Quick Facts About N.V. Nails & Spa
N.V. Nails & Spa has both strengths and weaknesses based on the comments provided. In order to analyze the strengths and weaknesses thoroughly, it is important to focus on the following aspects: customer service, atmosphere and cleanliness, nail technicians' skills, and value for money.
Starting with the weaknesses, there are several complaints about the customer service at N.V. Nails & Spa. One customer mentioned that the owners seemed annoyed when they arrived right after opening, and appeared to be more interested in entertaining their son than providing good customer service. Another customer expressed dissatisfaction with the service, stating that the salon tried to keep a $20 tip. Additionally, a few customers mentioned that they were left waiting for extended periods of time without any service, which is a clear indication of poor customer service. These negative experiences with the staff and management reflect a weakness in their ability to provide friendly and attentive customer service.
Another weakness highlighted in the comments is the inconsistency in the quality of pedicures. One customer mentioned that they received an amazing result after showing a picture of what they wanted, indicating that the nail technicians were able to deliver satisfactory results. However, there were other complaints regarding the pedicures. One customer mentioned that the salon was too dark for a proper pedicure, and that their feet looked and felt worse after the service. Another customer expressed disappointment in the speed and quality of their pedicure, stating that the technician rushed through the service and did not provide a satisfactory experience. These inconsistent experiences demonstrate a weakness in the nail technicians' skills and consistency in delivering quality pedicures.
On the other hand, there are several strengths that can be observed from the comments. One of the strengths mentioned is the separate manicure and pedicure areas of the salon. This allows for a more tranquil and comfortable environment in the pedicure room, with dim lighting and soothing sounds of running water. The use of a small non-abrasive light to see just the feet and the inclusion of a humidifier adds to the overall relaxing experience. Customers also appreciated the cleanliness of the salon and the offering of beverages once seated. These strengths indicate a commitment to providing a comfortable and pleasant atmosphere for customers.
Additionally, there are positive comments regarding the level of service received at N.V. Nails & Spa. Customers mentioned that the technicians listened to their requests and delivered the desired results, indicating good communication and attention to detail. One customer specifically mentioned that they are happy with the services provided by Anna, highlighting the skill and quality of some of the nail technicians. The ability to consistently provide good service and meet customer expectations is a strength that contributes to customer satisfaction.
Despite these positive aspects, there are still weaknesses that need to be addressed at N.V. Nails & Spa. The negative comments about the poor customer service, inconsistent pedicure experiences, and rush in the service indicate room for improvement. N.V. Nails & Spa should focus on enhancing their customer service by ensuring friendly and attentive staff, as well as providing consistent and quality pedicure experiences. Training and monitoring the nail technicians' skills can also help improve overall customer satisfaction and value for money.
In conclusion, N.V. Nails & Spa has both strengths and weaknesses based on the comments provided. While there are positive aspects such as the separate manicure and pedicure areas, clean and comfortable atmosphere, and some skilled technicians, there are also weaknesses in the form of poor customer service, inconsistent pedicure experiences, and rushed services. Addressing these weaknesses and focusing on improving customer service and consistency will help to create a better overall experience for customers at N.V. Nails & Spa.
Best TL Reviews
When I went in, they seemed like they were annoyed that I was their right after they opened. The owners are not friendly at all and seemed more interested in making sure their son was being intertained than their customer service. They even tried to keep a $20 tip. Don't recommend.
The manicure is separate from the pedicure area of the salon. This is very nice because the atmosphere in the pedicure room is tranquil, dim, with sounds of running water and a humidifier to allows for a more comfortable pedicure. The pedicure techs use a small non abrasive light to see just the feet. The whole time making sure you have the most relaxing pedicure of your life. This salon has taken the time to make sure the the customer is very comfortable at all times down to the smell of soothing botanicals. This salon was very clean as well. Being sure to offer a beverage once you have been seated! I will come to this salon from now on for my pedicures.
I love this place! I showed them a picture of what I wanted, and I got an amazing result!
Awful way to dark for them to give u a pedicure and try to do fingernails in the dark... pedicure was terrible got pedicure 2 hours ago 40 dollars and my feet look and feel worse then they did when I went in... never again
I was very happy at the level of service I received here. Technician listened to exactly what I wanted and delivered. I will be using them again!
Anna does a great job. I always get a Pedi and my hands rebased. I'm always out with- in the hour!
WORSE pedicure I have ever had! I paid $50 for a pedicure I can't even call half way decent! 1st a man removed my polish and did the scrub, massage and Lotion in under 5 minutes. After he wrapped my legs in towels I was left to sit there for over 20 min until a lady came over to trim my cuticles and polish my toes. THAT WAS IT! REALLY! Do NOT waste your money....go somewhere else!
I only gave one star because you have too. My sister and law did a walk in. Only two others there at the time. Got us right in. We picked our package (you can choose $$ levels!) what appears to be the owner came to us and told us about all the goodness in the next tier level. So we said.. heck why not. For a longer massage, hot stone massage and paraffin wax.. sure! Ya no! The guy came. Put some lotion on our legs. And Let us sit in a hot towel that got so cold since they left us there forever doing nothing. Did the wax and left us again to help someone else. Came back to take it off and painted. Not only did we not get any massage. No hot stone. I had to ask them to trim my nails again. They made them where they were going to cut my other toes. (Yup all pointed and sharpe).
After they painted they came to check if they were dry.. and made finger prints in my polish. I will not be going back. Not worth $60 for a 10 minute service .
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N.V. Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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