Lux nails

+1 803-547-7492

917 Crossroads Plaza, Fort Mill, SC 29708 United States of America

Open Today: -

Quick Facts About Lux nails

Lux Nails Place, based on the comments provided, has a number of strengths and weaknesses that can be identified. This analysis will provide an overview of both the positive and negative aspects of the salon.

Strengths:

1. Skilled Nail Technicians: Multiple comments mention the excellent job done by the nail technicians, particularly Emma and Angela. They are praised for their ability to deliver on customer requests and produce satisfactory results. This indicates that the staff at Lux Nails Place are skilled and capable of meeting customer expectations.

2. Friendly Service: The salon is commended for its friendly and welcoming staff. Customers highlight the warm welcome they receive upon arrival, which creates a positive atmosphere and enhances the overall experience. This is crucial in attracting and retaining customers.

3. Clean Salon: Another positive aspect mentioned by customers is the cleanliness of the salon. Maintaining a clean environment is essential for customer comfort and satisfaction. The fact that multiple individuals commented on the salon's cleanliness indicates that it is a consistent strength of Lux Nails Place.

4. Reasonable Prices: One customer noted that the prices at Lux Nails Place were reasonable. This is an important consideration for many customers, as affordability can impact their decision to use a particular salon. Offering competitive prices can attract a wider customer base.

Weaknesses:

1. Manager's Arrogance: One customer expressed dissatisfaction with the manager's attitude, describing her as arrogant and in a hurry to complete the job. This negative experience can impact customer satisfaction and loyalty. It is important for Lux Nails Place to address this issue to ensure a positive experience for all customers.

2. Long Wait Times: One comment described a significantly delayed appointment. The customer arrived early for their 3:00 appointment but had to wait until 3:45 before leaving. This suggests a potential issue with scheduling or time management at the salon. Long wait times can contribute to customer dissatisfaction and may lead to customers seeking other options.

3. Lack of Communication: A customer mentioned that they were not acknowledged or informed about the delay in their appointment. This lack of communication can leave customers feeling disregarded and frustrated. Establishing clear communication channels and keeping customers informed about any delays or changes in the schedule is crucial to maintaining good customer relations.

In conclusion, Lux Nails Place has several strengths, including skilled technicians, friendly service, a clean salon, and reasonable prices. These positive aspects contribute to customer satisfaction and loyalty. However, the salon also has weaknesses that need to be addressed, such as the manager's arrogance, long wait times, and lack of communication. Addressing these issues will help Lux Nails Place enhance its overall customer experience and solidify its reputation in the nail salon industry.

Best TL Reviews

Emma did an amazing job on my nails! I went to multiple different salons and they said they were unable to do the nail design I wanted. I went into lux nails and Emma got straight to work and they came out perfectly! Very friendly service and very clean salon! 11/10 would recommend!

I received a pedicure from Emma and Angela waxed my eyebrows. Both of them did a FANTASTIC job. I showed Angela a photo of my dream brows and she did exactly that. I highly recommend this place! Emma had great conversation and was very sweet. Very reasonable prices as well!

My wife came here for mani and padi and she was not disappointed. The staff there is so friendly. Costed about $75 for both plus Tips. Thanks Lux nails.

I don’t know about other nail technicians but the one who did mine she is the manager. She is so arrogant and I guess she was in so much hurry she just wanted to finish the nails without concerning that I am not happy with whatever she is doing. Length is Mismatched gel coat is not good. Still uneven. Just not happy at all. I just moved to South Carolina and wanted someone nearby for my nails but I guess this is big no for me. Wasted my 50$ for sure.

I started coming to them a few months ago when the nail shop I was going to wasn’t doing a good job. I have been very satisfied with the customer service, the work, experience and overall atmosphere of the place. I will keep coming as I do ????

My appointment was for 3:00 and i arrived early and i waited till 3:45 till i just walked out bc i was only spoken to when i came in and said i have an apppointment at 3 and when I asked to look at colors. other than that, they did not acknowledge that I have been waiting much longer than i should be waiting for a scheduled appointment! i was very disappointed bc i saw they can do really cool designs and was excited! first and last time going there sadly…

I came in today and got the best service. The staff gave me a warm welcome and I had no wait. Immediately they went to work and I got my nails done in less than an hour. Best service ever in fort mill.

I love coming in on Sundays with the Hubbs here. The Ladies that work here are so nice and they keep things nice and clean. I usually get Gel Nails for both hands and feet and they always turn out beautiful.