Quick Facts About Head 2 Toe Salon
Head 2 Toe Salon is a popular salon that has received a mix of positive and negative feedback from customers. In order to analyze the strengths and weaknesses, we will examine the comments provided.
First, let's discuss the strengths of the salon. Many customers appreciate the skills and expertise of DeAnn, who has been with the salon for years. Multiple comments highlight her ability to do a great job with haircuts and coloring. This suggests that the salon has skilled and experienced stylists who are capable of delivering quality services. Additionally, the salon is praised for being professional and providing a satisfying experience. The reasonable prices are also mentioned positively, indicating that the salon offers value for money. The fact that some customers are willing to drive from Milwaukee to visit the salon indicates a strong loyalty and satisfaction with their services. Lastly, the positive comments about the salon's ability to consistently deliver beautiful haircuts and receive compliments suggests that their work is consistently good.
Now, let's examine the weaknesses of Head 2 Toe Salon based on the negative comments. One customer had a horrible experience when they visited the salon for a practice run and hair color before their wedding. They specifically mentioned that they asked the stylist, DeAnn, to avoid any orange or brass color, but ended up with severely orange roots. This highlights a problem with the salon's ability to handle specific requests and meet customer expectations. The customer was very upset and left in tears, which indicates a lack of professionalism and empathy from the stylist and the salon. The customer also mentioned that the up-do for the wedding was a mess and had to be completely undone before leaving the salon. The fact that they canceled their wedding hair plans and had to go to another salon for corrective measures suggests that the salon failed to deliver for an important event. Moreover, the lack of response to the customer's voicemail and attempt to communicate their dissatisfaction showcases a lack of customer service and professionalism.
Based on the comments, a weakness that can be inferred is the inconsistency in the quality of services provided. While some customers have had positive experiences and consistently beautiful hair, others have had disastrous results. This suggests that there might be a lack of training or consistency within the salon. The negative comments also highlight a lack of communication and follow-up from the salon's management when customers voice their concerns.
In conclusion, Head 2 Toe Salon has several strengths, including skilled and experienced stylists, reasonable prices, and the ability to consistently deliver beautiful haircuts. However, there are also weaknesses, such as the inconsistency in service quality, failure to meet specific requests, lack of professionalism and empathy, and poor customer service. It is important for the salon to address these weaknesses to improve customer satisfaction and loyalty.
Best TL Reviews
DeAnn has done my hair for years. Does a great job
I absolutely love this place! I see Kris for my hair and have for years!
Had a horrible experience here. I thought I'd try them out to have them do my wedding party's hair and came in for a practice run and hair color. All their facebook pictures looked great on others, so thought it would work great! Big Mistake! I had my hair lightened and asked my lady(DeAnn) to avoid any orange/brass color. The lower highlight colors looked great, but my roots were as orange as can be! Clearly did not know how to color hair. I was in tears as soon as I got home. I've had my hair lightened often and never experienced this! She also practiced my wedding up-do, which was a mess. Very unprofessionally done. She charged me for it, but took the whole thing out before I left the salon. I canceled my entire wedding hair plans and had to have my hair corrected at another salon. I left a voicemail letting them know of my cancellation and hair coloring problem and never received a call back. I tried to give them the opportunity to fix their mistake and heard nothing. Extremely unprofessional. Beware! especially when it comes to such an important event like a wedding!
Back again 6/10 and looking fabulous as ever! Worth the drive from Milwaukee!!
Love this place! DeAnn does a fabulous job on my hair and I always get compliments from people!! Worth the drive from Milwaukee!!
they take there time preforming there service very good
Very professional and genuinely kind. I am very satisfied with my experience here. Prices are reasonable..
Love this salon!! DeAnn is amazing, so patient with me and all my questions and concerns. She gives great cuts and her coloring is amazing!!
I can't say enough good things about Head 2 Toe Salon! DeAnn is wonderful! My hair is always beautiful and I always get compliments!
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Head 2 Toe Salon Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 01:00 PM |
| Sunday | Closed |
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Location
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