Quick Facts About Elite Nails & Spa
Strengths:
1. Skilled and talented nail technicians: Many customers praise the skills of the nail technicians, particularly Jen. They appreciate her ability to transform their nails into long and healthy ones, as well as her expertise in nail art. The positive reviews highlight the technicians' ability to turn customers' design ideas into perfection.
2. Affordable prices: Several comments mention that the prices at Elite Nails & Spa are reasonable. This is seen as a strength, as customers feel they are getting great value for their money.
3. Friendly and personable staff: The friendly and welcoming nature of the staff is repeatedly mentioned in the reviews. Customers appreciate the warm atmosphere and the fact that the staff treats them like family.
4. Attention to detail and quality service: Reviewers commend the salon for its attention to detail and the high-quality service provided. The pedicures, in particular, are mentioned for being thorough and offering additional luxurious treatments such as hot stone massages, hot wax, and scrubs.
5. Customer service: The staff at Elite Nails & Spa is praised for their customer service skills. They are described as kind, accommodating, and always willing to listen to constructive criticism.
Weaknesses:
1. Lack of price communication: One customer expresses shock at the price they were charged, mentioning that the salon did not communicate the cost of the services upfront. This suggests a potential weakness in their communication about pricing with customers.
2. Inconsistent pricing: Another reviewer mentions inconsistency in pricing, with one visit resulting in an unexpectedly high bill for a pedicure. This lack of transparency and consistency in pricing can be seen as a weakness.
3. Perceived attempt to maximize profits: A customer feels that the salon was trying to squeeze more money out of them because they had not been in a few months. This perception could indicate a potential weakness in customer retention efforts, as it led to the loss of a loyal customer.
4. Financial pressure due to COVID-19: One customer mentions attending the salon less frequently due to financial reasons caused by the pandemic. For a business, this indicates a weakness in adapting to the economic challenges faced by customers and potentially retaining their business during difficult times.
Overall, Elite Nails & Spa appears to have several strengths, including skilled nail technicians, affordable prices, friendly staff, and attention to detail. However, areas for improvement include better communication about prices, consistency in pricing, and adapting to the financial pressures faced by customers during challenging times.
Best TL Reviews
Jen is amazing! I have been going to this nail salon for over a year and she saved my nails. I am a nail biter and she took my non-existent nails to long and healthy. I had to start out with acrylics but have since grown and are now my natural nails with gel overlay. Everyone always compliments my nail art. She is able to take all of my designs and ideas and turn it into perfection. Affordable, personable, and great at nails/designs. Have gotten pedi’s from there as well and they always do a great job. Will continue going here for my services.
This place was great friendly and did a wonderful job on my nails. But when I went to pay it was 150.00! 30$ Pedi old set of nails on my hands removed and new set done, which I didn't get the design I asked for. Needless to say I was in complete shock at the price. It was never communicated that it was going to cost so much! I'm not sure if I'll go back. The pricing is ridiculous!
Jen is the best! She’s been doing my nails for six months now, and I’ve never had an issue! I hate thick fake looking nails. Hers are as natural looking as acrylic nail extensions come! If I could give her 6 stars I would! Jan is hard working and a nice person. And it’s not torture to sit at her table for an hour, because she has a cute personality too.
They have done AMAZING work! We have been to several other places and they have incredible service, and are so kind! My daughter and I will keep coming back! Their pedicures are incredible with hot stone massage, hot wax, scrubs... they REALLY take the time with you and make you feel welcome!
They never fail to impress, definitely worth your money and they don’t get angry over constructive criticism. Jen always slays my nails ♥️
I used to love coming here to get my nails done, Jen is great and they were always friendly.
Since covid, I have been going less due to financial reasons but I did go there about two weeks ago for only a pedicure.
I did do the most expensive pedicure package and I also got the gel polish but I never expected to leave with an $80+ bill. For ONLY a pedicure.
When I would go before I would get a pedicure with gel polish along with my nail set (powder with gel polish on top) with about a $90+ bill. Which is understandable.
But this last visit was my last time. They are obviously just trying to squeeze everything they can out of me since I hadn't been in a few months.
Thank you for your past service, but you lost a loyal customer from this last cost.
These ladies are AMAZING!!! I’ve been going to them for 2 years now. They greet every customer that walks in and ensure that in a timely manner, clients get what they asked for!! I wouldn’t trust my nails or toes with anyone else! They treat you like family… we love it!!
The ladies here do a fantastic job. The nail art is amazing and the pedicures are highly quality . I 've come here for 5 years and will not go anywhere else. They work with my busy schedule and are always ready and willing to accommodate any request I have. I would and have referred friends and family to this business.
Place Pictures
Elite Nails & Spa Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
Places