Star Nail Spa 2

+1 228-215-0214

3827 Bienville Blvd #6, Ocean Springs, MS 39564 United States of America

Open Today: -

Quick Facts About Star Nail Spa 2

Strengths:

1. Excellent service: Many customers praised the staff at Star Nail Spa 2 for their exceptional service. Customers mentioned that they received the best pedicures of their lives and were impressed with the quality of the work done on their nails. The staff is described as friendly, professional, and thorough.

2. Accommodating: One customer mentioned that Star Nail Spa 2 was the only salon willing to work them in last minute when they needed their acrylic nails removed. This shows that the salon is willing to go the extra mile to accommodate their customers and provide timely service.

3. Peaceful atmosphere: Customers appreciated the calm and peaceful atmosphere of Star Nail Spa 2. This contributes to a relaxing and enjoyable experience for customers seeking some downtime while getting their nails done.

4. Clean establishment: Multiple customers mentioned that the salon was clean and well-maintained. This is an important aspect for customers as it contributes to their overall experience and perception of the salon's professionalism.

5. Friendly and skilled staff: Customers mentioned that the employees at Star Nail Spa 2 were friendly and skilled in their work. This implies that the staff is knowledgeable and experienced in providing quality nail services.

Weaknesses:

1. Inconsistent service: One customer mentioned that they had a negative experience with their cuticles not being properly trimmed, causing the nail polish to chip after only three days. This inconsistency in service quality can be a potential weakness for the salon, as it may result in disappointed customers and negative reviews.

2. Poor customer service regarding loyalty rewards: One customer expressed their dissatisfaction with the salon's refusal to honor their rewards card due to new ownership. This can be seen as unprofessional and an example of poor customer service. As a result, the customer expressed their intention to switch to another nail salon.

3. Limited availability of discounts: Another customer voiced their disappointment with the salon's unwillingness to give a $5 discount, even at the risk of losing a loyal customer. This indicates that Star Nail Spa 2 may not prioritize offering promotions or discounts to encourage customer loyalty.

4. Longer waiting times: Although some customers praised the staff for taking them in close to closing time, others expressed their frustration with the long waiting times. This suggests that the salon may struggle with managing their appointment schedule effectively, potentially leading to customer dissatisfaction.

5. Inconsistent experience among technicians: While many customers expressed positive experiences with their nail technicians, a few did not mention specific names or had mixed experiences. This indicates a potential weakness in maintaining consistent quality across all technicians at the salon.

In conclusion, Star Nail Spa 2 has several strengths including excellent service, accommodation of last-minute appointments, a peaceful atmosphere, clean establishment, and friendly and skilled staff. However, there are some weaknesses that need to be addressed, such as inconsistencies in service quality, poor handling of loyalty rewards, limited availability of discounts, longer waiting times, and potential inconsistencies among technicians. By addressing these weaknesses, Star Nail Spa 2 can further improve its overall customer experience and satisfaction.

Best TL Reviews

Went today for the second time (pedicure both times). I think I can say that today was the best pedicure I’ve ever had in my life. Will definitely be back.

Had a wonderful experience with a great spirited encounter with Cindy !! She’s awesome and the best but that’s my opinion but you have to come check her out to make it a fact !!! Thanks a lot and I will be back for sure !!!❤️❤️❤️????

They were the only place that would work me in when I had to get my acrylic nail’s removed last minute. They were very nice about it.

The best!!! This nail shop is very peaceful. I will only this mail shop. Great business.

I used to love this salon because of the friendly atmosphere. Today I was told they would not honor my rewards card due to new ownership even though the other Star Nails stamped my card last time, supposedly after new ownership. I feel this is VERY unprofessional and poor customer service! Star Nails 2 has lost a LOYAL consumer. In fact I was told to go to the other Star Nails to use my card. what sense does that make? The manager would rather lose the service then give a $5 discount!

I saw all reviews are 5⭐, I was excited to give them a try. I was quite disappointed. The girl did not make a clean-cut on my cuticles so this is happened after 3 days (attached photos). These usually last about at least a week. I give them 2 ⭐ because they was friendly and clean establishment.

They took us right in even though it was very close to closing time. They took their time with our nails and truly did a lovely job. I was very impressed with the Hombre Dip (my first time getting this done). We will definitely be back. Thank you to Anna for my nails and the other sweet woman that did my granddaughters nails. You both did a beautiful job.

I LOVED this salon! They stayed way over closing time for me to get my nails and toes done. They took their time and gave me the best pedicure I've ever had PLUS the best ombre dip nail I've ever received. I'll definitely be back!!