Fashion Yes

+1 502-448-1524

4038 Dixie Hwy, Louisville, KY 40216 United States of America

Open Today: -

Quick Facts About Fashion Yes

Fashion Yes Place is a beauty store that has received both positive and negative feedback from customers. In order to provide a comprehensive analysis of their strengths and weaknesses, we will examine the comments provided by customers.

One of the strengths mentioned by a customer is the store's organization and cleanliness. A clean and well-organized store can create a positive shopping experience for customers, making it easier for them to find what they are looking for. Additionally, the friendly staff is mentioned as a strength, indicating that the employees provide good customer service and are helpful when customers have questions or need recommendations.

Another strength highlighted by a customer is the fact that the owners are nice and willing to help. This suggests that the store has a positive atmosphere and that the owners take an active role in ensuring customer satisfaction. Furthermore, the reasonable prices mentioned by the customer can be seen as a strength, as it implies that Fashion Yes Place offers affordable products to its customers.

On the other hand, there are a number of weaknesses pointed out by customers that need to be addressed. One of the most significant weaknesses is the poor customer service experienced by a customer who paid over $250 for a wig. The customer claims that when they tried to exchange the wig, they were denied the opportunity to do so. This highlights a lack of customer-centric policies and an unsatisfactory resolution to a customer complaint. A business should prioritize customer service and focus on retaining valuable customers rather than losing them.

Another weakness mentioned is the feeling of being followed while shopping. While the store is praised for its cleanliness and organization, the act of following customers can create a negative shopping experience. This can make customers feel uncomfortable and may prevent them from returning to the store in the future. To address this weakness, Fashion Yes Place should ensure that their staff is trained to provide a welcoming and non-intrusive shopping environment.

Another weakness highlighted by a customer is the perceived racial profiling experienced by an African American customer. The customer claims that they feel uncomfortable every time they come to the store because they believe they are being watched and judged based on their race. This is a serious concern that needs to be addressed by the store management. Discrimination and racial profiling should not be tolerated, and steps should be taken to create an inclusive and welcoming environment for all customers.

Additionally, the customer notes that Fashion Yes Place does not cater to natural hair well, which can be seen as a weakness. If the store wants to attract and retain customers with natural hair, they should ensure they have a diverse range of products that cater to different hair types and a knowledgeable staff who can provide guidance on hair care for natural hair.

In conclusion, Fashion Yes Place has strengths such as a clean and well-organized store, friendly staff, and reasonable prices. However, it also has weaknesses including poor customer service, allegations of racial profiling, and a lack of catering to natural hair. These areas of improvement need to be addressed in order to create a better shopping experience and retain valuable customers.

Best TL Reviews

Paid over $250 for a wig for my daughter on Christmas Eve she opens it and it has less than 1/2 inch of lace on the inside. Try to take it in to exchange and they won't allow an exchange. Wasn't even asking for a refund. After being a loyal customer for over 10 years I am done. I will never spend my hard earned money in that place again. It's sad that they have no customer service. They would rather lose you as a customer then to retain a value customer

I found what I was looking for. A very good experience, I will definitely shop there again soon.

Worst beauty store then want ur money but dt want u in they store now add that up

First time coming to this beauty store and it won't be my last! This place was so organized, I received great customer service! They literally have everything you could think of. I love it!!!!

The store is clean and we'll organized. Staff is friendly. However is do not like being followed when I shop!!!

Now you know our black women like hair but I was just in there last week and I noticed one of the employees kept following me and my daughter I don't think I like that too much ????????‍♀️

The owners are nice and they always help when I have questions about products or the best recommendations. Prices are reasonable as well.

I have been coming to this store for years, since I was a young teenager. But I can't help but feel uncomfortable every time I come in. The lady at the register stares you down as if you're going to steal something. The old man does the same thing, but he'll actually walk toward you to see what you're touching. I'm very much into cosmetology, and today I didn't have one particular thing I was looking for. I just came to see what new products they have and I did need some additional hair care items. I walked around for about 15 minutes or so, just looking around because they have a lot of supplies. I heard the old man call someone on the phone as if he was reporting something, and he walked toward me and then turned around. It's really sad and hurtful when things like this happen. I may be jumping to conclusions but I feel like this EVERY time I come in there, and that's one reason I don't come very often. I am an African American woman with an Afro, and they don't cater very much to truly natural hair. I shouldn't feel like this, and energies DO NOT lie. Why even have a business in this neighborhood if you're scared every customer is going to steal???!! They just lost a good customer.