Elsa Marina Beauty Salon

+1 480-766-8959

1100 N Alma School Rd # 15, Chandler, AZ 85224 United States of America

Open Today: Closed

Quick Facts About Elsa Marina Beauty Salon

Elsa Marina Beauty Salon has both strengths and weaknesses, as expressed in the comments provided.

One strength of the salon is the expertise of Marina, the hairstylist. One customer mentioned that Marina was able to understand and execute their desired haircut perfectly, even though they had a different idea initially. This highlights Marina's skill and ability to communicate with customers effectively, ensuring customer satisfaction. Additionally, another customer praised the stylist Erika for her artistic work and expressed appreciation for her expertise. These positive reviews indicate that the salon has competent and talented stylists on their team.

Another strength of Elsa Marina Beauty Salon is the affordable pricing. One customer mentioned that they received a $5 haircut for both themselves and their brother, which they considered to be an amazing value. Another customer mentioned that the prices for haircuts were significantly lower than other salons they had contacted. This affordability can be a strength for the salon, attracting customers who are looking for quality service at a reasonable price.

Additionally, the salon offers a range of services, including haircuts, nails, and coloring. A customer expressed their intention to return for nails and color, indicating that the salon has a diverse menu of services to cater to different customer preferences. Providing a variety of services can be a strength for the salon, as it allows customers to have all their beauty needs met in one place.

However, there are also weaknesses that have been pointed out by customers. One customer mentioned that they did not receive a warm welcome and had to wait a long time for their appointment, even though they had scheduled it in advance. This lack of friendliness and punctuality can be a weakness for the salon, as it can create a negative first impression and affect the overall customer experience.

Another weakness highlighted by a customer is the inconsistency in the quality of the haircut. They mentioned that the stylist did not cut their hair according to their desired length, indicating a lack of attention to customer preferences. Additionally, another customer mentioned that their hair was left burnt and uneven after their visit to the salon, which is a serious concern regarding the skill and technique of the stylists. These inconsistencies and negative experiences can be weaknesses for the salon, as they can lead to customer dissatisfaction and potential loss of business.

In conclusion, Elsa Marina Beauty Salon has strengths such as competent and skilled stylists, affordable pricing, and a diverse range of services. However, there are weaknesses such as lack of friendliness and punctuality, as well as inconsistency in the quality of service and potential damage to hair. It is important for the salon to address these weaknesses and strive to improve customer satisfaction in order to maintain and grow their business.

Best TL Reviews

Went in today, Loved my haircut!

I hadnt had a haircut done by someone new and Marina was so good and explained what I wanted to make sure we were on the same page glad she did, cause I had a different Idea of how my hair would look and she made it perfect! I do recommend this place! They do nails too might need to go back for nails and Color!????

They are not friendly, the lady who was going to cut my hair didn't even greet me and I waited a long time for her even though I had a date. She didn't call me. She said she would be late after calling her.

I really don't like to say anything negative about a Business, but this time I have to. Went there for a short cut, the Lady who cut my hair I guess didn't like short hair because she would not cut my hair past my shoulders.

$5 haircut for both my brother and me! It is an amazing value! The students are practicing so it takes a little longer than normal but the wait is totally worth it! I loved my new short hair and bangs! Could not have asked for a better haircut!

The attention was good I have no complaints, but sadly when I washed my hair a week it was completely burned and uneven

I can’t say enough about the salon. They stylist are professional and great at what they do. Erika is phenomenal with her artistic work. Thank you ladies for all your hard work and always making me smile!

Mah Hamm is absolutely wonderful! Always very friendly to me and my family. Her personality and experience makes her the best hair stylist in the Valley! I'll always come to her every time I want to get my hair done!

Went in for a last minute hair cut. I had Ericka... she doesn’t speak English but we managed to communicate pretty well considering the circumstances. I am very scared about getting my bangs cut as I always have bad experiences but she did a great job and she is super sweet. Not many people can deal with my type of hair and she just did awesome. I will definitely return !! Oh and their prices are really good! I called another place prior to this one (Vaya Salon Aveda) and they told me for a simple cut it’s $55! Or if I wanted someone basically with less experience it would be $45... Where as they only charged me $17 to get my hair cut here.