Creative Nails

+1 301-733-0710

17715 Virginia Ave # 2, Hagerstown, MD 21740 United States of America

Open Today: -

Quick Facts About Creative Nails

Creative Nails Place has several strengths and weaknesses based on the comments provided.

Starting with the strengths, it is evident from the comments that Autumn's pedicures are highly praised. Customers appreciate her attention to detail and the fact that she paints the whole nail. This indicates that she is skilled and meticulous in her work, providing a high-quality service. Additionally, the friendly and professional demeanor of the staff is highlighted, making customers feel welcomed and comfortable. The salon is also described as clean, which is crucial in maintaining a hygienic environment.

Another strength mentioned is the ability of the technicians to replicate designs from pictures. This showcases their talent and ability to fulfill customer requests accurately. The fact that only 2/3 of the staff members work there adds a personal touch, allowing customers to develop a relationship with the nail techs, resulting in a more personalized experience.

Furthermore, the owner's gesture of allowing a customer to keep a specific color for future visits demonstrates a thoughtful and customer-oriented approach. This not only shows appreciation towards the customer but also ensures consistency and satisfaction in terms of color preference.

On the other hand, there are certain weaknesses that are mentioned in the comments. One major weakness is the difficulty in getting an appointment. A loyal customer expresses disappointment and frustration at not being able to secure an appointment, which may indicate that the salon is facing issues managing their bookings. This can be detrimental to customer retention, as it may force customers to seek services elsewhere.

Another weakness is the issue of chipped nails. Multiple customers complain about the paint chipping within a few days of getting their nails done, despite it being brought to the salon's attention. This suggests a lack of attention to detail and quality in the nail application process. The blame being shifted onto the customers further highlights a lack of accountability and customer service. This ongoing problem has resulted in the loss of at least one customer.

Additionally, the limited services offered by Creative Nails Place is considered a weakness. Although the pedicures are well-executed, some customers express a desire for additional spa options such as hot towels or wax treatments, which are not available at the salon. This can limit the overall experience and may deter customers who seek a more indulgent and pampering nail service.

Furthermore, the absence of lotion and massage during the manicure is mentioned as a weakness. This suggests that the salon may not prioritize providing a relaxing and luxurious experience for customers who receive manicures. It is important to note that some customers enjoy the pampering aspect of nail services, and the lack of these elements may leave them unsatisfied.

Another weakness highlighted in one comment is the salon's requirement for cash-only payments. This can be inconvenient for customers who prefer using other forms of payment, such as credit or debit cards. It may also create issues if customers are unaware of this policy before visiting the salon.

To conclude, Creative Nails Place has strengths in terms of skilled technicians, friendly staff, and attention to cleanliness. However, weaknesses are evident in terms of difficulty securing appointments, chipping paint, limited spa options, lack of lotion and massage during manicures, and the cash-only payment policy. Addressing these weaknesses can help improve the salon's overall customer experience and satisfaction.

Best TL Reviews

Autumns pedicures are amazing and she paints the whole nail. I have always tipped, always made an appointment and was a loyal customer, i thought i found a nail tech that id never go anywhere else but cant get an appointment now all of a sudden so i guess lilly doesnt want loyal returning customers, which in my opinion if i had those in that line of business those are who i would always make appointments for but i wont be returning. Kinda hard when you act like you dont want business any way. I guess its because i started to complain lately how the paint will chip within 3 days of after having them done, rush job on painting the nails and the whole nail not being painted........numerous times but again i still kept going back to give it a chance and was still the same way, same thing. If anything i got blamed and it was my fault some way some how as to why this was a problem.........customer has been lost due to no appointment offering, rush job on the nails, no offer to fix said chipping on nails that happened repeatedly.......

Missing half my toenail. They fixed it. I love it.

Amazingly friendly and professional. I’m super impressed with the skills and talent of the ladies working in this salon! Will definitely be back! ????

Absolutely the best pedicure I've ever had! Autumn is the BEST!!! Thank you soooo much!

They are so nice and precise since I am not one to get my nails done. I'm glad I choose to go here 3 years ago and last month.

It is very personable because only 2/3 of them work there. You will not be disappointed.

The staff here were so nice and did such a good job! It was like magic. They worked quickly and amazingly. Copied the picture so well. I am so happy!!!

Excellent pedicure and clean place. The color I finally found was perfect. Before I left was worried about finding this same color again was about to take a picture but the owner said you keep this for next time. Very nice! Prices also reasonable.

Cash only. Pedicure was great, the technician really took her time and made it a great experience. From my understanding there was no higher spa options- no hot towels or wax if you're looking for that. The manicurist started while I was getting my pedicure which I think is pretty cool for time's sake. However, there was no lotion or massage with the manicure and I do love the pampering when I get my nails done. Everything looks beautiful and they did a great job, but the manicure could have used a little more love.