Quick Facts About CK Nails
CK Nails has several strengths that contribute to their positive reputation. Firstly, the atmosphere is highly praised for being clean and refreshing. This is a key consideration for customers who want to feel comfortable and relaxed during their pedicure. Additionally, the staff is well-regarded for being nice and providing excellent pedicures. Friendly and attentive service is crucial in the beauty industry, and CK Nails seems to excel in this area.
The absence of a strong nail polish smell within the building is also identified as a strength in the comments. This is likely appealing to individuals who may be sensitive to strong odors or simply prefer a more pleasant environment. Furthermore, the fair pricing is mentioned as a positive aspect, indicating that customers feel they are getting good value for their money.
The view from within the building is highlighted as a strength, suggesting that CK Nails may be situated in a location that offers a scenic or enjoyable vista. This can enhance the overall experience for customers, providing them with a pleasant visual backdrop as they relax and get their nails done.
Another noteworthy strength mentioned in the comments is the accessibility of the building. The absence of steps makes it convenient for individuals who use a walker, ensuring that they can easily enter and enjoy the services at CK Nails. This is an important consideration for ensuring that the salon is inclusive and accommodating to all customers.
However, CK Nails also has some notable weaknesses that have been expressed in the comments. One customer describes a negative experience with Kelly, who charged a high price for nail art that started chipping off the next day. The customer requested a touch-up and a top coat, but was told to make an appointment for the following week. This indicates a lack of immediate customer satisfaction and an inconvenience that the customer was not able to have their concern addressed promptly. The subsequent lack of accountability and unwillingness to provide credit for a future visit further exacerbates the issue, leading to a negative perception of the salon and its customer service.
Another reviewer has similar complaints about the service and attitude of the nail technicians at CK Nails. They describe it as the "worst nail technician attitudes" they have ever experienced and express frustration about feeling rushed during their visit. This suggests that the staff may not prioritize customer satisfaction and may prioritize efficiency over providing a quality experience.
Another weakness highlighted in the comments is the disorganization and lack of efficiency when it comes to appointments. One customer scheduled an appointment but upon arrival, they were not expected and their appointment preference was not reflected in the salon's appointment book. This indicates a lack of proper communication and organization, which can lead to customer dissatisfaction and frustration. Additionally, the confusion and inability to understand the customer's request for an acrylic tip on a broken nail and their decision to deny the service also demonstrates a lack of understanding and expertise on the part of the staff.
In conclusion, CK Nails receives positive feedback for factors such as cleanliness, friendly staff, fair pricing, and accessible facilities. However, there are weaknesses in their customer service, including issues with nail art quality, lack of accountability, rushed service, and organizational inefficiency. These weaknesses should be addressed in order for CK Nails to improve customer satisfaction and maintain a positive reputation.
Best TL Reviews
This is a great place for a pedicure. The atmosphere is very clean, the staff is very nice and provide a great pedicure. Also there is no strong nail polish smell within the building which is very refreshing. The prices are fair and the view from within the building to the outside is great. There are no steps to enter the building so it is great for people that use a walker. Overall, I recommend this place 100%.
Kelly did a basic nail art and charged me $92 plus tip. The nail art started to chip off the next day. I called to see if Kelly would fit me in to do a 2 minute touch up and a top coat that would seal it. I was told she was busy and I had to make an appointment for the following week. One week later and a few nails had completely peeled off. I just wanted Kelly to give me a solid color and she did. I asked if she would give me credit for my next manicure. She said no and that everyone's nails are different so you never know what will happen. How insane and any excuse to just keep your money. This was her error by not putting a proper sealing top coat on. So I paid total $112 for a regular gel manicure. No accountability and just horrible customer service. Zero willingness to make it right and could care less if you come back.
Welcome to Sedona nail salons. Worst nail technician attitudes I have ever experienced and I have tried them all here.
They just want you in and out.
I always feel welcome! Kelly is fantastic!! She is an amazing artist! She has exceeded my expectations for my nails for my dad's celebration of life..
Flew in last night and needed to get a regular mani pedi before my engagement shoot. No appointment was made but they took me in <3. Walked in right when they opened (definitely make a reservation though). The girl that did my nails was awsome ... I should have gotten her name. The whole staff was super polite and while I was drying my nails I accidentally messed one up. They patiently redid it! THANK TOU SO MUCH!!!
I scheduled an appointment at CK nails while visiting Sedona for a wedding. Despite seeing some negative reviews, I chose to honor the good reviews and come in. They do not accept walk ins and I specified on the phone the services I would like. Upon (early) arrival, I was not expected and the appointment book did not reflect my appointment preference. I asked if I could get an acrylic tip placed on a nail recently broken nail and they did not understand what I wanted and ultimately told me I could not have that service done since I was having a gel manicure(??). I live out of state where nail salons are run quite efficiently, so this was a surprise for me. I started that if a regular manicure was easier, I’d be happy to do that. The young woman rolled her eyes in my face and turned back to another client. There were other rude comments made that I won’t bother to detail, but I highly recommend going elsewhere for a decent experience. Rounded up to 2 stars because my finished nails, though subpar, aren’t atrocious.
I just want to say that I read a couple of terrible reviews on here. These were obviously written by people who were visiting Sedona . CK's is our only salon that actually runs ON TIME! The others all have you sit there for anywhere from 2 hours to 8 hrs!!
I know this for a fact because I actually live here. Those who wrote those mean reviews, I suggest you try the other places. Leave our beloved CK's alone!!!
Lori Humphreys-Taggart
I came in for a gel manicure. Great service, friendly staff, and wide color selection. Definitely recommend!
I am always treated very kindly and my nails are always done just the way I like them. Make an appointment ahead of time.
CK Nails Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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