City Nailspa

+1 269-385-1008

4009 Portage Street, Kalamazoo, MI 49001 United States of America

Open Today: Closed

Quick Facts About City Nailspa

City Nailspa, located in Kalamazoo, seems to have a loyal customer base with positive experiences, as well as a few negative comments. In this analysis, we will examine the strengths and weaknesses of City Nailspa based on the comments provided.

Starting with the strengths, one recurring theme is the talent and skill of the nail technicians, specifically Sam and Linda. Customers consistently mention that they are highly impressed with the quality of their work and the attention to detail they provide. This is evident in the comment that states, "I just needed my nails filled and color changed..my old overlay was thick and the shape was terrible.. I was highly impressed with how they delivered.. the fixed the shape and painted black flawlessly which isn't easy." This demonstrates the expertise of the nail technicians in rectifying any issues and providing the desired results.

Another strength highlighted in the comments is the friendly and welcoming atmosphere of the salon. Customers appreciate the kindness and good customer service they receive, with one individual mentioning, "They are so talented and so nice. 10/10 recommend them." This positive atmosphere is crucial for customer satisfaction and loyalty.

Reasonable prices are also mentioned as a strength. Customers appreciate that City Nailspa offers competitive prices, making it accessible to a wider range of people. One comment states, "Not to mention the prices were reasonable as well." This affordability can attract price-conscious customers and contribute to the salon's popularity.

Prompt service and efficiency are additional strengths noted in the comments. City Nailspa is praised for being quick to attend to customers without unnecessary delays. One customer mentioned, "Came here a couple weeks ago after waiting at another place for over a hour. She got me in a chair and started my nails right away. Was in and out within a hour." This indicates that City Nailspa values the customers' time and strives to provide efficient service.

Moving on to the weaknesses, one comment raises concerns about the owner's attitude towards a customer who had an issue with their nails. The customer states, "My nails were done yesterday and I should have looked closer before I left because she painted so far from my cuticle that it looks like I need a fill already." The owner's response to the customer's complaint was dismissive, which left the customer feeling dissatisfied with the service provided. This demonstrates a potential weakness in the way the salon handles customer feedback and complaints.

Another weakness mentioned in the comments is the inconsistency in pricing between the two nail technicians. One customer states, "The guy is great... but his wife is sketchy... he did a great job on my nails and charged me a good price... she on the other hand overcharged me for my friend's simple nails." This inconsistency in pricing can lead to customer dissatisfaction and confusion. It is important for the salon to maintain transparency and ensure consistent pricing across all services.

In conclusion, City Nailspa has several strengths, including talented and friendly technicians, reasonable prices, efficient service, and a welcoming atmosphere. However, there are also areas of improvement, such as addressing customer complaints and maintaining consistency in pricing. By addressing these weaknesses, City Nailspa can continue to build on their strengths and provide an exceptional nail salon experience to their customers.

Best TL Reviews

I got my nails done July 27th….I have been going to Sam and Linda since 2018! Only nail place I will go to! I get either 506 summer sun or the cat eye(different colors). They are always busy and it’s just the two of them. I won’t refer anyone to go anywhere else!!!! Cat eye is normally $27 (I think! It’s been about a year since I’ve got that) I paid $35 and I always tip $10 unless it’s over $50 then I leave more. TIP YOUR PEOPLE AND THEY WILL REMEMBER YOU!!

I was referred there by a friend. I went in for something simple with a very open mind. I just needed my nails filled and color changed..my old overlay was thick and the shape was terrible.. I was highly impressed with how they delivered.. the fixed the shape and painted black flawlessly which isn't easy. She helped with a simple design that turned out beautifully. My new go to nail salon for sure. Not to mention the prices were reasonable as well

They are my favorite place to go too! They are so talented and so nice. 10/10 recommend them. One of the best nail spas in kazoo

My nails were done yesterday and I should have looked closer before I left because she painted so far from my cuticle that it looks like I need a fill already. I went back in today and she said “that’s just how it is” and added that my cuticles are dry (though she complimented them yesterday.) I just kind of stood there feeling stupid, so she said “if you want them fixed you’ll have to wait because I have customers and I’ll have to start over” but I just walked out because I didn’t have time to wait indefinitely to get my nails done again. $72 wasted.

One of the best nail salon in Kalamazoo. Understand your needs, reasonable & nice. Definitely recommend them

The guy is great ... but his wife is sketchy... he did a great job on my nails and charged me a good price.. she on the other hand gover charged me for my friends simple nails... .I should not have walked out paying the same for both sets ...

I just moved here with my husband and children and this is the first salon I've been to in Michigan... they did a great job. The were very prompt in helping me and understanding that I had my 11-month-old with me (they worked quickly)! They are very friendly and although the place doesn't look like the Ritz, they don't sacrifice quality. My nails look great!

Came here a couple weeks ago after waiting at another place for over a hour. She got me in a chair and started my nails right away. Was in and out within a hour. Totally made my day better. Will definitely be returning from now on.