Le Nails #2

+1 910-285-2174

5680 S NC-41 #4, Wallace, NC 28466 United States of America

Open Today: -

Quick Facts About Le Nails #2

Le Nails #2 has received a combination of positive and negative feedback from customers. Their strengths include a skilled technician, friendly and attentive staff, a peaceful and clean environment, and the availability of a wide range of nail colors. However, there are several weaknesses that have been highlighted, including rude and disrespectful behavior from the manager, poor customer service, high prices without satisfactory results, lack of professionalism, and a negative attitude from the owners.

One positive comment mentioned the skilled technician, specifically Andy, who is commended for his gentle and precise work. The customer states that they visit him every time and are always satisfied with the results. This highlights a strength of Le Nails #2 in terms of providing quality service by skilled professionals.

Another positive review highlighted the friendly and sweet attitude of the staff, which created a peaceful atmosphere. The reviewer appreciates the salon's approach to accommodating customers with social anxiety by allowing a maximum of ten customers at a time. This indicates that the salon prioritizes creating a calm and relaxing environment, which can be a positive aspect for individuals seeking a less crowded and more comfortable experience.

Additionally, the comment mentions cleanliness as an attribute of the salon, suggesting that Le Nails #2 maintains a hygienic and well-maintained environment. This is an important factor for customers concerned about the cleanliness and sterilization of tools and equipment used during nail services.

On the other hand, negative comments shed light on several weaknesses of Le Nails #2. The first criticism revolves around the behavior of the manager or owner. The customer states that they were yelled at and disrespected by him in front of everyone in the salon, leading to their refusal of service and expulsion from the salon. The abusive behavior described indicates a complete lack of professionalism and customer service skills, which can significantly affect the reputation of the establishment.

Another negative review highlights the experience of a customer who was charged a significant amount ($85) for a full set of nails but was unsatisfied with the results. The customer describes the nails as too big, too long, and poorly painted, and claims that their concerns were ignored by the staff. This suggests a lack of attention to customer needs and an unwillingness to rectify any unsatisfactory services provided. The subsequent interaction with the manager, who was described as rude and unresponsive, further exemplifies poor customer service.

Moreover, another customer mentions their disappointment with the owners of Le Nails #2. According to the reviewer, the owners are unfriendly, fail to provide clear price listings, and do not create a welcoming atmosphere. The reviewer states that the owners seem uninterested in attracting new business and are not focused on customer satisfaction. This consistent attitude over multiple visits suggests that this is a recurring issue, which can deter potential customers and result in a negative overall experience.

In conclusion, while Le Nails #2 has received praise for the skills of specific technicians, a peaceful environment, and friendly staff, negative comments about the manager's behavior, poor customer service, high prices without satisfactory results, and an unwelcoming atmosphere highlight significant weaknesses. These issues can negatively impact the overall customer experience and reputation of the salon. It is important for Le Nails #2 to address these weaknesses and improve its management practices, customer service, and pricing transparency to gain the trust and loyalty of customers.

Best TL Reviews

I came back to Le Nails #2 to give them another chance maybe the tech was having a bad day as it was right before Christmas. When I walked in there the Manager or owner whatever he is sat me at his table and proceeded to yell at me and put me down for leaving the first review in front of everyone in the salon. He refused to give me service and kicked me out. Then as I was walking to my car and while sitting in my car he was at the window watching me. I am gonna contact the BBB and who ever I need to to have this place closed down. No one deserves to be yelled at and disrespected like that ever no matter what! I will let everyone know about this place and the owners. Please save your self and don't go.

First review:

I am not and was not happy with this place for a full set I was charge 85.00 and they made me pay before they completed my nails they were too big for my fingers to long and the paint job was horrible I told the lady I didn't like it and she didn't care at all. I came home and called the manager and he was rude and didn't care about my concerns or even offered to fix it or even a refund. DONT GO TO THIS PLACE IT IS NOT WORTH IT AT ALL!!!!

The man did such an amazing job as always! He is very gentle and precise I go to him every time also the ladies are so friendly and sweet, it’s very peaceful there and great place if you have social anxiety, no more than ten customers allowed. Plenty of colors to choose from, super clean, and worth every penny!! 11 out of 10 do recommend stopping by for a visit if you want perfect nails and perfect service ????

I went in and did not have an appointment. I was treated very well and came out with my nails looking amazing. I will definitely go back.

My roommate came before Christmas to le nails in Wallace wasn’t satisfied and left a review of the bad experience of the nail tech only taking less then 30 min to do a full set and design then the lady told her she had to pay her befor the tech to continue so she left a review then today February 16 2023 she proceeds to give them another try so we went in and the nail tech told her that he remembered her and that she made a bad review in Google and he was very upset and proceeds to tell her that I can’t do your nails today or ever again and refused service and let me tell you no one hardly goes to this salon cause first time we went it was empty and today same thing and with that being said I wouldn’t recommend this place cause management is so rude to your face and don’t have great customer service skills so wouldn’t recommend and I will be contacting the better business bureau and whoever else I need to to get this place shut down

My mom and I have more than two months getting service from the hard working people and we are so happy with ours nails we will not change to another place. We recommend this place for everyone that wants to have nice nails and Thanks for you time Le Nails people, honest and sweet people.

As always Andy has got me right I love this nail shop as been going for over 20 years when he moved to wallace I followed him and staff are awesome ❤️

The owners here are very unfriendly and not customer focused. They do not have prices listed and expect the customer to understand them when asking questions. Without list prices, it is hard to anticipate and understand. They are not friendly and act as though they do not want business. This is not a one time experience. This is the second time in two different years and the attitude is the same. No spa atmosphere. Owner had phone in background on ballgame and soap opera on television. This is my last visit. Poor customer service.

I go to Andy every time now. My nails and hands are beautiful. He does an amazing job every time. He is quick but precise and takes pride in his work. You should go here.