Quick Facts About US Nails
US Nails Place, based on the comments provided, has several strengths and weaknesses that can be identified.
Starting with the strengths, it is evident that customers have had positive experiences during their visits. The massage chair is mentioned as being particularly enjoyable, creating a comfortable and relaxing atmosphere for customers. The staff members are also praised for their friendliness and welcoming nature. Customers appreciate feeling valued and respected during their visits, with one person mentioning feeling very welcome when they decided to try dip nails instead of their original plan. This indicates that the staff is accommodating and open to meeting customers' needs and preferences. Another strength highlighted by customers is the quality of the service provided. Nail technicians, such as Johnny and Lena, are commended for their skills and attention to detail. The longevity of the nail color is also mentioned, with some customers reporting that their nails remained intact for up to three weeks. Finally, the pricing is mentioned positively, with the salon offering competitive rates, making it an affordable option for customers.
However, despite these strengths, some weaknesses are also mentioned. One comment referred to a possible lack of cleanliness and hygiene practices. A customer mentions getting a nail infection because the nail technician did not clean the drill tip before its use. This raises concerns about the salon's sanitation practices and the potential risk of cross-contamination. Another weakness mentioned is the language barrier. While some customers seem to have no issue with communication, acknowledging that the staff's English may not be perfect, others mention instances where they struggled to understand the staff. This could potentially create frustration and miscommunication between the staff and customers. Lastly, there is mention of a customer being charged an unexpected fee when using a credit card. While this could be an isolated incident, it raises questions about transparency and clear communication regarding pricing.
In order for US Nails Place to improve and address these weaknesses, a few steps can be taken. First and foremost, it is crucial to establish and maintain proper sanitary practices. This includes regularly cleaning and disinfecting tools and equipment, as well as ensuring a sterile environment. By implementing rigorous sanitation protocols, the risk of infection can be minimized, and customers can feel confident in their safety when getting their nails done. Secondly, addressing the language barrier issue can enhance the overall customer experience. Providing additional training for staff members to improve their English skills or having translators available can enhance communication and prevent any misunderstandings. Lastly, ensuring transparency in pricing is important to avoid any surprises or confusion. Clear communication regarding the cost of services and any additional charges should be made upfront to avoid any customer dissatisfaction.
Overall, US Nails Place has strengths such as a relaxing environment, friendly staff, high-quality service, and affordable pricing. However, there are some weaknesses that need attention, including potential sanitation issues, communication challenges, and transparency regarding pricing. By addressing these weaknesses, the salon can improve the overall customer experience and maintain a loyal customer base.
Best TL Reviews
Loved my experience there! Had a manicure and pedicure and the massage chair was awesome! My girl was so nice!
I needed my acrylics taken off and it was getting a little late, so I googled nearby nail salons and they were open until 7:30. I got there around 7. I wasn't planning on it, but I ended up getting dip nails and they made me feel very welcome. The quality, price and service was excellent. I love my nails and I will be back! I was really happy with my visit.
Today was the first time I had my nails done. The nail tech, Johnny, was awesome. He did a great job. I am absolutely going here from now on. Thanks.
Me and my older sister got the short almond French tip for an event! We just went there today for the first time and after this awesome experience we are thinking about going back to get are nails done again!
Johnny did an amazing job such a perfectionist love my nails will be going back and requesting him always
I have been going to Johnny and Sandy now for just about 3 years. My nails always look great and the color lasts for 3 weeks. I usually get dips for my manicure and gel on my toe nails. Today I had a design done, and it absolutely adorable! Great price too!
I’ve been going here for years and I have never had an issue! I’m 23 (started coming here when I was 15/16) and my two favorite stylists are Lena (my GIRL) and Johnny (a total sweetheart). I’ve been reading these reviews and it makes me quite sad that people didn’t have pleasant experiences. No, their English isn’t the greatest, but they are kind when you ask them to repeat themselves. I’ve watched people come in and be rude to them because of the language barrier and truth be told, IF THATS A PROBLEM TO YOU, go to a salon with native English speakers and get charged double for the same services. I get the SNS/dip and have been for a year or so now, and Lena kills it every time! I’ve had nails break a couple of times (usually due to my own actions) and when I come in, they fix it no problem and free of charge! I read the review of someone saying they were charged an extra $20 for using their card and I honestly can’t believe that. There is a credit transaction fee of like MAYBE $2. That customer probably got a nail style that cost extra per nail and wasn’t informed (that’s not good, but that what a lot of ethnic salons do). EITHER WAY, if you want your nails done here for a great price and great quality service, ask for Lena or Johnny! They won’t disappoint!
im so sad .. I really wanted to use this place again I had a wonderful nail tech ...BUT I got a nail infection..I should have known I wasnt paying full attention , but when i look up and she starts to use the drill I noticed it had already been used(they didnt clean the drill tip AKA it pushes other clients dead skin cells in to your fresh cuts around your nails...) I guess i should have listen to people when they said not to go there... makes me sad I really hope you learn to only use clean tools as I could have had to go the ER and have my finger cut open/ or permanently lost my nail. thank god I caught it early and was put on antibiotics and ointment.
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US Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
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| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | Closed |
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Location
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