Quick Facts About Galaxy Nails & spa
Galaxy Nails & Spa Place is a nail salon that receives both positive and negative comments from customers. In order to assess the strengths and weaknesses of the salon, these comments will be analyzed.
In terms of strengths, one recurring theme in the comments is the quality of the nail services provided. Multiple customers praise the salon for their ability to create clean lines and attention to detail. They appreciate the nail technicians' dedication to making their nails look perfect, and the fact that they take their time to ensure customer satisfaction. This attention to detail and commitment to providing a high-quality service is a clear strength of Galaxy Nails & Spa Place.
Another strength mentioned is the ability of some specific nail technicians, such as Alex, to deliver excellent results. Customers specifically mention the fact that their nails are not thick and that they were able to achieve the desired shape. This indicates that there are highly skilled and talented nail technicians at the salon, which contributes to the overall positive reputation of the establishment.
Furthermore, some customers appreciate the range of colors and designs available at the salon. They mention that there is a wide variety to choose from, allowing them to have their desired nail style. This is an advantage for customers who enjoy experimenting with different looks and appreciate having a diverse selection.
On the other hand, the salon also has several weaknesses highlighted in the comments. One major issue raised by multiple customers is the conduct of certain nail technicians. In one instance, a customer states that their toe became infected after receiving a pedicure. They describe the nail technician as unpleasant and rough, causing pain and bleeding during the service. This highlights a clear weakness in the level of professionalism and customer care demonstrated by some staff members, which can lead to negative experiences for customers.
Furthermore, in another comment, a customer mentions rude behavior by the staff when they had a problem with the service. This lack of customer service and inadequate response to their concerns is another weakness of the salon. Customers expect to be treated with respect and have any issues resolved in a satisfactory manner. When the salon fails to meet these expectations, customers are left feeling dissatisfied and are unlikely to return.
In addition, there are complaints about the longevity of their services. Some customers mention that their gel manicures peeled off within a week, leading to disappointment and frustration. This suggests a weakness in the durability and quality of certain nail services offered by the salon. Customers expect the results to last for a reasonable amount of time, especially when they pay a premium price. The fact that the salon offered to fix the issue is a positive outcome, but the subsequent rude behavior towards the customer undermines this gesture.
Another weakness mentioned by a customer is the pricing inconsistency and lack of transparency. The customer states that they were charged $25 for a nail color change, which they felt was unreasonable since they had visited the salon the previous day. This highlights a lack of clear pricing policies and communication, leading to customer dissatisfaction. It is important for businesses to have clear and consistent pricing guidelines to ensure transparency and avoid customer confusion.
In conclusion, Galaxy Nails & Spa Place has several strengths and weaknesses based on customer comments. The salon excels in delivering high-quality nail services with attention to detail, and some nail technicians are particularly skilled in delivering customer expectations. However, there are weaknesses in terms of professionalism, customer care, and transparency in pricing. These areas need improvement to ensure a consistently positive customer experience.
Best TL Reviews
This nail place did an amazing job! The lines on my colored tips are very clean. She took her time to make it look perfect.✨ She was also very good at communicating and sharing her opinion on what usually looks best. Will definitely be coming back!
my toe is now infected after receiving a pedicure from here. i have been here many times before, but the lady i had this time was extremely unprofessional. instead of having a relaxing pedicure, it was painful and not fun. paid extra to get a nice pedi and i got the exact opposite. she was digging at my skin so hard it started to bleed. after my toe nail was covered in blood she kept digging and it was extremely painful. if someone’s bleeding you should ask if they’re okay and stop the service, not just keep digging and making it bleed more. so disappointing because i brought my grandma with me and she was also not happy with how she was treated. thought i found my nail place, but i guess i was wrong. you can see how my right toe is extremely irritated and swollen, it’s been over 24 hours since i got the pedicure and it’s still swollen.
I went to Alex, he does an amazing job. They're not thick and gave me the sharp square shape I wanted. Very detail oriented! I will be returning for sure!
This place has the best nails techs by far. They do an amazing job and they’re all so talented! I love doing crazy designs and they always exceed my expectations!
Great getting us appointments day of, we were seated within a couple minutes of waiting and the salon is kept really clean, everything is nice, and they have a wide variety of colors. But, the two guys who did our pedicures didn’t speak to us at all from start to finish, were super rough and aggressive with moving our feet/legs around/cutting nails/filing etc. Then while getting my nails done the lady doing them burnt me with the drill and said sorry it’s because your nails are lifting. So I asked if it’s time I just get a new full set, and she said no you can get that next time….? Overall, just not a friendly welcoming vibe at all and definitely not the experience I would have expected being we were first time customers there. Would not go back.
I've had a bad experience the last few times I've gone to Galaxy. Most recently, a gel manicure that lasted less than a week. The gel literally started to peel off in sheets. They offered to fix it, which I appreciated since I paid over $100 plus tip for a gel manicure & pedicure. I went back in they were so rude to me. I won't go back.
Came here for my sisters birthday and they truly gave us a 5 star experience. We got pedicures that were so relaxing and great! I would definitely recommend this place!
I think these people are getting too caught up from getting a lot of money from the Draper moms lol. I had an awful experience when I came in to get my nail color changed, they charged me $25 when I had just been in the day before. The swatches on the fake nail looked pink which i had intended to get. the second swatch made them red, at that point I just wanted to get out of the store because I had already been there so long. they should have given me a free color change. I will never be going back here ever again. these people make up prices off the top of their head i swear.
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Galaxy Nails & spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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