Quick Facts About Diamond Cutz Barbers Lounge and Salon
Diamond Cutz Barbers Lounge and Salon is a popular barbershop known for its talented barbers who provide great cuts for both children and adults. However, the salon does have some weaknesses that can negatively impact the customer experience.
One of the key strengths of Diamond Cutz Barbers Lounge and Salon is the quality of their haircuts. Many customers have praised their experienced barbers for providing excellent cuts that meet their expectations. The barbers are skilled and knowledgeable, ensuring that customers leave satisfied with their new hairstyles. This aspect of the salon has generated positive reviews and recommendations from clients.
Another strength of Diamond Cutz is its friendly and down-to-earth atmosphere. Customers have commented on the welcoming and personable nature of the staff. They are treated as individuals rather than just sources of revenue, creating a warm and inviting environment. This personalized approach is appreciated by many, making the salon stand out from others in terms of customer service.
The salon's ability to accommodate appointments in a timely manner is also commendable. Customers have mentioned that they did not have to wait past their scheduled appointment time, despite the busy nature of the salon. This efficient scheduling allows clients to plan their day accordingly, minimizing any inconvenience. Prompt services are highly valued by customers, contributing to overall customer satisfaction.
However, Diamond Cutz Barbers Lounge and Salon has some weaknesses that can impact the customer experience negatively. One of the primary concerns is the inconsistency in service quality. While the majority of barbers are skillful and provide excellent cuts, some customers have had unpleasant experiences. A particular barber named Cam Sells has received negative feedback for his inability to deliver the desired results. One client mentioned that Cam was unable to execute a specific design accurately, leaving them dissatisfied with the outcome. This inconsistency in service quality affects the overall reputation of the salon.
Another weakness highlighted by a customer is the lack of professionalism exhibited by some barbers. One individual mentioned that their barber, VJ, consistently arrived late for appointments, causing frustration and inconvenience. This lack of punctuality raises questions about the management and accountability within the salon. Additionally, some customers have observed vulgar conversations among the barbers, which creates an uncomfortable atmosphere for those seeking a more family-friendly environment.
Furthermore, one client expressed disappointment with the customer service upon arrival. They mentioned having to wait for an extended period before being acknowledged by the staff. Additionally, they had issues with their appointed barber, who needed constant reminders and guidance during the haircut. This lack of attention to detail and poor communication could deter potential customers looking for a professional experience.
In conclusion, Diamond Cutz Barbers Lounge and Salon has strengths in terms of skilled barbers, friendly ambiance, and efficient appointment scheduling. However, it also has weaknesses such as inconsistency in service quality, lack of punctuality, and unprofessional behavior. It is important for the salon to address these weaknesses to maintain customer satisfaction and improve its overall reputation.
Best TL Reviews
OMG...I have no idea what Cam Sells did to my head. I text him a picture of what I wanted and he said he could do it. I don't think so Cam, you should never try to do a design in any ones hair EVER. What you did to me was not even close to what I wanted. This is the worst experience I have ever had with someone doing my hair. Cam should go back to baber school and learn how to cut hair or rethink his career choice. I was there for a clean up and design, I received the worst design and the worst clean up I have ever had. I am stuck with this dead tree or chicken leg on the back of my head, thankfully hair grows fast and I don't mind wearing hats. Cam was absolutely horrible!
Everyone that cuts my son hair did a great job. Everyone that works there know what there doing. Many Great barbers in Diamond Cutz
If you want a down to earth Barber shop that treats you like a person and not a dollar sign then this is the place . Friendly isn't even the word .
Always doing a great job on my sons cut and keep achieving great and happy environment
Took my son to several different barbers trying to find a good one. Well we finally found it. VJ cut my son's hair, and it came out great. Looks so nice and was exactly what he wanted. Didn't have to wait past his appointment time either. Which was amazing. This will be are barber going forward and who we recommend for others.
Typically place where a bunch of young guys hang out to socialize, at the expense of customer service.
Went here for 2 yrs & got excellent cuts, but Cam, my barber, kept coming in later & later for my appointments . Today I waited 15 minutes & then left.
Who is in charge?
Who is holding anyone accountable?
When you go places where women work, they are there waiting for you, not coming in 5 minutes after the appointment begins.
I've never been to a barber shop that has an ambiance. Diamond cuts without a doubt is a comfortable environment full of talented barbers. Second time there first for myself and today for my son. We both went from very long hair to very modern in style haircuts. Absolutely a fantastic and professional job and place to visit. I'm actually going to go see him tomorrow to show my dog because of a conversation we had there.
I had a horrible experience as soon as i walked in i waited 10 mins to even get acknowledged i got a barber who i had to literally guide on how to cut hair he left out major details witch i had to remind him of time and time again when he used The straight razor he did not even use it he only pretended to use it I know where my hairline is he was just tapping it on my hairline not even using the razorI feel bad for the corrections I was giving him because I gave him so many corrections time and time again so I didn’t say anything I just left disappointed this place is rachet And the conversation between the barbers as a customer was absolutely vulgar NOT A place for kids or civilized human beings
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Diamond Cutz Barbers Lounge and Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
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| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 09:00 AM - 05:00 PM |
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