Hair & Wig Outlet

+1 973-678-2484

544 Central Ave, East Orange, NJ 07018 United States of America

Open Today: -

Quick Facts About Hair & Wig Outlet

The Hair & Wig Outlet place has several strengths and weaknesses. Let's start with the strengths.

One major strength is that they offer a wide variety of hair products. The comment mentioned that the store is a bit cluttered, but this is likely because they carry a diverse range of hair options. This is great for customers who are looking for specific types or colors of hair that may not be readily available at other beauty supply stores. For example, the comment mentions that they are the only store with the Cuban Twist Braiding hair in purple. This shows that they have unique products that cater to specific customer preferences.

Additionally, the store provides good customer service. One customer mentioned that the young lady who helped them was very helpful and the service was quick. This positive experience is important, especially for first-time customers who may need assistance in choosing the right products. The staff's efficiency and helpfulness contribute to a positive overall shopping experience.

Another strength of Hair & Wig Outlet place is their pricing. One customer mentioned that the prices are fair, with 16 inches of hair costing $5.99 per pack. Furthermore, customers can receive a small discount if they provide their information. This affordability is attractive to customers, especially those who are on a budget or looking to save money on hair products.

On the other hand, the store does have some weaknesses. One comment mentioned that the store is too small for motorized chairs. While the staff accommodated the customer by moving things and making them comfortable, the store's limited space may be a drawback for customers with mobility issues. This suggests that the store may not be fully accessible to all customers.

Another weakness highlighted in a comment is that the store falsely advertises some hair products as human hair. This can be misleading and disappointing for customers who are specifically looking for authentic human hair. The comment also mentions that the staff can be disrespectful, which is another significant weakness. Rude or disrespectful customer service can negatively impact the overall shopping experience and deter customers from returning.

Another weakness that was pointed out is the absence of an online setup for ordering products. The comment suggests that the store would benefit from having a website for online ordering and curbside pickup options, especially during the COVID-19 pandemic. This shows a lack of adaptability and modernization on the part of the owners. In today's digital age, many customers prefer the convenience of online shopping, and the absence of an online presence may drive potential customers away.

In conclusion, the Hair & Wig Outlet place has strengths such as a wide variety of hair products, good customer service, and affordable prices. However, it also has weaknesses, including limited accessibility for customers with mobility issues, false advertising of some hair products, disrespectful staff, and the lack of an online setup for ordering and pickup options. By addressing these weaknesses, the Hair & Wig Outlet place can improve its overall customer experience and attract a larger customer base.

Best TL Reviews

Out of all the beauty supply stores, this was the only one that carried the Cuban Twist Braiding hair in purple. I guess the hair color either sells out quickly at other supply stores.

The store is a bit cluttered, but that's because they carry a wide variety of hair.

5.99 for 16 inches a pack, plus a small discount as long as you give them your information.

Popped in to find a wig for a masquerade ball today. The young lady was very helpful and service was quick. This was my first time buying a wig and it was easier than I thought. Thank you!

BEAUTIFUL PLACE BEAUTIFUL PEOPLE!!!

I just went in today to check out the beauty supply and it was nothing short of Amazing!! I had an awesome conversation with the cashier and Everything was easy to find. All the products are displayed in an uniformed fashion. I bought some New products I'm Ezcited to try out!! Looking forward to my next visit! Congratulations

Place is to small for motorized chair however they moved things and made me comfortable choosing my hair. Fair prices.

Nothing much to say.. It wasn't an enlightening experience

outside of prices.they false advertise most hair as human & they are so disrespectful.

Your better off ordering products from another store that has a better online setup. They just reopened their store during the COVID19 pandemic. They have a sign on the door that states call in your order.

When you call, they dont answer the phone. Then they have sone guy at the door you have to give a list to go pick out your order . Pure nonsense. They need to get with the times. Get a website up, allow for online ordering and curb side pick up. The owners are purely inept. I left the line immediately, went home and ordered my products online from amazon. Don't waste your time.

Great place to shop