Quick Facts About Ivy Nails & Spa
Ivy Nails & Spa, based on the comments provided, has both strengths and weaknesses. Let's examine them in detail.
Strengths:
1. Quality Work: Multiple customers praised the work done by the staff at Ivy Nails & Spa. Comments mentioned that the nails turned out great, smooth, and exactly how they asked for them. Attention to detail and the ability to replicate designs from pictures were also highlighted.
2. Cleanliness: One customer mentioned that the shop was very clean and had good sanitization practices. This is essential for maintaining a hygienic environment.
3. Knowledgeable and Skilled Staff: The customers appreciated the knowledge and skill of the staff members, particularly Gary. They stated that he was fast, efficient, and did a beautiful job. This indicates that the staff at Ivy Nails & Spa are experienced and capable of delivering quality service.
4. Ability to Take Walk-in Appointments: Some customers mentioned that they were able to get appointments quickly, even as walk-ins. This flexibility in accommodating customers without prior appointments is a strength, as it allows for more convenience.
Weaknesses:
1. Inconsistent Service: A customer raised concerns about the inconsistency in service. While their own nails turned out good, they observed that some other customers received poor service. One customer mentioned that her friend had to wait while others without appointments were taken care of first. Another customer mentioned that someone complained about their nails not matching the picture shown and received a partial refund. These incidents suggest that there may be inconsistency in the quality of service provided.
2. Durability of Nails: One customer reported that her nails popped off within a week of getting them done. Another customer mentions that gel polish came off after only two days. These incidents raise concerns about the durability and longevity of the nail treatments provided at Ivy Nails & Spa.
3. Rudeness and Poor Customer Service: Multiple customers highlighted instances of rudeness and poor customer service. Some mentioned that the staff, particularly one male worker, acted rudely and made fun of their speech. Others mentioned that they were made to wait for a long time while the staff attended to new walk-in customers. One customer even described an incident where the staff member yelled at them and criticized them in front of the entire salon. These experiences reflect a lack of professionalism and customer-centric approach.
4. Not Kid-Friendly: A customer mentioned that the salon is not suitable for children, as the staff member was rude to their daughter, did a bad job on their nails, and did not provide the expected pedicure experience. This suggests a lack of consideration for young customers and a failure to provide a satisfactory service.
In conclusion, Ivy Nails & Spa has strengths in terms of quality work, cleanliness, knowledgeable staff, and the ability to take walk-in appointments. However, weaknesses lie in inconsistent service, durability issues with nail treatments, rudeness, poor customer service, and a lack of kid-friendliness. These areas need improvement to provide customers with a consistently positive experience.
Best TL Reviews
This place did exactly what I wanted and they turned out great but, when I was in there me and my friend had an appointment so we could just walk in the lady took me first and everything was going fine tell other people that didn’t have an appointment started before my friend they probably took 3 other people besides her and then another lady walks in and says she doesn’t like her nails(they looked horrible and we’re not like the picture that she showed the guy) so she got a 15$ refund but her nails were 65$ so I suggest you have a simple design for them because I didn’t have a design but my turned out good little expensive but good nails. And another lady came in saying her nails popped off in less then a week so it’s only been 4 days since I got mine but I’m not sure!
very clean shop and santilizer..
Gary did my nails today and they are absolutely perfect! Attention to detail and took his time. My nails came out smooth and exactly how I asked for them(: !! 100/10 recommend.
I’m always happy with my experience at Ivy Nails & Spa! Gary is amazing he did my acrylic set today, he was fast and did the design I wanted perfectly- exactly like the picture! I will continue to come back.
Lucy
I was nervous to come due to the negative reviews but it was fine. I got in within 15min of calling and Gary did my full set and repair. He came across as super knowledgeable but abrupt, it made sense seeing as he basically runs the place by himself. That being said everyone was really nice and friendly, you could tell they wanted to please. And they take ApplePay. I will come back for the pedi experience but honestly
I'm gonna be completely honest. Not once in my life have I had a pedicure. This place makes me want to get one at least monthly. They take pride in the work they do. My feet have never received so much love. I'm looking forward to the next one.
My daughter had a mani/pedi for the start of the new school year. Within two days the gel polish had come off of two nails. We went back to Ivy Nails to get it fixed, and the keep us waiting while the took six other people. So instead of fixing their mistake, the took new customers. The man working acted super nasty and put out like how dare we come back to fix defective service. We waited a long time as they took walk in after walk in. Not to mention the man working was rude and held his hand up to my child’s face as a stop gesture repeatedly shaking it in her face when she tried to follow him back to his chair, thinking it was her turn. He even yelled at us criticizing us in front of the entire salon. Huge waste of money, poor quality service, rude staff, refuse to fix their mistakes.
NOT KID friendly. The man was very RUDE to my daughter and her friend. He was making fun of the way they talk and did a bad job on their nails. We paid for pedicure & all he did was splash cold water on my daughters feet. We left so fast. I heard a complaints from customers saying their gel fell off, I do not recommend this place for children or adults if using gel.
Gary was absolutely amazing. I’m always hesitant about where to go because I worry they won’t understand exactly what I’m wanting or because they lack experience. He was efficient and did a beautiful job, would definitely recommend.
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Ivy Nails & Spa Info
Amenities
Health & safety
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Mask required
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Staff wear masks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 07:00 PM |
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