Quick Facts About Hairart Kingston
Hairart Kingston place has received mostly positive feedback from customers, with praise for their haircuts and the friendly and helpful staff. However, there are some complaints about their hair coloring services, specifically mentioning bad results and poor customer service in response to these issues.
One major strength of Hairart Kingston place is their skilled hairdressers. Customers have mentioned specific hairdressers such as Hugo and Rita who provided excellent service and gave them the desired haircuts. This demonstrates that the salon has talented stylists who can deliver satisfying results. The positive reviews highlight the expertise and competence of the hairdressers, creating a positive reputation for the salon.
Another strength of Hairart Kingston place is the friendly and kind staff. Multiple customers have mentioned how nice and welcoming the team is, which contributes to a positive salon experience. This creates a warm and inviting atmosphere for customers and makes them feel comfortable during their visit. The staff's friendliness also helps establish a good rapport with clients and encourages them to return in the future.
Additionally, the salon has received compliments for its customer service. Customers have mentioned that the staff took the time to understand their requirements and offered helpful suggestions. This indicates that the salon values its customers and strives to provide personalized service. By listening to customer needs and preferences, Hairart Kingston place ensures that clients are satisfied with their experience and the final results.
On the other hand, one notable weakness of Hairart Kingston place is their hair coloring service. A customer reported a negative experience, mentioning that their hair was poorly colored with visible lines, causing them distress. They requested a refund, which was eventually granted, but the damage to their hair was severe, leading to breakage and significant hair loss. This incident highlights a lack of expertise or attention to detail in their coloring services.
Another weakness is the delayed response to customer complaints. In the case mentioned earlier, the salon asked the customer to wait a week before attempting to fix the issue. This caused inconvenience for the customer and exacerbated the problem by making it worse in the subsequent attempt. This demonstrates a lack of prompt action and communication in addressing customer concerns.
Hairart Kingston place may also benefit from improving their communication with customers regarding stylist names. Some customers mentioned receiving great haircuts but forgot to ask for the stylist's name. Providing this information or ensuring it is mentioned during the appointment can help customers give credit to the specific hairdresser and build a loyal client base for talented stylists.
In conclusion, Hairart Kingston place has strengths in its skilled hairdressers, friendly staff, and attentive customer service. However, there are weaknesses in their hair coloring services and the handling of customer complaints. By addressing these weaknesses and building on their strengths, Hairart Kingston place has the potential to create a more well-rounded and successful salon experience for its customers.
Best TL Reviews
Hugo the hairdresser was an absolute legend. Went in today with my friend for some new haircuts and we absolutely love them. Both of the hairdressers were so nice and kind I will definitely be going back to see them for my next haircut. Would highly recommend them.
DO NOT GO HERE FOR HAIR COLOURING.
I came here in September, and they coloured my hair (so so badly) and it had such bad lines in it that I started crying there and then. I told them it was awful and that they’d done the dye really badly. They charged me £180 for about 12 foils in my hair !!!! I requested a full refund and they said that they will only refund after they try and fix it and if I still do t like it then they can refund. They said they’d fix it but I had to wait a whole week (I was going on holiday the day after this) so I came back from my holiday and they did it again (it was even worse this time).
I got my refund within a week. But it has RUINED my hair. It has caused mass breakage at the back and my hair began falling it. My hair is now very short and I assume it’s because they got the bleach mixture wrong. My hair was at the middle of my back at the start of the summer and it is December now and it is shoulder length - I have not had it cut AT ALL or dyes AT ALL since this experience at the salon.
Please be wary of this salon, they have no clue what they’re doing at all :(
I was really pleased to get a cancellation appointment at the salon just before Christmas for a full head of highlights. The stylist / colourist was Rita and she did a fantastic job - very attentive to my requirements, took time to understand what I was looking for and with some great ideas of her own. I felt very comfortable in her capable hands and am extremely happy with the results. I will recommend the salon and stylist to everyone and I will definitely be returning ;-)
Nicest people in the world and Hugo saved my hair! A hairdresser had previously botched my hair so I went to Hairart to get it fixed. Hugo was amazing, kind and so helpful. Honestly everyone in that salon were really nice and friendly also. An amazing salon experience, unlike any other I have been too. I'll definitley be back! Sending so much love to the team, and thank you so much for fixing my hair!
I loved it my new haircut. Thank you Rita for my hair transformation. Amazing experience and great service.
Found this salon whilst browsing salons in the street. Had amazing hair cut, giving me brand new style. Liked it a lot. Good value. Good service. Forgot to ask that patient friendly hair stylist’s name, much appreciated your work.
Found this salon whilst browsing salons in the street. Didn’t plan it at all,Had amazing hair cut, giving me brand new style. Liked it a lot. Good value. Good service. Ugur was really working from his heart he done his job with love I would recommend him to everyone and will definitely be back.
Excellent haircut by Haluk. The service is really good. I will continue to return in the future.
Place Pictures
Hairart Kingston Info
Amenities
Crowd
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LGBTQ+ friendly
Payments
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Debit cards
From the business
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Identifies as women-owned
Accessibility
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Wheelchair-accessible entrance
Amenities
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Toilets
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Gender-neutral toilets
Today
Opening Hours
| Monday | 08:00 AM - 06:15 PM |
|---|---|
| Thursday | 08:00 AM - 06:15 PM |
| Friday | 08:00 AM - 06:15 PM |
| Sunday | 09:30 AM - 05:00 PM |
| Wednesday | 08:00 AM - 06:15 PM |
| Tuesday | 09:30 AM - 06:15 PM |
| Saturday | 08:00 AM - 06:15 PM |
How to go there
Location
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