Quick Facts About Luxury Nails
Strengths:
1. Skilled Nail Technician: The comments consistently highlight the skills of Don, the owner of Luxury Nails. Customers praise his ability to consistently deliver beautiful nails and emphasize his gentle approach to handling nails, even in extreme cases such as repairing a broken nail.
2. Quality Products and Services: Customers appreciate the quality of the services offered at Luxury Nails. The gel and dip coats are specifically mentioned as turning out beautifully. The full set of acrylics is described as phenomenal, with customers noting that they typically last for several weeks without lifting or breaking.
3. Friendly Staff and Clean Environment: The friendly staff and clean salon are mentioned as positive aspects of the experience at Luxury Nails. One customer explicitly states that they love the friendly staff and the cleanliness of the salon.
4. Customer Loyalty: Several customers express their loyalty to Luxury Nails, indicating satisfaction with the services they receive. One customer states that they are now a loyal customer, while another describes it as the best full set of acrylics they have ever gotten.
Weaknesses:
1. Inconsistent Service: One customer shares a negative experience where a basic polish change took significantly longer than expected and required multiple attempts by different technicians. The customer ended up with bubbles in every nail, polish on the back of their fingers, and had to pay full price without any compensatory discount or reduction in price.
2. Tired and Uncooperative Staff: One customer expresses disappointment when a nail technician refused to provide a pedicure because they claimed to be tired, despite the salon still being open for another hour. This suggests that the staff may not always be attentive and willing to accommodate customer requests.
3. Lack of Availability for Walk-ins: A customer mentions that it is difficult to get a walk-in appointment at Luxury Nails and recommends scheduling an appointment in advance. This could potentially be a drawback for customers who prefer or rely on walk-in services.
Overall, the strengths of Luxury Nails lie in the skills of their nail technicians, the quality of their products and services, and the friendly atmosphere in a clean salon. However, the salon has room for improvement in terms of providing consistent and attentive service, addressing customer complaints effectively, and ensuring availability for walk-in customers.
Best TL Reviews
I attempted to get a pedicure at 6:24pm while waiting for my husband at a nearby business. The lady refused to do anything because she was tired even though they are open until 7pm. Will not be coming back and spreading the word to ladies who frequent my husband's business. Very disappointed. EDITED TO ADD: Maybe you should close earlier because at a place closer to my home I received a great pedicure in 30minutes. It looks quality too!
Don always does a great job on my nails!!
Don is the best! He nails it every time!!!
I love Don!! My nails always turn out beautiful! ????
Don (owner) is the most gentle nail tech I’ve ever had the pleasure of using. I had a broken nail to the extreme and he repaired it until it grew out enough to take off.
Today I came in for the usual gel coat on my real nails and he gave me a discount to try the dip coat. It turned out beautifully!!!
I am now a loyal customer!!! I love the friendly staff and how clean they keep their salon. Highly recommend!
I decided to try Luxury nails for a basic polish change. Please note I said BASIC polish change. This should have taken 20 minutes. The polish used was grainy and my nails looked rough. The kid took it off and tried again....you know what, I'll cut to the chase. Three polish changes and 45-50 minutes later, another woman took over and did my nails. I have bubbles in every nail, I have polish on the back of my fingers and my nails needed filed again. I was apologized to, told my business is important and valued, but then made to pay full price and they expected a tip, all this while my nails were still wet. If they wanted my business, it should have been reduced in price. Never again. If I hadn't been in a hurry, I probably would have taken them to task, but I figured I'd just write a review, post pictures, and cost them what it cost me.
Best full set of acrylics I have ever gotten. The quality of their work is PHENOMENAL and I only ever have to get them filled because my nails have grown out too long - never because they are lifting/breaking and normally I will try to make mine last 3-4 weeks. Highly recommend this place. Make sure you schedule an appointment though - it's very difficult to be fit in if you are a walk-in.
OMG! Thee best pedicure foot massage ever from Judy. Thank you Andrea for the referral. If you've been looking for someone for a pedicure and massage, look no further. You can thank me later. Can't forget the gel manicure. First time client was very pleased.
Place Pictures
Luxury Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | Closed |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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14. Salon 3