Ohana Nails

+1 803-285-5754

1755 Airport Rd # 300, Lancaster, SC 29720 United States of America

Open Today: -

Quick Facts About Ohana Nails

Ohana Nails place has received mostly positive comments, highlighting various strengths of the salon. These strengths include skilled technicians, cleanliness, friendly and kind staff, customized designs, family-oriented atmosphere, and overall good service. However, there is also one negative comment that highlights a weakness in the business, such as unprofessional behavior, lack of customer satisfaction, and refusal to acknowledge and address a problem.

One of the main strengths of Ohana Nails place is the skill and expertise of its technicians. Customers have praised Lilly, Don, and Lina for their amazing work and the stunning results they achieve. This indicates that the salon has talented technicians who can deliver high-quality services.

Another strength mentioned in the comments is the cleanliness of the salon. Customers appreciate that the salon is clean and well-maintained, which is essential in ensuring a pleasant and hygienic experience.

The family-oriented atmosphere is also highlighted as a strength. Customers feel welcomed and comfortable in the salon, and they appreciate that the staff never rushes them. This indicates that Ohana Nails place prioritizes creating a friendly and welcoming environment for their customers.

Customization is another strength of Ohana Nails place. Customers mention that Lina is willing to customize designs and colors according to their preferences. This shows that the salon is committed to meeting customer needs and providing a personalized experience.

The friendliness of the staff is another strength mentioned in the comments. Customers appreciate the kindness and good customer service they receive from the staff. This indicates that Ohana Nails place values positive interactions with their customers and strives to create a friendly and welcoming atmosphere.

Overall, the positive comments reflect the strengths of Ohana Nails place, such as skilled technicians, cleanliness, friendly staff, customization, and a family-oriented atmosphere. These strengths contribute to a positive customer experience and satisfaction.

However, there is one negative comment that highlights a weakness in the business. The customer expresses dissatisfaction with their recent visit, stating that their nails began lifting after just one day and that the technician did not take responsibility for the issue. This indicates a lack of professionalism and customer satisfaction, as the customer did not receive an apology or any form of accommodation for the inconvenience. This negative experience has led the customer to state that they will not be returning to Ohana Nails place.

Thus, the weakness of the salon identified in this comment is the lack of accountability and customer satisfaction. This negative experience serves as a lesson for Ohana Nails place to improve their customer service and handling of complaints or issues.

In conclusion, Ohana Nails place has several strengths, such as skilled technicians, cleanliness, customization, a family-oriented atmosphere, and overall good service. These strengths contribute to positive customer experiences and satisfaction. However, there is one negative comment that highlights a weakness in the business, specifically in terms of professionalism and customer satisfaction. By addressing this weakness and improving their customer service, Ohana Nails place can further enhance their strengths and continue to provide excellent services to their customers.

Best TL Reviews

I got a full set with gel polish and Lilly did an amazing job. My nails are stunning.I will definitely be back!

Don did an absolutely amazing job!! So clean and wonderful place!!!! Satisfied every trip!!!

Lina is the best I could find in Lancaster! Always worth the wait if there is one!!! I love the salon is very family oriented and never make you feel rushed. She will custom any and all designs and colors and make it customized anyway you like!

I absolutely love ohana nails they definitely don’t disappoint and all the techs are really friendly

Now I love dawn but I’m genuinely upset because I just got my nails done two days ago and just left again 5 mins ago because they were lifting . I called and explained to him (dawn) that it was because they were too wide over my nail bed and not because I had hit them , he insisted that I had hit them when I got there. Smh this was unprofessional & a very bad experience as I tipped him and paid well at my initial visit. This time, not only did I wait an hour for two nail repairs but he also charged me full price for them , and didn’t offer an apology or one single type of accommodation for me being inconvenienced. I did not appreciate this. It was obvious that this was not a user issue. My nails never break and This is the shortest I’ve had them since I clean in my job. They began to lift thd very next day after getting them done which is ridiculous. Ohana will never see me again. He lost a customer today . I attached a picture of what I just showed him in person proving that the nails are too wide for my nail beds. He genuinely did not care . The second middle nail is one I had repaired. The index finger nail is an example of what both middle finger nails looked like before they started to lift. I hate to give this type of review bc I genuinely like dawn and a few more of Ohanas crew as people and I’ve known him forever, but This is bad business. And bc of this experience alone I Definitely won’t be going back.

I love this place the people here are very awesome they do very good work on the nails very friendly and I would tell everyone to come here I have been to many other places before but I will tell you there's no place like here

I really like my nails. They did a good job.

These guys are GREAT! It is a family owned business & they are just so kind. They did such a good job experience was wonderful. I was very pleased with the service and the friendliness of the staff.