Mai Fresh Nails

+1 301-360-5544

1017A W Patrick St, Frederick, MD 21702 United States of America

Open Today: -

Quick Facts About Mai Fresh Nails

Strengths:

1. Convenient location: The salon is praised for its great location, making it easily accessible for customers.

2. Accommodating and friendly staff: Several customers mentioned the staff's kindness, friendliness, and willingness to accommodate their needs. This creates a welcoming environment and positive customer experience.

3. Good service and quality work: Multiple reviews highlight positive experiences and satisfaction with the service provided. Customers praise the manicures and pedicures, with one customer mentioning that their nails stayed in good condition for weeks.

4. Clean establishment: The salon is commended for its cleanliness, which contributes to a sanitary and pleasant experience for customers.

5. Reasonable pricing: The salon offers reasonable prices for its services, allowing customers to receive quality treatments without breaking the bank.

Weaknesses:

1. Inconsistency in staff behavior: One customer had an unpleasant experience with a technician who refused to do their nails after inquiring about their usual technician. This highlights a lack of professionalism and poor customer service.

2. Poor quality of work: A customer expressed dissatisfaction with their French manicure and fill-in, describing the nails as uneven, bubbly, and showing signs of the previous nails. This suggests that the salon may have inconsistent quality standards or technicians who do not pay attention to detail.

3. Lack of attention to customer requests: Another customer mentioned that their nail technician did not care or make an effort to address their concerns about the shape of their nails. This indicates a lack of listening skills and a disregard for customer satisfaction.

4. Inadequate application of gel and acrylic: A customer was disappointed with the application of gel and acrylic on their nails, citing lumpy acrylic, poorly applied gel, and having to ask the technician to apply more gel. This points to a lack of skill and attention to detail from the technicians.

5. Negative experiences with acrylic sets: Several negative comments were left about the quality of acrylic sets, with customers expressing dissatisfaction with the appearance of their nails and the poor application. This suggests that the salon may have issues specifically with acrylic nail services.

In conclusion, Mai Fresh Nails has strengths such as a convenient location, accommodating and friendly staff, good service and quality work, clean establishment, and reasonable pricing. However, there are significant weaknesses in terms of inconsistent staff behavior, poor quality of work, lack of attention to customer requests, and problems with acrylic nail services. These weaknesses highlight areas where the salon can improve to provide a better overall customer experience.

Best TL Reviews

I never leave a negative review but this was one of the worst experiences. I have been to this locations many times and normally have the one person do my manicure and pedicures. This time I thought I would treat my girls to a spa day. I get there after I called and set the appointment so they were already expecting us. There was a Hispanic woman who was preparing the chair to do my pedicure. I looked over and saw that the person who usually does my nails was almost done with another client….so I asked the owner who was also doing someone else’s nails whether the usual person would have availability soon. The owner said not until later and I said ok and prepared to sit with the Hispanic woman. She became so angry that I had asked about the original nail tech that she refused to do my nails and walked away from me and the owner even as we called her to return. It was embarrassing to say the least, as I was very professional, I didn’t have any problem with her doing my nails if she was the only one available. My girls were embarrassed and it was simply poor customer service. Again I had been there multiple times and never had a bad experience. But because of that horrible experience or bad customer service, I’ll never go back again. I never leave a review, but I would hate for anyone to experience this treatment.

My review is a little delayed but these ladies are wonderful. I was in a desperate need to get my nails redone. I waited so long and they were in bad shape, I googled for a salon close to my location at that very moment to find Mai Fresh Nails. I walked in and they were able to squeeze me in and fixed my nails perfectly! This is my go to salon now! It’s been almost 4 weeks and my nails are still in great shape and they were so accommodating! I highly recommend!!

The service is wonderful, Mimi has been doing my nails for a while and the service is the best, I would recommend anyone to come and have their nails done. All the ladies are very friendly and helpful You will not be disappointed

First and last time, I got a fill in and French tips and they are uneven, bubbly and you can see the part where my nails before are. They weren't the shape I asked for and I told her and she didn't care. They look awful. I brought my niece to get hers painted for her 10th birthday and her tech was mean to her.

This was my second time going to get a manicure here, they are always accommodating and squeeze me in the same day. They are really kind and friendly, this will be my go to place. They also do great eyebrows!

To begin with this was my first time in this place. I went to get the gel nails . I like the fact that empty (with only 3 people) on a Sunday evening. At this moment with the pandemic going on you have to call to set an appointment. So there is not walk in anymore. I am very happy with the result of my manicure . I got done my nails a week ago and there’re still in good conditions. (I’m very rough with them, washing dishes etc) I have to say the price is reasonable.

Great location, always feel welcomed when I come, very clean establishment love it best place, I come twenty five min away to come worth it.

First time and the last time I’ll be here

DO NOT get a full acrylic set here

This is how my cuticles looked right after

The side of the nails are not properly done and the gel is just so poorly applied. The acrylic on the nails are lumpy as you can see. I even had to tell the nail tech to apply more gel since it was so sheer and pitted

Will not be back