Quick Facts About Top Nails
Top Nails place has received a mix of positive and negative comments from customers. In order to explain the strengths and weaknesses of the salon, we will analyze each comment and identify common themes.
One of the strengths mentioned by customers is the speed and efficiency of the salon. Several customers mentioned that their nails were done quickly, and they had a pleasant experience. This indicates that the salon may have a well-trained and skilled staff who can work efficiently to provide good service.
Additionally, the salon is praised for its customer service. Multiple customers mentioned that the staff greeted them promptly and offered them a drink upon arrival. This indicates that the salon prioritizes customer satisfaction and tries to create a welcoming and comfortable atmosphere for its clients.
Furthermore, some customers mentioned specific nail technicians who provided excellent service and did an amazing job on their nails. This indicates that there may be talented and skilled technicians at Top Nails who can deliver high-quality results.
However, the salon also has several weaknesses highlighted in the comments. One recurring issue is the lack of organization and long wait times. Customers mentioned instances where they had made an appointment, but still faced long waits upon arrival. This indicates that the salon may have a problem with managing appointments and handling the influx of customers.
Another weakness mentioned by customers is the lack of communication and unavailability of updates. One customer mentioned that the salon was closed for an extended period of time during the holidays, but the information was not updated on their website. This shows a lack of attention to detail and consideration for out-of-town customers who may have made the trip specifically for the salon.
Additionally, some customers found the salon to be unprofessional. They mentioned instances where they were made to wait for an appointment even after driving a long distance, or where walk-in customers were given priority over those who had made prior appointments. This indicates a lack of fairness and customer consideration on the part of the salon.
Another issue raised by a customer was the lack of name recognition for the nail technician who provided excellent service. This indicates a potential lack of personalization and connection between the staff and customers, as customers should ideally feel known and remembered.
In conclusion, while Top Nails place has some strengths such as speed, efficiency, and good customer service, it also has weaknesses in terms of organization, communication, and professionalism. These weaknesses may negatively impact the overall customer experience and suggest areas for improvement for the salon.
Best TL Reviews
Saturday morning I called to make an app for my daughter and I to get full sets, the lady on the phone made our apt for 1pm that day we live over an hour away and don't really have salons around our small town. We show up at 1pm the lady I talked to on the phone said sorry it's going to be an hour wait were behind..what? We didn't make an apt to wait another hour nor did we drive that far to wait that long. Luckily across the Street Happy nails was able to get us right In and did an amazing job. This is not the first time this has happened at this location but I tried to give them another shot, I think under new managment this place would do great but the current manager seems very unorganized and overwhelmed with the amount of people that come in, I don't think you probably should have sat the two walk-ins right before you talked to us about our apt. Very unproffessional, If you plan on getting your nails done in altoona, plan on avoiding the ciaotic mess at Top nails, there are so many better options in that town where the staff is very organized , proffessional and the salon is relaxing like it should be.
Never had my nails done before and they were pretty fast. I will go back again. Thank you for a pleasant experience.
My name is Paul, my wife Kathy, my granddaughter Kadyn and I drove 60 miles round trip to this salon only to find they were closed from Nov.24 thru Nov.28 for the holiday! wouldnt you think if you have on line information you would update it when there is a change! Thats two hours wasted (not to mention the gas). According to the web they should have been open on Nov.28! Thanks for caring about your out of town clients Top Nail, we might need to find another nail salon !!!
Omg so awesome my friend was going for Manny peddy the lady that my friend knows quite well,I wasn't receiving nail treatment,what happened next was heaven,she said come sit in the chair relax,with her magic fingers she pushed the power button,I was in love my back had been locked up but after about a half hour instant relief,omg then the lady said I could sit longer,I says sweetheart if I start 1more cycle you aren't getting me up,and I ended up with a happy ending,2of the soft peppermint candies so great
I love Top Nails! They do a fantastic job and aim to please. They greet you right away and offer you a drink when you get seated.
My son and I stopped in to get our nails done, they did an amazing job, exactly what I asked for.
I don’t live in Altoona so this is not my usual place. HOWEVER, when my usual manicurist is unavailable, I come to Top Nails. I have always been a “walk-in”, and I’ve only waited maybe five minutes at most. My last visit was beyond excellent with not a single nick to my cuticles. I had Tom and he was superb. Fast, and really skilled in his craft. I’m going to request him for all future visits.
Service was great and the lady that did my nails (didn’t catch her name) did an amazing job! By far the best set I’ve gotten in a while. Definitely recommend :)
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Top Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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