Quick Facts About Glamour Nails
Glamour Nails Place, based on the comments provided, has both strengths and weaknesses. In this analysis, we will assess these aspects to get a comprehensive understanding of the salon.
Starting with the strengths, one recurring theme in the comments is the mention of specific nail technicians who provided excellent service. Mimi and Brandon are mentioned multiple times for their exceptional work. Customers praise Mimi for her ability to transform botched nail jobs and ensure customer satisfaction throughout the process. Brandon is hailed as being amazing, friendly, and providing a great job. These strong and positive customer experiences with specific technicians indicate that Glamour Nails Place has skilled and talented individuals on their staff.
Additionally, the salon receives praise for its friendly and welcoming atmosphere. One customer mentioned that the staff made them feel right at home and created a pleasant experience. The fact that the employees engage in conversation and create a comfortable environment is seen as a positive attribute. This friendly and welcoming atmosphere helps to establish rapport with customers and makes them feel comfortable during their visit.
Another strength is the salon's willingness to correct mistakes. In one comment, Mimi is praised for fixing a nail job that didn't come out right the first time. The customer states that Mimi did acrylic and their nails looked amazing afterward. This demonstrates the salon's commitment to rectifying issues and ensuring customer satisfaction. By addressing and resolving concerns, Glamour Nails Place shows that they value their customers' experience.
Moving on to weaknesses, it is evident that some customers have had negative experiences at the salon. One customer complained about feeling rushed during their pedicure and that the technician didn't properly file their nails. This rushed service left the customer dissatisfied, especially considering they had received better pedicures elsewhere for the same price. This highlights a potential inconsistency in the quality of service provided by different technicians at the salon.
Another weakness mentioned is the issue with pricing. One customer complained about being charged an additional fee for credit card usage, which seemed unnecessary. This confusion in pricing led to an argument, which showcases a lack of transparency and potentially questionable pricing practices. This incident could leave customers feeling frustrated and uncertain about the salon's pricing policies.
Furthermore, there is a negative comment about a nail technician who did a poor job with a fill-in dip powder. The customer mentioned that their old set was visible, some parts of the nails were not covered properly, and extra dip powder was stuck to their skin. They expressed disappointment at the technician's lack of attention to detail. This comment highlights the inconsistency in the quality of work done by certain technicians at Glamour Nails Place.
An important weakness mentioned in one comment is the poor customer service experienced by a customer who had issues with their nails. The customer states that they approached the salon for a refund or to fix the situation and were met with loud yelling from Brandon, who denied any accountability for the issues. This kind of confrontational and unprofessional behavior is concerning and can greatly impact customer satisfaction and retention.
In conclusion, Glamour Nails Place has both strengths and weaknesses. The salon has skilled technicians like Mimi and Brandon who provide exceptional service, creating a positive experience for customers. The friendly and welcoming atmosphere is another strength that customers appreciate. On the other hand, the salon has weaknesses in terms of inconsistent service quality, potentially questionable pricing practices, and poor customer service. Considering both the positive and negative aspects, it is important for Glamour Nails Place to address these weaknesses in order to improve customer satisfaction and retain their clientele.
Best TL Reviews
Mimi saved me! I showed up with a botched nail job from another salon and thank goodness Mimi was available to transform my nails!! I love the work she has done from the shape to the design. And she made sure I was happy every step of the way. I will be coming back!
New to town and this place should be called RUSH nails. I thought because of high reviews this place would give me the service I needed. I went to get my pedicure and the lady rushed through the process. She didn’t file my nails and I did get the basic pedicure so I thought in my head I should have upgraded. I have gone to other places and gotten the basic pedicure and they have gone and above. I would of thought she would file them down after she cut them. Anyways she kept proceeding she kept trying to up sale me to gel polish but I told her I normally get just polish. When charging me she charged me $49 because there was a 3.75% fee for cc usage. Didn’t make sense when the basic pedicure was $37. She argued and she finally just refunded me the difference.
It’s been really hard to find a good nail salon in Douglasville. Found this one because of the reviews. Went in and had Mimi do my nails and she suggested dip powder which was the first time. It didn’t come out right for some reason. So the next day she did acrylic and my nails look amazing! The salon is really nice. I definitely found a place that I can continue service. Thank you guys so much for fixing my nails. Will continue to come back!
Brandon is AMAZING! He did a great job on my nails. I haven’t been to a shop since 2019 and to have him do my nails for the first time in 3 years, I love it! He is also so friendly!!! TOTALLY RECOMMEND!!!
Literally the worst nail tech to have ever done my nails. Mind you i got the most basic thing done. I got a fill in dip powder clear pink. He told he would have to charge me $20 to just clean up my cuticles. Told me fill in for dip was going to be $50. When he finished you could still see my old set underneath what he just laid on top. Some of the sides of my nails werent even covered in the dip powder. He then filed off the color laid some more powder down. As i was paying i had to ask him to file down some of the sides of my nails where there was just extra dip powder stuck to my skin. I still tipped but WILL NEVER COME BACK.
This place is so nice! Brandon did my nails set, and he did an amazing job! Very gentle and accepting of my input through the whole process. Most places I go, we just sit in silence as the tech does my nails, but Brandon and the sweet tech at the table next to us (I'm sorry I didn't catch her name!) both kept up a nice conversation with me and my friend and made is both very comfortable for our experience. They are very upfront about their pricing in the initial conversation about what you want done, and it's a little more pricey than I'm used to, but the QUALITY of the work done and the friendliness of the techs is more than worth it in my opinion. You definitely get what you pay for. I would 100% recommend anyone to this place!
First time visiting and the staff was amazing! Very nice and funny, and they made us feel right at home. We took our mother to get a pedicure for the first time for her birthday and she really enjoyed herself.
I am surprised at the great reviews which is the main reason I came to this nail salon. I arrived to the salon on a Friday afternoon and there was only one other customer (1st red flag). The nail tech Brandon rushes through polishing my nails. At the time I didn't notice the imperfections. The nail polish must've been old as i watched him pour thinner into it. Just look at those pictures. This looks like my daughter did it. When I returned to get a refund the next day and/or fix the situation, Brandon yelled loudly at me NO REFUNDS and told me I should've said something yesterday. He did not acknowledge his faults and continued to deny any accountability. I felt very uncomfortable in that moment. I did not want to lose out on my money due to their policy. I allowed him to correct the mistakes. The customer service was horrible, the nail service was even worst. Do not go here there are plenty of places in the area. I do not recommend.
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Glamour Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:30 PM |
| Sunday | 02:00 AM - 05:00 PM |
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Location
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