The customer also mentioned witnessing an employee physically assaulting another employee, which is a major concern for the safety and well-being of both employees and customers. This type of behavior creates a hostile environment and can make customers feel unsafe and uncomfortable.

Furthermore, there are multiple comments regarding a specific employee named John who is described as rude and pushy. Customers expressed dissatisfaction with John's attitude, his refusal to do what they wanted on their nails, and his neglect of basic manicure procedures. This indicates a lack of professionalism and customer-centric approach. Additionally, multiple comments mention incidents where John was witnessed yelling, cursing, and verbally and physically abusing other employees. This behavior is completely unacceptable and reflects poorly on the salon as a whole. Customers should feel safe and respected when visiting a salon, and such incidents can have a significant impact on the salon's reputation.

On the other hand, there are positive comments about specific employees like Anh and Lon, who are mentioned as being great and amazing. This indicates that there are employees who provide good service and are well-liked by customers. However, the negative experiences with employees like John overshadow the positive experiences and create a conflicting image of the salon.

In terms of strengths, the salon is praised for its beautiful color selection, beautiful nails, and accurate prices. Customers appreciate the wide range of colors available and the quality of the nail services. The positive comments also mention that customers are happy when they find this salon and often come back whenever they are in the area. This indicates a level of customer loyalty and satisfaction with the overall services provided.

Additionally, the salon offers other services like pedicures, waxing, and massages. Some comments highlight the availability of new massage chairs, which allow customers to enjoy their pedicure experience to the fullest. Offering a variety of services can attract a wider customer base and provide convenience for those looking for multiple beauty treatments in one location.

In conclusion, Nail Love Place has both strengths and weaknesses based on the comments provided. While customers appreciate the beautiful nails, color selection, and accurate prices, the long waiting time, lack of attention to customer preferences, and reports of employee abuse are significant weaknesses that need to be addressed. It is crucial for the salon to improve its efficiency in managing appointments, enhance communication and attention to detail, and ensure a safe and respectful environment for both employees and customers.

Best TL Reviews

Beautiful color selection, beautiful nails. So happy I found this place anytime I’m in PA I come here. Prices are accurate, quick service, nice people.

I went there today to get my nails done and my eyebrows the eyebrows came out great my nails didn’t. They aren’t even and they said they wouldn’t do my design so I had them do it alittle different and the designed nail came out looking so bad.

First, lets preface this with everyone with an appointment waited hours! We were not the only ones. We made 3 appointments and waited an hour and fifteen minutes. When we questioned why so long they got annoyed and rude. Unfortunately, we needed the mani for an event that day. The guy managed to tone it down and endear himself but the woman was nasty. Beyond that she made the nails uneven. The guy fixed the one I requested. If you are looking for a happy stress free environment this isn't it! This was supposed to be a fun and memorable event....it is memorable for the wrong reason.

I have recently gone to nail love, I asked John for a certain shape and a French tip. He completely disregarded me and did what he wanted anyway, my nails don’t look at all how I want them to. I decided to go get them fixed today and I walked in on John screaming at a teenager, grandmother, and her little sister for something they had no control over. Then saw him physically assault one of the employees. I was genuinely scared to be there so I decided to leave. Will never go again!!!

I love Anh, she is very good! I always call ahead to make an appointment because they are so good they are always busy.

They do pedicures and have awesome new massage chairs to enjoy while getting one! Waxing is also offered there, I believe.

I was waiting my turn to get my nails done, and I witnessed a commotion. I heard one of the employees screaming frightened because another employee was assaulting her. He then started to yell and curse in front of a little girl. I was so scared I left before I had my nails done. I will never go back here.I don't usually post anything on reviews, but I think it's worth me warning others not to go!

I have gone to nail love since they opened (over 20 years ago).

Lon and Anne are amazing !

Pedicures are great!

The reason I am leaving this horrible review is for a horrible person.

John is RUDE. He does not do what you want on your nails, Does not trim cuticles with manicures (because it’s “ not included”), always pushy about adding additional services on, talks about YOU AND OTHER CUSTOMERS and, honestly, nails come out mediocre at best. But today was unacceptable!

We witnessed John yelling, cursing and physical and verbally abusing another employee ( his sister ) and Continued to Harrass a women and her grandchild.

I know many people who will no longer patronize nail love anymore solely because of John. Beware of him and his attitude. Love the girls and services but after today NOT WORTH IT!

I looked around and this is the best in town. As long as you don’t mind the wait sometimes. They are friendly and they care about customers.