Nail Studio of Lakeside Mall

+1 586-991-7740

14600 Lakeside Cir, Sterling Heights, MI 48313 United States of America

Open Today: -

Quick Facts About Nail Studio of Lakeside Mall

Strengths: - Decent nail work: There are comments praising the actual nail work done by some of the technicians at Nail Studio of Lakeside Mall. This indicates that there are skilled individuals who can produce good results. - Fast service: Some customers mentioned that the service at Nail Studio of Lakeside Mall is fast, which can be a positive aspect for individuals who are seeking quick treatments and don't have a lot of time to spare. - Regular patrons: There are customers who have been going to Nail Studio of Lakeside Mall regularly and have had mostly positive experiences. This indicates that there is a base of loyal customers who trust and enjoy the services provided at the salon. - Willingness to resolve issues: Some comments mention that the staff at Nail Studio of Lakeside Mall resolves minor issues without any problems. This suggests that they are responsive to customer feedback and are willing to address concerns.

Weaknesses: - Cleanliness concerns: Several comments highlight the cleanliness issues at Nail Studio of Lakeside Mall. Customers have expressed concerns about the cleanliness of the utensils, shop, and towels used during treatments. This can be a major weakness as hygiene is of utmost importance in a nail salon. - Poor customer service: Many customers have mentioned negative experiences with the customer service at Nail Studio of Lakeside Mall. Complaints include rude behavior, ignoring customer requests, and dismissing concerns. This is a significant weakness as customer service plays a vital role in the overall experience and satisfaction of customers. - Rushed and sloppy work: Some comments mention that the nail technicians at Nail Studio of Lakeside Mall rush through treatments, resulting in sloppy work. Customers have reported uneven and poorly painted nails, lack of attention to detail, and cut skin. This indicates a lack of professionalism and quality control. - Pricing issues: One comment raises concerns about the pricing practices at Nail Studio of Lakeside Mall. Charging an additional fee for shellac on top of a design service was seen as unreasonable and unfair. This can lead to dissatisfaction and a negative perception of the salon. - Inconsistent experiences: Comments mention that the quality of service at Nail Studio of Lakeside Mall varies depending on the technician. While some customers have had positive experiences, others have encountered rushed and subpar treatments. This inconsistency can create a lack of trust and uncertainty among potential customers.

Best TL Reviews

Although the work of the person who did my nails was decent, the cleanliness of utensils and the shop in general is worrisome. I did not like the customer service and I just hope that no one catches anything from their dirty clippers. I asked for him to give me fresh clippers and he got mad and kept cutting me off after trying to explain. He then went to his drawer and got some used clippers, not in a bag or fresh. The person who did my nails did not wear gloves and when he was done with the utensils, he whipped it off with his fingers and put it back in his bin. I refused services after that and told him to just paint my nails. He put oil on me and somehow someone else’s hair was on my feet. He then rubbed my feet off with the dirty towel from his back pocket. Will not be back.

This place is disgusting, I didn’t even see him grab a fresh towel. It felt hard. Never had an experience like this and hopefully they will shut down soon.

It’s nice and at times it’s busy but it goes really fast.

Just got my nails done 2 days ago and it already looks like I need a fill. The guy was rushing so fast that my nails look sloppily painted and he didn't even go down close to the cuticle so it looks like they've been grown out for weeks. For the price I paid I should have received way better service I will never return again. Not to mention he filed the sides of my nails down so hard that all the skin is peeling and I have cuts on the sides of my fingers.

Ruined my nail and laughed at me I asked her name she said it was Lisa. That was not her name. Extremely unprofessional. I came there weekly and brought my daughter twice a week and my gma for facials. You do the math how much money they lost with one very unkind act

I do not recommend. Very dirty. Tried to charge me $15 for shellac on top of $20 for the design. So $35 for designs. How do you charge me an additional $15 to use shellac for a design. That is absolutely ridiculous and I will not be returning.

Katie takes pretty good care of my wife, my son, and I here. We regularly patronize this establishment. It's good to either go early or make an appointment to avoid long waits. Haven't had any major issues. They usually resolve any minor issues we've ever had with no problem.

We pretty much stick to the same techs when we go, also.

Honestly (and unfortunately), I have occasionally (not often) seen certain techs do a rush job as some of the other reviewers have stated, but I guess it just depends on who you have. All of the staff is not like that, though. If you get a good tech... stick with that person (maybe stick with two in case one is not there). I'd suggest that if there is a major issue that a person should get the techs name and let whoever is in charge know right away (Who knows? It could make a difference. Then again, it might not. Lol Heck, I don't know. Ijs. Just a suggestion. ????????‍♂️)

Fortunately for my family, we've had pretty good experiences.

I, personally, get the same thing everytime... Manicure with a buff shine (I love the hand massage afterward) and a men's deluxe pedicure with sea salt scrub. I love it. I just sit back and relax in the massage chair and enjoy my pedicure. Lol

We'll be going back in another week or so. Hate to hear some of the horror stories on here. It's unfortunate, but ALL the staff is not terrible. Don't judge the whole business on account of one or 2 bad apples.

Service was awful today, pedicure - she barely scrubbed my feet, water was extremely cold, just overall terrible experience. ????

This establishment is very unprofessional. I have taken my daughters there with me a few times and we have all noticed that they don’t do a very good job, it seems very rushed. It’s as if they focus on quantity rather than quality when it’s comes to customers. After my most recent experience, I wouldn’t take a rat there, not to mention a human being. While I was there at my most recent appointment, two days ago, I had one of the worst customer service experiences ever. They painted my nails sloppily, and only painted half of some nails, I pointed it out to them and was told I shouldn’t be looking at my nails while they’re painting it and should be looking at something else instead, repeatedly. They are very rude to customers, even if you politely point something out. I would give them zero stars if possible.