iNails & Spa

+1 951-200-5742

25060 Hancock Ave #102, Murrieta, CA 92562 United States of America

Open Today: -

Quick Facts About iNails & Spa

iNails & Spa has many strengths that can be identified from the comments above.

One major strength is the skilled and experienced technicians. Customers consistently rave about the high quality of the services they receive, particularly from nail technicians like Donna, Tom, Tiffany, and Wayne. These technicians are praised for their attention to detail, precision, and ability to deliver exactly what the customer wants. They take the time to listen to the customer's preferences and offer professional recommendations. Additionally, customers appreciate that these technicians are capable of fixing any mistakes or imperfections, ensuring that the final result is perfect. The fact that these technicians have a loyal customer base speaks highly of their excellent skills and professionalism.

Another strength of iNails & Spa is the friendly and welcoming environment. Customers consistently mention that the staff at the salon are always smiling and create a positive atmosphere. This contributes to a pleasant experience for customers and makes them feel comfortable and appreciated. The cleanliness of the salon is also mentioned as a strength. Customers appreciate the hygienic conditions and the use of quality products. A clean and well-maintained salon demonstrates professionalism and ensures that customers feel confident in the services they receive.

Affordability is yet another strength mentioned in the comments. Customers appreciate that iNails & Spa offers high-quality services at reasonable prices. Many customers highlight the fact that the salon is budget-friendly and provides excellent value for money. This is an important strength as it attracts customers who are looking for quality services at affordable prices.

Customer satisfaction and loyalty are evident in the comments, with several customers mentioning that they have been going to iNails & Spa for multiple years. This is a testament to the salon's ability to meet and exceed customer expectations. It also indicates that the salon has built a strong customer base that keeps coming back for the exceptional service they receive.

However, there are also weaknesses mentioned in the comments that iNails & Spa should address. One weakness is inconsistency in service quality. Some customers mention instances where they received poor service, such as in the case of uneven nail shaping or a rushed and inadequate pedicure. These negative experiences can be quite significant and can result in customers deciding not to return. To maintain their reputation, iNails & Spa needs to ensure consistent quality across all services and technicians.

Another weakness found in the comments is the issue of poor communication or misunderstanding between the customer and the technician. One comment highlights an incident where a customer showed a specific design to the technician but was denied and offered a different, less desired option. This indicates a breakdown in communication and customer satisfaction. The salon should focus on improving communication between the technician and the customer to avoid any misunderstandings and ensure that the customer's preferences are understood and executed.

In conclusion, iNails & Spa has several strengths, including skilled and experienced technicians, a friendly environment, affordability, and customer satisfaction. These strengths contribute to the positive reputation of the salon. However, there are also weaknesses, such as inconsistency in service quality and communication issues, that need to be addressed to maintain and enhance the salon's overall performance and customer satisfaction.

Best TL Reviews

My Aunt, my 97 year old WWII POW grandpa and I had an amazing experience at iNails and Spa! Donna gave the best gel manicure/pedicure and she had a gentle touch and I was not cut once! This was my grandpa’s first pedicure and I was so happy it was a positive experience for him! Thank you so much iNails not just the techs that helped us, but everyone because they all had smiles on their faces! We will definitely be back!

I have gone here twice now and both of the times I’ve gotten Tom through walk in. Tom is absolutely incredible, he is meticulous and a perfectionist in his shaping. I’ve been to many salons in the past and every time I’ve gotten a crooked thumb, or paint that doesn’t cover the whole nail, Tom does NOT disappoint! If he doesn’t like the way it looks, he works on it until it’s done right. Usually if a nail tip isn’t glued on right people ignore it or add more glue, Tom is the FIRST nail tech I’ve been to that took off the tip and did it again. He takes off old acrylics easily and painlessly. Tom does a thorough job and every nail came out fantastic, even the plaid design! Thank you so much for your hard work Tom!

I'm super picky on how my nails look but also on the price! iNails wins in both categories!

Tiffany is my nail tech. She listens to what I want, gives her professional opinion and recommendations on what I should or should not do, and she gets me in and out the door fairly quickly.

Tiffany has not disappointed me yet and I highly recommend you pay her a visit! Call ahead and make an appointment because she is just that busy!

Friendly environment, clean, worth every penny. They aren't expensive at all and do a great job. Wayne always makes my nails look beautiful and elegant so if you see him, tell him Nè (Nay) sent you!

I’ve been going there for three years and seeing Tammy. Having my pedicures done by Donna for almost 2 years. My nails continue to break so Tammy replaced all my nails and cut them short and made them square. The last time I saw Tammy I showed her design she said nope not gonna do it. Then turned around cut my nails short again squared them off unevenly and made them one basic color. While I watched her sister next to me do a beautiful design on a girl with almost the same design I asked for.

I spent $40 on a pedicure and got a pedicure for 20 minutes this is the third time this is happened to me. To say the least I will never ever be back again!!!!!

And this is the first time I’ve ever left a review this is how upset I am.

This is by far the best nail salon I've been to in the area. Not only is the staff friendly, helpful, and professional, they also provide quality services with quality products. ???????? will be back plenty more times.

They do a great job in nails ???? my daughter and I had great service there! Unfortunately I was the last customer and walked in with my daughter that had fills abs designs in her nails. Tiffany is amazing ???? she always deliver very happy with her services. But the gentleman that did my pedicure didn’t do a good job! They charged my daughter $50.00 for my pedicure and they did poor job on the gel polish that I had to pay $15.00 extra on top of my $37.00 pedicure that I asked to removed cales from the bottom of my feet which they didn’t . The bottom is like he never touched, very dried abs cálices there. I was tipping extra on top of my daughter’s but left disappointed ????

Tiffany does everything by hand, no stickers or air brush! She is awesome!