Tommy's Wig

+1 973-877-9900

98 Market St, Newark, NJ 07102 United States of America

Open Today: -

Quick Facts About Tommy's Wig

Tommy's Wig Place, based on the comments, has several strengths and weaknesses that can be assessed. The strengths include a good variety of lace front wigs, a pleasant shopping experience with helpful and knowledgeable staff, a wide selection of styles and lengths, the ability to customize wigs, affordable prices, and a reputation for providing beautiful and nice wigs.

One of the biggest strengths of Tommy's Wig Place is the good variety of lace front wigs available. This is highlighted by a comment stating that despite not usually wearing lace front wigs, the customer was able to find two that they loved. The softness of the wigs is also mentioned, indicating that the quality of the wigs is satisfactory.

The store also receives praise for its customer service. Customers appreciate the friendly and helpful staff who assist them in finding their desired style and design. The presence of knowledgeable staff on the floor is considered to be a positive aspect, as they can provide guidance and information about the products. This enhances the overall shopping experience and helps customers feel like stars, as mentioned in one of the comments.

The wide selection of styles and lengths is another strength of Tommy's Wig Place. Customers mention that they were able to find exactly what they were looking for, indicating that the store provides a diverse range of options to cater to different preferences and needs. Additionally, the comment mentioning the availability of wet and wavy wigs suggests that the store offers specialized products beyond just traditional wigs.

Affordability is also highlighted as a strength. Many customers appreciate that Tommy's Wig Place offers wigs at an affordable price, especially for those on a budget who may not be able to afford expensive wigs or hair bundles. This makes the store accessible to a wider range of customers and allows them to find quality products at a lower cost.

Another positive aspect is the ability to customize wigs. Tommy's Wig Place offers the option to personalize wigs, which is appreciated by customers who want a specific style or design. Despite a small additional fee, the ability to customize the wigs gives customers more control over their purchase and ensures they get exactly what they want.

However, there are also some weaknesses mentioned in the comments that need to be addressed. One of the criticisms is the exaggerated retail mark up. While the selection of wigs is praised, the prices seem to be higher than expected, which can be off-putting for some customers. This may lead to dissatisfaction, especially for those who are price-conscious or have prior knowledge of wig prices.

Another significant weakness mentioned is the discomfort one customer experienced due to the behavior of an assistant. The customer felt rushed and watched, which made them uncomfortable. This suggests a lack of sensitivity and customer care from the assistant. Additionally, the comment mentions that the customer felt stereotyped, highlighting potential issues with discrimination or bias within the store. This is a serious concern as it can create a negative and unwelcoming environment for customers, leading to a loss of trust and potential future business.

The comment about girls harassing customers is another major weakness. This indicates a problematic work environment where employees are behaving improperly towards customers. Harassment is never acceptable and can severely damage the reputation of the store. This issue needs to be addressed promptly to create a safe and pleasant shopping experience for all customers.

Overall, Tommy's Wig Place has several strengths such as a good variety of lace front wigs, helpful and knowledgeable staff, a wide selection of styles and lengths, affordability, and the ability to customize wigs. However, the store should address weaknesses such as the exaggerated retail mark up, discomfort caused by the behavior of an assistant, and issues of harassment. By addressing these weaknesses, the store can further enhance its strengths and improve the overall customer experience.

Best TL Reviews

It's my 1st time there with my neice, and I love this store. I really don't wear lace front or wigs, but they have a good variety of them. Instead of one, I got two lace front. They are so soft, and I love them both.

Very nice people has a variety of wigs and hair I do definitely recommend

I was very excited to get exactly what style and design I wanted. They have every style and length. I feel like a star. Mostly staff worked with you and very friendly. I would definitely ???? ???? refer friends and family. Thank you for my new look. Thanks to Beatician Blessing. You guys are awesome ???? ???? ???? ???? ❤

Pretty good selection of wigs. They are mostly synthetic but they also have 360 & lace front in human hair. They can also customize the wig for you ($10-$20). I gave this store 4 stars because of exaggerated retail mark up.

They have beautiful wigs . Especially if ur on a budget & can’t afford an expensive wig or bundles your in the right place !!!

However . I felt very uncomfortable by one of the assistants . She was rushing me to pick out a wig as if I was window shopping in a wig store ! Watched every move that I made . I understand theft is a Huge issue . But damn ! I felt stereotyped. Without black women buying those wigs they wouldn’t have that business running !!!!! But more disgusting is they have them girls harassing customers ! It’s disgusting! & a slap in the face ! They don’t really trust us , but they trust our green dollars ! ????????‍♀️

I’m not sure if I’ll be back .

They are amazing the ladies here do amazing hair work my favorite place

Beautiful,nice wigs at an affordable price.

Great customer service has assistance on the floor to help you they know what they're talking about and they have wet and wavy and other great products