Star Beauty Supply

+1 704-283-1009

2320 W Roosevelt Blvd, Monroe, NC 28110 United States of America

Open Today: Closed

Quick Facts About Star Beauty Supply

Star Beauty Supply has both strengths and weaknesses based on the comments provided. Let's explore them in detail.

One of the strengths mentioned by a customer is the store's previous reputation for offering high-quality human hair wigs. However, it is important to note that another customer has mentioned a decline in the hair quality since 2022. This suggests that the store may have had a change in their sourcing or quality control processes, leading to a decrease in the overall hair quality. This is a significant weakness as it can lead to dissatisfied customers who may choose to shop elsewhere.

Another weakness highlighted by a customer is the increasing prices for subpar and substandard low-quality hair. This suggests that the store may be overcharging for products that do not meet the expected standards. Customers expect to receive value for their money, and if the prices are not justified by the quality of the products, it can lead to frustration and dissatisfaction.

A specific incident mentioned by a customer further supports the weakness in the quality of hair products. The customer purchased a supposedly 100% virgin Rémy deep wave 24-inch lace front wig but found it to be matted and tangled after just a few weeks of use. This indicates that the store may not be ensuring the hair they sell is of the promised quality. This could be a result of either poor sourcing or inadequate quality control measures.

One positive aspect mentioned by a customer is the helpfulness and friendliness of the owners during a visit. This demonstrates a strength in customer service, with the owners going out of their way to find a specific product for the customer. This personal touch and dedication to helping customers can create a positive shopping experience and promote customer loyalty.

The practice of greeting customers at the door with hand sanitizer is another strength noted by a customer. This indicates that the store takes customer safety and hygiene seriously, which is especially important in the current environment. By providing hand sanitizer, the store shows a commitment to ensuring a clean and safe shopping experience for their customers.

However, the repeated mention of customers feeling followed by associates is a significant weakness. This suggests that the store may have a problem with racial profiling or discriminatory practices. Being followed and monitored can make customers feel uncomfortable and unwelcome. This not only tarnishes the store's reputation but also raises questions about their commitment to treating all customers with respect and fairness.

The store's product selection received mixed reviews. One customer praised the store for having a wide range of products and being well-organized, while another expressed dissatisfaction with the limited options for natural-looking hair extensions. This indicates that the store may be catering to a specific demographic and neglecting the needs of customers who prefer more traditional hair colors. This can limit the store's customer base and potentially drive customers to seek alternative options elsewhere.

In conclusion, Star Beauty Supply has strengths in terms of customer service, cleanliness, and hygiene practices. However, the weaknesses in hair quality, increasing prices, potential racial profiling, and limited product options need to be addressed to maintain customer satisfaction and loyalty. Improving quality control processes, offering competitive prices, promoting inclusivity in product selection, and addressing any discriminatory practices are key areas to focus on for improvement.

Best TL Reviews

I used to shop at the location frequently for human hair wigs but their hair quality has come into question since 2022, this wig’s quality is horrible and it’s nothing but matting and shedding. Their prices are ridiculously increasing for subpar and substandard low quality hair. They just sold me a supposedly 100% virgin Rémy deep wave 24 inch lace front wig on 03/15/2023 and all I did was detangle with the products I use on all my human hair wigs (I have stage 2 lymphoma) and tried to wash it on 04/2/2023 and it’s matted and tangled all over the place! It will not loosen even with the best conditioners on the market might I add! I will NEVER be impatient and buy any wig over $300 from them again. I know now to stick to my normal online hair supplier and wait for shipping so that I can have a true virgin Rémy wig that wig last more than a few weeks like the wig they sold me at STAR BEAUTY SUPPLY! My other wigs have lasted up to two years with proper installation and maintenance but no not this wig, it was cute on the mannequin but you better not add product or water because it’s over with. This wig cannot be fully human hair!

Stop lining the pockets of those who don't want you. I've experienced the same treatment as many others, being followed by "associates". If you look, there are other options in Monroe where you'll be treated with respect.

Running from Hurricane Florence, I forgot my gel. The two owners were so helpful and nice. One went to their back stash of supplies and found the braiding hair color I wanted. We immediately connected after They shared that They are wives of two retired, Army service members. And they had everything I needed.

They greet you at the door with hand sanitizer, which was cool!!!!! Although they are friendly, I felt like I was followed majority of the time. I did end up spending over $150 and they gave me something free from my purchase, which made up for it. All in all, They have nice stuff, but its a lot and very crowded.

I like going here. If I need anything I'll go here first if they don't have then you have to drive to Charlotte

I love the new interior renovation of the store! The aisles are wider and less cramped, and products can be found with such ease. The only thing missing is Renee....she was the sweetest, and most helpful employee and knew which products were needed for particular hair styles and extensions.

Organized, clean, friendly staff and accommodating! I arrived 2 minutes after closing and they allowed me to shop for needed supplies! Thanks Star Beauty!

I like the new store design, the aisles are much larger. I do not like that they cater to a certain type of ethnicity. I do not wear nor do I want to wear purple, orange, yellow or blue hair. Please consider purchasing more normal/natural looking colors for hair extension options (1/1b/2). Thank you.