Quick Facts About Luxury Nails & Spa
Luxury Nails & Spa possesses several notable strengths based on the comments provided. Firstly, they exhibit flexibility and accommodation towards clients' schedules. A customer mentioned that despite their erratic work schedule, the salon always made time for them, even during closing hours or holidays. This shows their commitment to customer satisfaction and willingness to go the extra mile.
Additionally, the salon is commended for its friendly and pleasant staff. Multiple customers expressed their admiration for the team, describing them as "super amazing" and expressing love for everyone there. This indicates that the employees at Luxury Nails & Spa have fostered a warm and welcoming atmosphere, which contributes to a positive experience for customers.
Furthermore, the salon's prices are deemed fair by a customer, suggesting that Luxury Nails & Spa offers competitive pricing in the market. This affordability is likely to attract more customers and potentially differentiate the salon from higher-priced competitors. Additionally, the quality of the services provided was highly praised, with one client specifically mentioning the "amazing" skill of Henry, a nail technician at the salon.
Despite these strengths, there are significant weaknesses highlighted within the comments that need to be addressed. One recurring complaint is related to the rudeness and rough treatment experienced by customers. Several individuals mentioned the roughness of the pedicure and the lack of care taken by the technician. This consistent negative feedback suggests that the salon must address their staff's behavior and ensure they provide a more gentle and considerate service to avoid causing discomfort or pain to the customers.
The cleanliness of the establishment is another concern raised by a customer who mentioned that the place was dirty. Maintaining a clean and hygienic environment is crucial, especially in a spa and salon setting. Luxury Nails & Spa should take steps to improve cleanliness standards and ensure that all areas of the salon, including workstations and equipment, are properly sanitized.
Furthermore, communication issues were highlighted as a problem by a dissatisfied client who mentioned that the staff did not provide a satisfactory explanation for additional charges. This lack of transparency and responsiveness can lead to customer frustration and a negative image of the salon. The management at Luxury Nails & Spa should emphasize the importance of clear communication and ensure that their staff is trained to address customer concerns promptly and effectively.
In conclusion, Luxury Nails & Spa has strengths in terms of flexibility towards clients' schedules, friendly staff, fair pricing, and high-quality services. However, they also have weaknesses that need addressing, including issues with rude and rough treatment, cleanliness standards, and communication. By acknowledging and addressing these weaknesses, Luxury Nails & Spa can further improve the customer experience and enhance their reputation in the industry.
Best TL Reviews
I'm horrible about making appointments, due to my work schedule, but they have always made time for me, even right before closing or holiday's. They are super friendly, prices are fair, and the quality is amazing. I love everyone there, really, they are all super amazing. Henry does my nails most of the time, and I highly recommend him, along with everyone else there. If I could give a higher rating, I would.
If I could give a negative star I would. First of all the guy that did mine and my daughter’s feet was extremely rude and rough. He rushed to job and did an awful job at that. The lady that did my acrylic was good, but shortly after leaving I realized my index finger is completely crooked. I was trying to find a nice nail shop by my home, but on to the next. I will never return. I would not recommend this place. Plus it is dirty.
Today 11-20-2021 I went in for a appointment at 11:30 am and I left within 30 minutes of being there because the guy cut my toes so badly and now im in pain. I will never go back here ever again. I told the guy on the first toe he cut that he was hurting me and he said oh ok ok and then proceeded to massacre my toes.
Went in with no appointment and was helped right away. My nail tech was Dora and she did a fantastic job on my nails. She has become my go to from now on.
Horrible experience , never EVER coming back here again. The staff is very rude and the man who did my pedicure was extremely rough and rushed to finish and in the end he overcharged me and didn’t want to explain what the extra charges were for. I asked for a manager and no one could give me an answer or when they were coming in. I would give a negative review if I could.
I had my first manicure at Luxury Nails & Spa and it was amazing! The technician was so gentle and thorough, and my nails looked perfect when she was finished. I will definitely be back for more!
Do not recommend! I've had some bad and/or expensive pedicures before and never left a review but this one was the worst. I don't know about the other workers but the man was rude, mean, impatient, and easily frustrated. He was rough and rudely reacted when I did not position my feet immediately. He did not use anything to separate my toes during the painting process. There was no massage and he was very rushed. This was a BELOW basic pedicure at $30. Not anywhere near that value. I wouldn't even pay $3 for this pedicure. And the worst thing is he cut me deeply, made me bleed and did not apologize. Lesson learned. Please do not go here. Please!
I had an amazing experience at Luxury Nails & Spa! The staff was incredibly welcoming and attentive, and my nails turned out beautifully. I will definitely be coming back!
Place Pictures
Luxury Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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Location
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