Jolof Hair Salon

+1 213-536-3566

1017 S La Brea Ave, Los Angeles, CA 90019 United States of America

Open Today: -

Quick Facts About Jolof Hair Salon

Jolof Hair Salon has a number of strengths and weaknesses based on the comments provided.

One of the strengths of Jolof Hair Salon is that they are accommodating to customers who need to schedule an appointment on short notice. This is appreciated by customers who may be traveling or have last-minute events to attend. Additionally, the salon is described as pleasant and clean, which is important for creating a positive and professional environment for customers.

Another strength mentioned by a customer is the authentic environment of the salon. This creates a unique and culturally rich experience for customers who appreciate the cultural aspects of the salon. This can be a significant draw for customers seeking a specific cultural experience.

However, there are several weaknesses noted in the comments that Jolof Hair Salon should address. One of the major issues mentioned is unprofessionalism and poor customer service. There are complaints about the stylists not listening to customer preferences and instead trying to convince them of different styles. Additionally, there are reports of stylists speaking in their own dialect and not being transparent about prices, which can lead to misunderstandings and dissatisfaction. Some customers also note that the salon can be noisy and that the stylists are dismissive and disrespectful towards patrons.

These issues raise concerns about the overall professionalism and customer experience at Jolof Hair Salon. It is crucial for any business, especially a salon, to prioritize excellent customer service and communication. Customers should feel comfortable expressing their preferences and be treated with respect throughout their visit.

Another weakness mentioned by a customer is the lack of skill exhibited by a stylist. It is reported that the stylist did not use any products and the resulting hairstyle looked subpar and unprofessional. This indicates a lack of attention to detail and a failure to meet customer expectations. Customers expect to receive high-quality work and should not leave feeling dissatisfied or that their money was wasted.

Another issue raised is the inconsistency in service quality. While some customers have had positive experiences, others have had to find another stylist or have been disappointed with their visit. This inconsistency can lead to a lack of trust and loyalty from customers. It is important for Jolof Hair Salon to ensure that all stylists are trained and have the necessary skills to consistently provide high-quality service to every customer.

In conclusion, Jolof Hair Salon has strengths in terms of accommodating last-minute appointments, maintaining cleanliness, and providing an authentic environment. However, there are significant weaknesses in terms of professionalism, customer service, communication, and inconsistency in service quality. These weaknesses need to be addressed in order to improve the overall customer experience and ensure customer satisfaction.

Best TL Reviews

I am very grateful for Jolof Hair Salon. I am in LA for work, and I was calling around for an affordable salon that could fit me into their schedule on short notice. Jolof Salon was pleasant, clean, and extremely accommodating. They accept cash and charge for payment.

They were very unprofessional, first of all I sent them what I wanted done. Then when I arrived they were trying to convince me what's best and what last long then starts speaking in their dialect when I disagree with what they are offering. I was charged $260 for a horrible work. My husband asked me to take down the hair immediately I got home. Just booked an appointment with a different stylist online. I ont recommend this place to anyone . Poor environment Poor customer service.

my husband asked me to take out braids immediately

Had to find another stylist. I won't recommend their services to anyone.

Absolutely absolutely love the authentic environment. Very culture with love and I will be coming back and back.

This is why it’s hard to support our own communities- I’m wary of African braid shops because they are always extremely curt and rude and never offer friendly or Informative. They are never forthcoming with prices. Bring your business elsewhere.

I must have had an apprentice or something. Was greeted by no one upon arrival or spoken to at all during the service. The lady at the station next to me was rude to two of her clients. The woman was very rough with blow drying my hair and didnt’ use any product while doing my hair. I only got 6 straight back cornrows. It looks like I’ve had my braids for at least week and I got them done an hour ago.

So, I ended up being a walk in because my hair appointment was cancelled the day of! I was so upset cause my bday was the day after . I was referred to this place and grateful they were willing to squeeze me in . I really liked my hair after . She did exactly what I wanted . Thank you !

The customer service is horrible. They talk loud amongst themselves frequently and they do not take the time to hear how you would like your hair done. This is my 5th and last time coming here. I have yet to leave feeling satisfied. The most egregious charge is that they are disrespectful and dismissive of their patrons. IF ITS YOUR LAST CHOICE THEN DO IT BUT AVOID COMING HERE IF YOU CAN!!

It was pleasant and comfortable, made feel at ease with the hair style choice. The stylists were friendly, and location is maintained cleanliness. When there was question was willing to answer. There was option for payment, cash transaction.