Next Level Barbershop

+1 248-259-9039

13641 W Nine Mile Rd, Oak Park, MI 48237 United States of America

Open Today: -

Quick Facts About Next Level Barbershop

Strengths:

1. Talented Barbers: Many of the comments mention that the barbers at Next Level Barbershop are skilled and provide excellent service. This indicates that the barbers have the expertise and talent to provide high-quality haircuts.

2. Customer Satisfaction: Several comments express satisfaction with the service received at Next Level Barbershop. Customers appreciate the neat and nice haircuts, and many mention that they will be returning or making it their new regular spot. This indicates that the barbershop is able to meet the expectations and needs of its customers.

3. Comfortable Environment: One comment mentions that a female customer felt comfortable getting a haircut at Next Level Barbershop, which is significant considering barber shops are traditionally male-dominated spaces. This suggests that the shop has created an inclusive and welcoming environment for all customers, regardless of gender.

4. Regular and Returning Customers: A comment states that the customer goes to the barbershop twice a month, sometimes even three times, indicating a high level of customer loyalty and satisfaction. This suggests that Next Level Barbershop has built a strong base of regular customers who trust and appreciate their services.

Weaknesses:

1. Inconsistent Communication: One comment mentions a lack of communication regarding availability and appointment wait times. This suggests a weakness in the shop's customer service and organization. In order to improve customer experience, Next Level Barbershop should ensure better communication with customers regarding waiting times and availability.

2. Unreliable Walk-In System: The comment mentions that even if a customer signs in, the availability of barbers for walk-ins is uncertain. This indicates that the shop may not have an efficient system in place for managing walk-in customers. It can be frustrating for customers to wait without knowing whether they will be able to get a haircut. Next Level Barbershop should work on implementing a more organized and reliable walk-in system.

3. Cleanliness: One comment suggests that the barbershop could benefit from having an auxiliary person to clean the premises. This indicates that cleanliness and hygiene standards may be lacking. Maintaining a clean and well-presented shop is essential for creating a positive impression and ensuring customer satisfaction. Next Level Barbershop should address this weakness by implementing a regular cleaning schedule or hiring additional staff for cleaning duties.

Overall, Next Level Barbershop has several strengths such as talented barbers, customer satisfaction, and a comfortable environment. However, there are weaknesses that need improvement, primarily in the areas of communication, walk-in system, and cleanliness. Addressing these weaknesses will help Next Level Barbershop enhance the overall customer experience and solidify its reputation as a top-notch barber shop.

Best TL Reviews

Been here several times walk-ins even if you sign in is a crapshoot. Barbers are available but at the same time not available. No communication is they are waiting on an appointment or not. Good Detroit guys but the show needs tightening up.

Always get excellent service

The barbers are very talented

First time there my son and his dad loved it. There haircuts were very nice and neat in and out great job Devante they will definitely be back

Poe cut my hair last week and I couldn't be more happy! Im usually hesitant about barber shops being a female but he made me feel super comfortable. I can't wait to come back ????

Great business! Didn’t wait long, the barbers are great and I’m definitely making this my new spot without a doubt

It was My first time sitting in a chair there and my Barber ???? name is

L. A. and he did me right 100%

Excellent service. I go twice a month, sometimes 3 and my barber, Deuce is always professional.

Only thing I can say negative about this place is that they need a auxiliary person to come in and keep their place clean for them but other than that they give amazing haircuts and right now I have a haircut that is amazing and I get a lot of greatcompliments on my hair I would suggest them because I'm a woman and I prefer men to do my hair and these guys actually care about how your hair looks.