Quick Facts About Q -Nails & Spa
Q -Nails & Spa has both strengths and weaknesses based on the comments provided. Below is an analysis of these strengths and weaknesses.
Strengths:
1. Good pedicure and beautiful manicure: Several customers mentioned that they received a good pedicure and a beautiful manicure. This suggests that the salon has skilled technicians who are capable of delivering quality services in at least some cases.
2. Nice and friendly staff: Multiple comments indicate that the staff at Q -Nails & Spa are nice and friendly. This is an important strength as it contributes to a positive customer experience and creates a welcoming atmosphere.
3. Attention to details: One customer specifically mentioned that a technician named Henry pays attention to details. This indicates that there are technicians at the spa who take pride in their work and strive for precision.
4. Prompt service: One comment states that the customer and their daughter were taken right away for their scheduled pedicures. This shows that the salon respects their customers' time and provides prompt service.
5. Upgraded facilities: One customer mentioned that the spa has recently upgraded their spa chairs and workstations. This demonstrates that the salon invests in improving their facilities, which can enhance the overall customer experience.
Weaknesses:
1. Rushed and poor service: One customer noted that the technicians were rushing during their visit, resulting in a poorly done manicure. This suggests that the spa may prioritize speed over quality, leading to inconsistent service.
2. Lack of attention to customer preferences: Multiple comments highlight instances where the technicians did not pay attention to the customers' requests. This indicates a lack of professionalism and an inability to deliver the desired services.
3. Refusal to fix mistakes: One customer mentioned that when they pointed out a mistake, the technician refused to fix it and blamed the customer. This shows a lack of accountability and a poor approach to customer service.
4. Inadequate application and technique: Several comments mention that the nails were poorly done, using the wrong colors and applying only one coat. This indicates a lack of skill and attention to detail, resulting in subpar results.
5. Inappropriate and rude behavior: One comment mentions that the staff was rude and inconsiderate, expecting a tip despite their poor service. This suggests a negative and unprofessional attitude towards customers.
6. Inconsistency in quality: Multiple comments indicate that the quality of service at Q -Nails & Spa is inconsistent. While some customers had positive experiences, others were disappointed, suggesting a lack of consistency in delivering quality services.
In conclusion, Q -Nails & Spa has strengths such as friendly staff, attention to details, prompt service, and recent facility upgrades. However, the salon also has weaknesses such as rushed and poor service, lack of attention to customer preferences, refusal to fix mistakes, inadequate application and technique, inappropriate behavior, and inconsistency in service quality. Improvements in addressing these weaknesses can help Q -Nails & Spa enhance their overall customer experience and reputation.
Best TL Reviews
went in about 4 pm and they were rushing, she did my pedicure good but my manicure looks so bad. Very nice people though.
Pedicure was great, but when they finished my nails, I noticed there was a giant gap between my new nails and my cuticle. When I pointed it out she refused to fix it and said it was me. Extremely poor service. I am not usually one to complain but I left with a set that look like they were completed 2 weeks ago.
They don't pay attention to what you want. They end up doing it their way anyway. I got my nails done there, I said I wanted a fill on a full set and the dude removed all nails, and did an overlay. I thought it wasn't so bad until he totally applied color to my nails I did not want. I asked for a glitter color and he told me to pick a "background " color. I thought it would turn out okay since I picked a color really close to the glitter color I wanted. When he applies the coat, he only applied 1 coat. The nails looked so poorly done. It seemed like my daughter did the job.when I asked for a wax, I told the lady specifically what area, and she went and waxed my entire face. I like how they expect a tip at the end. They're rude and very inconsiderate.
Beautiful manicure completed by Larry! I had a photo from pinterest, and although they didn't have the exact colors available, he did his best to match my photo.
made an appointment for the same day for my daughter and I to get pedicures. Showed up at the appointment time and were taken right away.
Update-I went today and they have all new spa chairs and work stations. Love it!
Henry does a terrific job - he pays attention to details
I go to Erik for my nails. He is a great worker and I enjoy him doing my nails.
Mi primera vez me las dejaron muy bonitas y esta es mi segunda vez y fue de lo peor según son cuadradas y están ovaladas y boludas y eso que me las hizo 2 veces ???????? muy mal trabajo .. decepcionada y por eso me cobro 5 dll mas total 55
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Q -Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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Location
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