Solyana Beauty Inc.

+1 831-394-8773

796 N Main St Suite 1252, Salinas, CA 93906 United States of America

Open Today: -

Quick Facts About Solyana Beauty Inc.

Solyana Beauty Inc. has several strengths and weaknesses based on the comments provided.

Strengths:

1. Excellent customer service: Multiple comments highlight the exceptional customer service provided by the staff at Solyana Beauty Inc. Customers appreciate the time and effort taken by employees to ensure they find the right products and have a satisfactory experience. The staff is described as friendly, helpful, and treating clients like friends. This is a significant strength as it fosters customer loyalty and positive word-of-mouth recommendations.

2. Product knowledge: Customers praise the employees' knowledge about various hair extensions and wigs. They mention that the staff has good product knowledge and provides helpful recommendations. This expertise builds trust and confidence in the store and its products, making it a reliable source for hair extensions.

3. Variety of products: Another strength highlighted by a customer is the wide range of hair extensions available at Solyana Beauty Inc. This variety ensures that customers can find the extensions they need, whether it be clip-ins, tape-ins, or wefts. Having a comprehensive selection of products makes the store a one-stop-shop for customers looking to purchase hair extensions.

4. Prompt delivery: A customer mentions that the owner promptly ordered the specific hair extensions she requested, and they arrived within a week. This demonstrates the store's efficiency in fulfilling customer orders and meeting their expectations. Fast delivery can be a significant advantage for customers who need their products quickly.

Weaknesses:

1. Poor customer experience: One customer had a negative experience at Solyana Beauty Inc. She traveled a considerable distance to visit the store but was disappointed with the owner's lack of professionalism and unwillingness to answer her questions. This suggests a lack of consistency in customer service and may deter potential customers who value a welcoming and informative shopping experience.

2. Lack of transparency: A comment mentions that the customer felt there was a lack of transparency regarding the best-selling hair extensions because the owner was wearing a wig at the time. This can create confusion and doubt among customers who are seeking genuine advice and transparency about the products being sold. It is essential for businesses to be transparent to build trust and credibility with customers.

In conclusion, Solyana Beauty Inc. has several strengths, including excellent customer service, product knowledge, a wide variety of products, and prompt delivery. However, the store also has weaknesses, such as inconsistent customer experiences and potential issues with transparency. By addressing these weaknesses and maintaining their strong points, Solyana Beauty Inc. can improve their overall performance and customer satisfaction.

Best TL Reviews

I have the best experience when I visit Solyana beauty. Fes always takes his time to make sure I purchase the right extensions, he is great at color matching and gives the best experience while being there. He treats every client like a friend and makes sure they are happy when they leave. The other employees are always great at helping and recommending products as well !

I was in Solyana this morning and enjoyed shopping for a wig. Esther was very helpful in assisting me on selecting a wig . I will return again to purchase other products and give Solyana a high rating . ????

The Sales representative Dulce was so kind n took the time to show me n share her personal story to put me at ease through my own journey. Very happy with the wigs she help me select. Thank you

Above and beyond customer service. Fez and Vanessa helped me color match extensions for clients and they have great product knowledge. Very friendly and good energy in that shop. I’ve definitely found my go to place.

Fer was amazing and helped me out with some hair extensions. He didn't have my color in-stock but assured me if he ordered them for me they would arrive within a week and was correct! Love the quality of the human hair extensions. Excellent quality and service!

I’m very disappointed and sad about my experience at this store, I was super excited to go visit because I wanted to inquire about some hair extensions. I travel on Saturday from Seaside to Salinas specifically to go buy the hair extensions and to my surprise I was out of the store in five minutes with nothing but sad disappointment. Unfortunately the owner for some reason didn’t have a good welcoming with me and didn’t want to answer any questions that I had about the hair extensions, I don’t know what her reasons were but she’s a business owner and that was not very professional I told her store was beautiful she didn’t acknowledge a word I said , she didn’t want to do business with me I left feeling confuse disappointed about the experience that’s why I’m taking my time to write this because I do not recommend this place to anyone from my personal experience

Excellent customer service. They have a variety of hair extensions I can find it all here from clip in to tape in to weft and more. This is my go to store because they always have what I need. Will recommend to everyone who loves wearing hair extensions.

Hoping more transparency on the 1 selling hair extensions since she wears them. She had a wig on & was curious what the main difference was...maybe she was insecure, oh well. ..overall good experience