Quick Facts About Crystal Nail & Spa
Crystal Nail & Spa has received both positive and negative feedback from customers. This analysis will evaluate the strengths and weaknesses of the salon based on the comments provided.
Firstly, one of the notable strengths highlighted by a customer is the professionalism and excellent service provided by a nail technician named "immet." The customer commends the technician for her respectful and gentle approach in handling their nails, as well as completing the service in a timely manner. This indicates that Crystal Nail & Spa has skilled employees who prioritize customer satisfaction.
Additionally, the comment mentions that the customer is extremely satisfied and considers Crystal Nail & Spa as their new go-to nail shop. This suggests that the salon has successfully established a loyal customer base and is capable of attracting new clients based on positive experiences.
Another strength of Crystal Nail & Spa mentioned in the comments is their efficiency in managing walk-in customers. Despite coming without an appointment, the customer and their family members were able to receive their pedicures without having to wait. This shows that the salon has good organization skills and the ability to accommodate customers promptly.
Furthermore, the comment highlights the cleanliness of the salon. The customer appreciates that the technicians use individual plastic bags for hygienic purposes. This attention to cleanliness reflects positively upon the salon's commitment to maintaining a clean and safe environment for all customers.
On the other hand, there are also a few weaknesses mentioned in the comments that need to be addressed by Crystal Nail & Spa. One customer expresses dissatisfaction with their nail service, indicating that the initial job was not up to their standards. However, the salon had a solution-oriented approach by offering to fix the issue with a different nail technician named Annie, who was able to provide a satisfactory experience. This demonstrates the salon's willingness to rectify mistakes and provide better customer service.
Another comment mentions that a technician had difficulty in creating a French tip design, resulting in uneven lines. The customer had to ask for the design to be covered up, indicating that the technician's skill level may not have met their expectations. This suggests that there may be a discrepancy in the expertise of the technicians employed at Crystal Nail & Spa.
Furthermore, one comment discusses a negative experience with gel nails. The customer claims that the polish was applied outside of the nail, causing peeling and resulting in a shortened lifespan of only three days. This suggests a lack of attention to detail and quality control in the application of gel polish, which may impact the salon's reputation and customer satisfaction.
Lastly, one customer mentions that although the salon provides good customer service, there is one worker who displays an attitude problem. This negative behavior from a staff member can create a hostile or uncomfortable environment for customers and should be addressed promptly to maintain a positive salon experience.
In conclusion, Crystal Nail & Spa has several strengths, including skilled and professional technicians, efficiency in managing walk-in clients, a loyal customer base, and a commitment to cleanliness. However, there are also weaknesses in the form of inconsistent service quality, difficulties in achieving certain nail designs, issues with gel application and durability, and occasional unfriendly staff members. Addressing these weaknesses, particularly through ongoing staff training and quality control measures, can help Crystal Nail & Spa enhance their overall service delivery and customer satisfaction.
Best TL Reviews
Omg I love my nails a lady named immet them she was very professional wonderful done in a good manner in time I'm so satisfied I found my new nail shop and person who I would have do my nails from this point on out she was really respectful gentle doing my nails I will refer anyone and everyone to this nail shop most of all to her I never had my nails done to perfection til I went to her I love her work and much more she is the best everyone needs to go to this nail shop I have no complaint at all thank you for the wonderful experience
Even though I came without an appointment I didn't have to wait. Came with my mom and daughter and we all got our pedicure right away so that deserves 5 stars. I couldnt really understand the ladies in there but we both communicated. Clean place. They use plastic bags for every single individual so that's really comfortable to know.
I had my nails done on Saturday . I was not happy. I went back in to show the ower. He had me see Annie. She did an amazing job. I will go back and make sure Annie does my nails for now on
I wanted a French tip with hot pink with almond nails. She was fair with the price which was $40. But she had such a hard time trying to make the French tip that her lines couldn't be even, so I just told her to cover it up with something because I didn't want my whole nails pink. Definitely going to find an IG nail artist here in Fresno next time :/
I asked for a gel manicure because the place that I usually go to was all booked that day. The nails came out fine. However, for one of the nails she painted outside of the line and since some was on my skin it peeled off part of the polish on my nail as well. My gel nails only lasted me about 3 days when they’re supposed to last about 2 weeks. Definitely not worth $30.
Annie is the best, I always get my nails done by her. Her shaping is always nice 10/10!
I went in for a pedicure, the tech folded my nails with polish, she did clean them up with acetone but very sloppily slapped the gel on, the proceeded to file the mail immediately after curing it. My gel cracked and brok after just 2days I won’t be going back. Id rather spend more to have the job done right.
Good customer service, but one of the workers has an attitude. But everyone else is amazing.
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Crystal Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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