Susan's doggy spa

+1 419-683-2022

226 N Seltzer St, Crestline, OH 44827 United States of America

Open Today: 07:30 AM - 08:30 PM

Quick Facts About Susan's doggy spa

Strengths:

1. The staff at Susan's doggy spa place seem to genuinely care about the dogs and their well-being. This is evident from the comment that mentions how you can tell the staff members truly care about the dogs when you walk into the shop. This is a strength because it creates a positive and caring environment for the dogs.

2. Susan's doggy spa place seems to have a good understanding of the needs of different dog breeds. They advised easing the Bernedoodle puppy into grooming to avoid scaring him, and they acclimated a shy Berner to being groomed effectively. This shows that they have knowledge about different breeds and can adjust their grooming techniques accordingly.

3. The shop has a gift shop that sells pet-related items. This is a strength as it adds an additional revenue stream to the business and provides convenience for customers who may want to purchase items for their pets while they are there.

4. The comment that praises the nail trimming services indicates that the staff at Susan's doggy spa place is skilled at handling difficult dogs. This is a strength as not all groomers may have the patience or skills to groom difficult or anxious dogs.

5. The comment that mentions the clean and happy environment at the spa is a strength. A clean and happy environment is important for the well-being of the dogs and creates a positive experience for both the dogs and their owners.

Weaknesses:

1. One customer mentioned that their dog was shaved shorter than expected without prior notification. This is a weakness as communication with customers about any changes in grooming should be a priority to avoid disappointments and misunderstandings.

2. According to one negative review, the groomer incorrectly cut the hair of a long-haired Dachshund, including cutting off the fan tail. This is a clear weakness as it shows a lack of attention to detail and a lack of knowledge about specific breed cuts.

3. Another customer mentioned that their dog was traumatized after a visit to the spa and would not come to them. This is a weakness as the well-being and comfort of the dogs should be a priority, and if a dog is traumatized or fearful after a grooming session, it suggests that the handling may not have been appropriate or gentle enough.

4. The negative review that mentioned the groomer blaming someone else for the poor haircut and being rude to the husband is a weakness. This indicates unprofessional behavior and a lack of accountability, which can negatively impact the reputation of the business.

5. One customer received a report card with a low grade for their dog's behavior and was charged a high amount for services that weren't provided. This is a weakness as it suggests that the staff may not handle difficult dogs or communicate effectively with customers about any issues or concerns. It also raises questions about transparency and fair pricing.

Best TL Reviews

Our puppy is a Bernedoodle , and has very long thick hair. We made the appointment and Susan said they wanted to do a "sanitary" cut to get the pup used to grooming for his first appointment, which I was already impressed with because the breed will need constant grooming and they advised to ease into it so the pup wasn't scared. We were worried that dropping off a 4 month old puppy to a strange place would scare him , but left him and was told it would take 3 hours. We could not have been more happy , we were called at 3 hours , walked in and out super clean ball of fluff was bouncing around on the floor with other pups , happy as could be , instead of in a cage , clean and looking amazing. The cut of out pup is great and his hair feels amazing. You can tell when you walk into the shop and see the ladies working that they truly care about the dogs , which is super reassuring. We could not be happier and have found our groomer. There is also a very nice little gift shop pertaining to all things pets.

Our berner is almost 2 & very shy.They did an amazing job acclimating her to being groomed,She loved going to Susan's! We are very happy with them in every aspect and look forward to our next visit.

Gave instruction on how we wanted our dog groomed, trim around face and bottom. We like him with longer hair when we picked him up he was shaved that we could see his pink skin. When asked said he had knots don’t you think you should have called us to tell us before you shaved him bald!

First time visit today. I was extremely happy with Luigi’s end results. The gals there all take pride in what they do. I felt as soon as I walked in, my fur pup was in good hands.

They do great work. My one dog can be difficult but they did a wonderful job on his nails. They were all petting him and talking to him. Definitely recommend.

Chopped our dogs hair, brought back to fix looked worse than the 1st time. Tried to blame the groomer. He had cuts & nicked from being shaved 2 short. Long hair dachshund they cut his fan tail off! Bad experience was rude to husband when he bought the dog back very unprofessional I have pictures of my poor dog I’m not the only one who is not happy with your work. When the people who recommend you seen what y’all did apologized for recommending you! If I could take away stars I would!!!

Did a great job. First time we have ever went to a groomer as our pups are only 6 months old. They did such a great job. When I was paying a dog kept licking my hand and I thought what a friendly dog. I made a comment to the young woman about the dog and she looked very confused and was like thsts "duncan" . The transformation was so amazing i didnt even realize it was my dog waiting for me to take him home. A truly funny experiance and shows how bad they needed haircuts. Thanks for such a great job and some good humor too.

We have a 6 month old bernedoodle that was in need of a haircut. This was our first time at this business and our last! Our pup has had haircuts 2 times before at other locations and had no issues. This business gave us a report card with a D because they said he was nippy and did not give our pup a haircut. They gave us a bill of $71.00 for a bath/brush out, nail trim and sanitary and extra time. He was traumatized, cowering and would not come to us!